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Steve Hopkins Honda
- Car Dealers
- Fairfield, CA
About this business
Location details
2499 Auto Mall Pkwy, Fairfield, CA, 94533, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Very easy and pleasant experience! Fair price. Excellent customer service.
Brittany at PKH was extremely helpful, and more than accommodating. I would recommend reaching out to her directly for any of your needs.
Business response:
Thank you, Andrew! We are very happy to hear Brittany made your experience such a positive one. We will be sure to share your kind words with her. See you again at Performance Kings Honda!
I am assuming this car sold as it was removed from inventory. The dealer did not have the decency to let me know. I text the number I scheduled a test drive through and was told they would check with a manager and let me know if the car was available. Never happened. Common thing dealers do... Let them come, we'll show them another car.... Unprofessional and disrespectful.
Business response:
Hi Jennifer, Thank you for your feedback. We sincerely apologize for the lack of communication regarding the vehicle you were interested in. We understand your frustration and agree that you should have received a timely update. Your comments have been shared with our team so we can improve our communication moving forward. If you’d be willing to discuss your experience further, please contact us directly at 918-491-0100. Thank you for bringing this to our attention. Ryan Schleif Pre-Owned Manager
The sales man Alfred was very pleasant to deal with.
Relaxed experience thanks to Jamie
We drove 3 hours to the dealership and it was so worth it. Jaime Jackson is a sweetheart and helped us get the car we want at a good price. The whole process was fun, no stress, honest and transparent. I highly recommend Jamie and this dealership.
Business response:
Hi Rose, thank you so much for making the trip to visit us at Rairdon's Honda of Sumner. We're delighted to hear Jamie provided such a positive experience. Enjoy your new car!
Did not like the pressure tactics. Considering my credit was pretty good almost excellent, I think I should’ve received a better interest rate than what they gave me… 6.45%. That is pretty high. Going to look for a cheaper finance company… they asked for more down payment which I did, & in return I should’ve received a much better/lower interest rate.
They posted a price and then later emailed to say it was a mistake, but even after that email reply the car is still listed at the "mistake" lower price days later. Complete bait and switch.
"My son and I visited this dealership. During the price negotiation, the sales representative appeared unhappy and made an unprofessional comment: 'If you don't buy the car, I'm not going to lose any sleep over it! This left us with a disappointing impression of the customer service."
Business response:
Trung, it's upsetting to hear that your visit did not meet the high standards we set for ourselves. We want our customers to feel accommodated throughout the sales process, and apologize if this wasn't your experience. If you would be willing to give us another chance, please reach out to me directly. Thank you, Carla L. Ross - Customer Satisfaction Manager - cross@rairdon.com
Frequently asked questions about Steve Hopkins Honda
How is Steve Hopkins Honda rated?
Steve Hopkins Honda has a 4.2 star rating with 590 reviews.
When is Steve Hopkins Honda open?
Steve Hopkins Honda is closed now. It will open tomorrow at 9:00 a.m.
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