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Steve Hopkins Honda
- Car Dealers
- Fairfield, CA
About this business
Location details
2499 Auto Mall Pkwy, Fairfield, CA, 94533, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Sunday was really good in letting me test drive the vehicle.
Never heard from them, wanted to buy it
Business response:
Hello Gary, we are deeply disappointed by your experience at AutoNation Honda Covington Pike. We would like the opportunity to address your concerns. Please reach out to us directly at (901) 209-1283 when you have a chance. Thank you, and we look forward to hearing from you.
Professional and sharp young salesman, Seth, answered all our questions. He was a walking expert on the 3 different models we scrutinized. From all observations, the team of reps were genuinely interested in manners and accommodating the buyers. Seth is very patient and lends a good hear. We are still pondering what might work for our needs and will keep an eye on his inventory.
Everything went smoothly up to the point where we went into the financial office keep in mind the car was already paid for and she thought we were on our way home but he put on the hard sell for extended warranty and that is totally unnecessary
Business response:
Thank you for your feedback. We’re glad to hear the overall process went smoothly, though we understand your concerns regarding the finance experience. Your comments will be shared with our team to ensure a more comfortable and customer-focused closing process moving forward. We hope to provide an even better experience on your next visit.
They had a saleswoman get back to me right away, and she answered all of my questions in a prompt manner. I am still debating about the car, but the dealership has done a good job.
Horrific customer service. I was attempting to purchase a vehicle online from out of state and felt completely pushed aside because I “wasn’t physically there,” according to the sales staff. I originally reached out on Thursday, but by Saturday I was still being treated like an afterthought. By the following Monday, I purchased the same year, make, and model vehicle through Carvana with absolutely zero issues. The difference in professionalism and customer service was night and day.
My experience here was great. I love my Jheep
Business response:
We're happy you're loving your vehicle! Thank you for choosing Tom Wood Honda.
They delayed in responding to my email where I gave them an offer. When they finally got back to me they informed me that another buyer came in and they ignored me to deal with him and sold it from underneath me. Their response was essentially "oh well".
It was a really good experience, we were treated well and respectfully and they were really patient and helpful
Business response:
Hi, we want all our customers to feel this way when leaving our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Frequently asked questions about Steve Hopkins Honda
How is Steve Hopkins Honda rated?
Steve Hopkins Honda has a 4.2 star rating with 590 reviews.
When is Steve Hopkins Honda open?
Steve Hopkins Honda is closed now. It will open tomorrow at 9:00 a.m.
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