This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Steadfast Companies
- Real Estate Services
- Irvine, CA
About this business
Location details
18100 Von Karman Avenue, Ste 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the past few months any time I've tried to contact the leasing office, the phone rings until a message says, "this number has been temporarily disconnected." When I did finally get ahold of someone in the office, I was told they always answer unless they're with someone, otherwise it goes to voicemail, which is untrue. Their is no voicemail. I contacted their corporate office and had them make a note of it, but I doubt anything will change. All I wanted was to pay my rent, but if it's overdue even by one day, you can't p... read more
For the past few months any time I've tried to contact the leasing office, the phone rings until a message says, "this number has been temporarily disconnected." When I did finally get ahold of someone in the office, I was told they always answer unless they're with someone, otherwise it goes to voicemail, which is untrue. Their is no voicemail. I contacted their corporate office and had them make a note of it, but I doubt anything will change. All I wanted was to pay my rent, but if it's overdue even by one day, you can't p... read more
Poor customer service, poor management. They do not care about the safety of the tenants. I have had ongoing problems since I moved in and have records of how many complaints I have put in on their portal. My water heater was not working and I was out of hot water on and off for 3 months. The service techs kept coming out and giving quick fixes. Not until I called the number on the water heater did anything get fixed. Had I not called that number, I doubt any further action would have taken place. I requested to move out a m... read more
Business response:
Hello, We are so sorry to see you have not had a positive experience. We would like to speak with you, would you be able to send us a message with your contact information as well as the community you currently reside at? We want to be sure we address all of your concerns as soon as possible. If more convenient to you, please feel free to reach out to us at our Resident Hotline at 888.851.7545 so we can discuss your concerns. We look forward to hearing from you soon.
Poor customer service, poor management. They do not care about the safety of the tenants. I have had ongoing problems since I moved in and have records of how many complaints I have put in on their portal. My water heater was not working and I was out of hot water on and off for 3 months. The service techs kept coming out and giving quick fixes. Not until I called the number on the water heater did anything get fixed. Had I not called that number, I doubt any further action would have taken place. I requested to move out a m... read more
Business response:
Hello, We are so sorry to see you have not had a positive experience. We would like to speak with you, would you be able to send us a message with your contact information as well as the community you currently reside at? We want to be sure we address all of your concerns as soon as possible. If more convenient to you, please feel free to reach out to us at our Resident Hotline at 888.851.7545 so we can discuss your concerns. We look forward to hearing from you soon.
Since this company took over our apartment complex in GA, the services to residents have been unsatisfactory. Office staff constantly close the office early, or stay in the office while pretending that they are not available to the residents. The office staff are rude and they do not appear to have the professionalism to handle residents respectfully. Residents are becoming frustrated and are moving out. For the extra fees charged and the complex manner they introduced to pay the monthly rent, I anticipated top class service... read more
Business response:
Thank you for your feedback. We are so sorry to hear your experience at one of our communities has not been positive recently. We would like the opportunity to speak with you directly regarding your concerns. Do you have a good contact number or email we can reach you at? Or if you prefer you can reach out to us via our Resident Hotline at ***.***.***5. Again, thank you for your review and we hope to have the chance to improve your experience.
Since this company took over our apartment complex in GA, the services to residents have been unsatisfactory. Office staff constantly close the office early, or stay in the office while pretending that they are not available to the residents. The office staff are rude and they do not appear to have the professionalism to handle residents respectfully. Residents are becoming frustrated and are moving out. For the extra fees charged and the complex manner they introduced to pay the monthly rent, I anticipated top class service... read more
Business response:
Thank you for your feedback. We are so sorry to hear your experience at one of our communities has not been positive recently. We would like the opportunity to speak with you directly regarding your concerns. Do you have a good contact number or email we can reach you at? Or if you prefer you can reach out to us via our Resident Hotline at ***.***.***5. Again, thank you for your review and we hope to have the chance to improve your experience.
Club at summer valley in austin Texas. I have Been here since August 8 and it has been a nightmare since. We were supposed to be moved into the renovated apartment but I can tell the work was unprofessional. I could stick my broom from inside of the apartment to the outside through front door. They had openings in walls all over apartment. These two access points were the cause of our ROACH INFESTATION. We kill roaches on a daily basis. I am Terrified of them and have trouble sleeping at night because of it. They ran in and ... read more
Business response:
Club at Summer Valley Apartments is deeply apologetic that the apartment’s conditions did not meet expectations. We have diligently worked to remedy all issues with the apartment, including multiple pest control treatments despite the vendor reporting no signs of pest activity. Throughout this time, we have been in constant communication with Residents regarding their concerns and the treatments and repairs made to the apartment. Consistent therewith, we submit that we have complied with our obligations under the lease and T... read more
Club at summer valley in austin Texas. I have Been here since August 8 and it has been a nightmare since. We were supposed to be moved into the renovated apartment but I can tell the work was unprofessional. I could stick my broom from inside of the apartment to the outside through front door. They had openings in walls all over apartment. These two access points were the cause of our ROACH INFESTATION. We kill roaches on a daily basis. I am Terrified of them and have trouble sleeping at night because of it. They ran in and ... read more
Business response:
Club at Summer Valley Apartments is deeply apologetic that the apartment’s conditions did not meet expectations. We have diligently worked to remedy all issues with the apartment, including multiple pest control treatments despite the vendor reporting no signs of pest activity. Throughout this time, we have been in constant communication with Residents regarding their concerns and the treatments and repairs made to the apartment. Consistent therewith, we submit that we have complied with our obligations under the lease and T... read more
If I could leave no stars I would. I have never been so disrespected and uncomfortable in my entire life! So, I was supposed to move-in to the unit on 3/16/18. I was not granted access until 3/17 due to a failure on their part. They were supposed to make sure the unit was ready and it was not. Day 1 I had to do a deep clean of the entire unit. There was hair in the dishwasher. Dead flies in the window sills and the following broken or faulty issues (remember this is ON THE DAY I MOVED IN!) Here were my issues from day 1 and ... read more
Business response:
Thank you for taking the time to provide us your feedback. We are so sorry to hear your experience at one of our communities has not been a positive one. We would like the chance to speak with you directly regarding these items. Do you have a good contact number or email we can reach you at? Or if you prefer to contact us, please give us a call at our Resident Hotline at ************.Again, thank you for your review and we hope to speak with you soon to resolve these items.
Frequently asked questions about Steadfast Companies
How is Steadfast Companies rated?
Steadfast Companies has a 1.8 star rating with 139 reviews.
When is Steadfast Companies open?
Steadfast Companies is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com