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Steak 'n Shake

2.9

About this business

Location details

13621 East 40th Highway, Independence, MO, 64055, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.91,529 reviews
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Telly Kornbacher's profile image
Telly Kornbacher 
10 years ago

The manager Shawn is so nice....thank you great service...... 

Ashley Mac's profile image
Ashley Mac 
10 years ago

Food is usually good but their service sucks. There's always someone talking way too loud and cutting you off running the drive through speaker. Saying 'Is that it?' between every word you say. Meh. 

Breanna Gazall's profile image
Breanna Gazall 
10 years ago
Jamie Hare's profile image
Jamie Hare 
10 years ago

The food is usually pretty good but the service is awful!! We sat here for 10 minutes before anyone even got a drink order. 20 minutes before we got our drinks and they weren't even right! All while the manager was sitting around not paying any attention. HORRIBLE! 

Rowen Sears's profile image
Rowen Sears 
10 years ago

I feel bad for the kids working here. This restaurant is understaffed and the manager is not a good leader. It's like he does not care about patrons. 

Rod Messier's profile image
Rod Messier 
10 years ago

I thought I would have a burger and shake... Sounded good right... They never brought my shake even spoke to mngr ... Now I know why I NEVER come to this place. Even after years of not coming here still the same old crap. NOT RECOMMENDED PLACE TO EAT 

Margo Robinson Owens's profile image
Margo Robinson Owens 
10 years ago

My daughter had drunk all of her pop and took the lid off to eat the ice when she found a used napkin at the bottom of her cup. Will not be going back 

Julie Phillips's profile image
Julie Phillips 
10 years ago

Sat for 15 min with few people in restaurant all servers looking at us. No one came to our table to take our order for 15 minutes! Walking by U.S. And 2 more families came in and we're almost immediately served with a waitress! Service is the WORST! We got up and left. Went to mcdonalds! 

Sydni Ann's profile image
Sydni Ann 
10 years ago

I love the food here, but my boyfriend literally got there at 8:15 PM and not only did they take 20 minutes but they fucked up the order twice. And, on top of that, he sat in the drive-through for five minutes not knowing that it was broken because there was no sign. Will probably never return. 

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 2.9 star rating with 1,529 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is open now. It will close at 6:00 p.m.  

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