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StormFitters
- Windows Installation
- St. Petersburg, FL
About this business
StormFitters is the clear expert in Hurricane Protection in the 10-county, Tampa Bay market area, specializing in impact & non-impact window replacement, impact sliding doors, door updates, and door replacement, hurricane shutters and every type of severe weather exterior product. Exterior Doors Front Doors Hurricane Windows Impact Windows Storms Doors Storm Panel Hurricane Shutters Hurricane Panels Replacement Windows Storm Shutters Windows Window Company Window Replacement Doors
Location details
2501 Anvil St N, St. Petersburg, FL, 33710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We contracted for a one day turnaround shower remodel. Installer showed up on July 6. 12 hours later the job was not done, and materials were short. They order more material, installers returned on August 6. That one day turnaround was a month. The salesman sold us a bill of goods that was completely outside his realm of competence and authority. If it wasn’t for professional and COMPETENT installer, Jose L****, this job would never have been done. I would never recommend West Shore home to anyone. And they are not returning... read more
Business response:
We would like to offer our sincerest apologies to the W*********. There was a miscommunication during the sales appointment that delayed the completion of their project. Our Director of Customer Service has personally been in contact with the Wilkersons to ensure that we have stood by them as West Shore Home customers and they are now completely satisfied with the outcome. At West Shore Home we will always do what is right and we will always stand behind our promises. We would like to thank the Wilkersons for the opportunity... read more
I scheduled an appointment for July 30, 2021. Had to reschedule for 8/6/2021 due to work. All was confirmed related to the appointment with this organization. I get there today. Sitting, no call. I call at 10:30. The representative states, "Can I call you back"? She calls back only to say, "We don't service that area". I ask, "Did you not know this as I rescheduled this appointment from July 30 2021 and that your organization did not service this area"? She had no response but an apology. This is clearly about servicing a pr... read more
Business response:
We would like to apologize for the confusion in rescheduling Concetta's appointment but this had absolutely nothing to do with the demographic of her neighborhood. West Shore Home does not provide service in her area in general but we are working to expand our footprint so that we can offer remodeling services there in the future.
Austin C****** and Chase T***** installed a shower in my old home on August 5. I did not know whether they could tackle that job. They showed up on time, worked diligently all day and now I have a beautiful shower. Not only were they able to do what they said, but were able to get my old tub out in one piece without breaking it up. Somebody can now have a “heavy” flower garden. They were courteous, knowledgeable and hard working. As of right now I heartily recommend them! Billy A****
We purchased a new shower from West Shore Home in August 2020 for$11335. It replaced a tile/grout surfaced one that was very difficult to keep clean. The new West Shore Home shower was touted to have silver treated panels that resist mold growth and was more cleanable because of it's smooth surfaces. Based on those claims we made the purchase. We generally like the new shower, but their $11,335 installation does not have acceptable cleanability: The clear, caulked joints between the silver treated panels and the white plasti... read more
Business response:
West Shore Home has stood by Richard and Ann and we will continue to do so. We offer the best warranties in the industry and we will continue to work with the Murrays until their issue is resolved and we have met their expectations. Our General Manager and Director of Customer Service have personally been in contact with the Murrays to assure them that their issues will receive the utmost attention.
1 day = 1 month+. They had to order product. Never returned phone call. Manager lied about service date. Didn't show up, didn't call. They were not going to install insulation in bath outside wall until I caught them. What a disaster that would have been when winter weather caused pipes to burst. I would not recommend them.
Business response:
We certainly understand and apologize for Ms. Ganious’s frustration. The installation of the new shower was completed on May 17, 2021. The project required additional material to cover the floor space for the difference in size between the previous tub and new shower. This was an issue that could not have been planned for when Ms. Ganious purchased her project and could only be identified when the old tub was removed. The material was ordered the following day on 5/18. A Customer Service Representative informed Ms. Ganious t... read more
This companies service skill are horrible. I called around the 19th of May and scheduled and appointment for Friday the 14th. I got a call on Wednesday to confirm my appointment for Thursday. I told them when I spoke to Marty it was not Thursday but for Friday. I was told they did not know what happened but we would have to reschedule. I agreed and set the new appointment for Thursday the 20th at 2pm. I received a call at 2:15 saying the salesman went to the wrong house and would not be here until 3pm. I expressed my concern... read more
Business response:
We genuinely apologize to Mr. G******* for this frustrating experience. This is the rarest of occurrences as we know how valuable our customer's time is to them. West Shore Home owns this as our error in scheduling his design consultation and would again offer our sincerest apologies. If Mr. G******* would like to schedule another consultation we will ensure we exceed all of his expectations.
West Shore has a referral program but they are not honoring it. My husband and I were thinking of having a step in tub installed but when my sister informed us about West Shore and having replaced all the windows and doors in her home we decided to go with them. At the time of putting in our shower we informed them of the referral and gave name and address of my sister. That was in February. I have made numerous calls to the company and repeated this information also tried to get a phone number of the director of marketing a... read more
Business response:
We would like to thank the Humphreys for being West Shore Home customers and for referring a family member. The Humphreys received their referral gift on April 5th. We apologize for any delay in getting this gift to them but we will always stand by our customers and make sure we honor our promises.
Salesman from West Shore Homes came out to give us an estimate on a Kohler walk in tub. He said they were the installation company for Kohler. He wore a shirt with Kohler on it but said he worked for West Shore. Even though you cant find a published price for Kohler walk in tubs, plenty of places offer online estimates of what the tubs should be. Even found 1 stati g that Kohler was top of the line and you might pay anywhere from 8000 to 15000 installed. After the salesman did an impressive presentation, it finally came down... read more
Business response:
We would like to thank the G******* for their time and interest in West Shore Home as well as their review. Our products, warranties, and customer service are the best in the industry however, we understand that our products and services are not for everyone. We want to thank them for allowing us to come to their home and provide an estimate for their project. We greatly appreciate their time.
Installed new shower/tub. Received defective material and made aware after they pulled out the old shower/tub. Had to wait 2 weeks before they returned. Didnt receive any communication from West Shore except for the 2 times I called to hear what progress there was. Poor management! This was during a holiday weekend when we had family staying with us. House was full with 1 shower. When West Shore returned to install proper material they said they would call me to discuss compensation for the inconvenience. Never received call... read more
Business response:
We certainly understand Mr. Smith's frustrations. Unfortunately our manufacturer shipped a product that had some slight damage. West Shore Home stood by our customer and we were able to expedite the ordering of Mr. Smith's custom tub replacement and install the completed project within 2 weeks of receiving the damaged product. All issues have been resolved and the project has been completed to Mr. Smith's satisfactions. We sincerely apologize for the frustration that Mr. Smith experienced over the holiday.
Frequently asked questions about StormFitters
How is StormFitters rated?
StormFitters has a 3.1 star rating with 142 reviews.
When is StormFitters open?
StormFitters is closed now. It will open at 9:00 a.m.
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