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Steadfast Companies
- Real Estate Services
- Irvine, CA
About this business
Location details
18100 Von Karman Avenue, Ste 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a resident since May 2016. I found a bed bug in my apartment. Management wants to charge me $300.00 to exterminate. Management wants to blame me for the bed bugs, saying I could have brought the bed bugs in the apartment. I told them I did not and to prove that I did. I was told that it was in the lease agreement about the resident being responsible for the bed bug issues. The complex has dog feces all around. The management does not clean up the property. This has been an absolute negative experience living here... read more
Business response:
Hello *********, Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would like the opportunity to speak with you directly regarding your concerns, would you be able to send us the name of the property you are currently living at as well as the best contact information for you? We can then have one of our Regional Managers reach out to you to help resolve your concerns. Again, thank you for your review and we hope to improve your experience.
I have been a resident since May 2016. I found a bed bug in my apartment. Management wants to charge me $300.00 to exterminate. Management wants to blame me for the bed bugs, saying I could have brought the bed bugs in the apartment. I told them I did not and to prove that I did. I was told that it was in the lease agreement about the resident being responsible for the bed bug issues. The complex has dog feces all around. The management does not clean up the property. This has been an absolute negative experience living here... read more
Business response:
Hello *********, Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would like the opportunity to speak with you directly regarding your concerns, would you be able to send us the name of the property you are currently living at as well as the best contact information for you? We can then have one of our Regional Managers reach out to you to help resolve your concerns. Again, thank you for your review and we hope to improve your experience.
I recently moved out of a property that was just bought by Steadfast Management on September 7. Two months later I still have not received my refund for my deposit. I have spoken with the property manager and a leasing agent on several occasions but to no avail. I was given two numbers to contact someone at corporate 888.851.7545 and 949.852.0700, I left messages and no one has contacted me back. I have decided to file a small claims case against them. This is really poor business practice on them. Residents are expected to ... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly regarding your move out and deposit refund, would you be able to send us the best contact information for you that we can forward to our Regional Manager so she can contact you? Again, thank you for your review and we hope to improve your experience.
I recently moved out of a property that was just bought by Steadfast Management on September 7. Two months later I still have not received my refund for my deposit. I have spoken with the property manager and a leasing agent on several occasions but to no avail. I was given two numbers to contact someone at corporate 888.851.7545 and 949.852.0700, I left messages and no one has contacted me back. I have decided to file a small claims case against them. This is really poor business practice on them. Residents are expected to ... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly regarding your move out and deposit refund, would you be able to send us the best contact information for you that we can forward to our Regional Manager so she can contact you? Again, thank you for your review and we hope to improve your experience.
I have spent the last 5 months going back and forth with the Community manager regarding repairs and leaks in my apartment. From day one when I placed a work order in they have have lacked proper communication and follow through on the matter. The first instance of the leak the Repair technician notated he did not find a leak when I had a pool of water sitting in my bedroom in July. in august the issue returned again and I emailed the community manager directly. He assured me they would find a resolve and sent out the men to... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly, would you be able to send us the best contact information for you that we can forward to our Regional Manager so he can contact you? Or if you prefer you can contact our Resident Hotline at 888.851.7545 to discuss. Again, thank you for your review and we hope to improve your experience.
I have spent the last 5 months going back and forth with the Community manager regarding repairs and leaks in my apartment. From day one when I placed a work order in they have have lacked proper communication and follow through on the matter. The first instance of the leak the Repair technician notated he did not find a leak when I had a pool of water sitting in my bedroom in July. in august the issue returned again and I emailed the community manager directly. He assured me they would find a resolve and sent out the men to... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly, would you be able to send us the best contact information for you that we can forward to our Regional Manager so he can contact you? Or if you prefer you can contact our Resident Hotline at 888.851.7545 to discuss. Again, thank you for your review and we hope to improve your experience.
Me and my family are highly unsatisfied with the service received from Ashley Oaks apartments in San Antonio, Texas (16400 Henderson Pass). We are a military family. I received orders to deploy and my wife had to find an apartment quite fast before I left. Two week before my deployment date my orders were reversed. My families move in date was November 16th. We called over a month in advance to let the complex know we wouldn't be moving into the apartments due to the change of orders. We assumed that the complex would work w... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly, would you be able to send us the best contact information for you that we can forward to our Regional Manager so she can contact you? Or if you prefer you can contact our Resident Hotline at 888.851.7545 to discuss. Again, thank you for your review and we hope to improve your experience.
Me and my family are highly unsatisfied with the service received from Ashley Oaks apartments in San Antonio, Texas (16400 Henderson Pass). We are a military family. I received orders to deploy and my wife had to find an apartment quite fast before I left. Two week before my deployment date my orders were reversed. My families move in date was November 16th. We called over a month in advance to let the complex know we wouldn't be moving into the apartments due to the change of orders. We assumed that the complex would work w... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly, would you be able to send us the best contact information for you that we can forward to our Regional Manager so she can contact you? Or if you prefer you can contact our Resident Hotline at 888.851.7545 to discuss. Again, thank you for your review and we hope to improve your experience.
I have been staying at Brice Grove Park Apartments in Canal Winchester, OH. I signed onto a second lease 4 months ago and have never been treated worse. The property "management" team has been harassing me for the past month about a "broken blind" I say "broken" because it is not broken at all. If you come inside and look there is no crack or anything at all wrong with the blind. The other two are definitely broken and I have said that I will replace them but they want me to replace the other blind. Which I will not do becau... read more
Business response:
Thank you for your review. We are sorry that your experience has not been a positive one. We would love the chance to speak with you directly and will be forwarding your contact information to our Regional Manager. Or if you prefer you can contact our Resident Hotline at 888.851.7545 to discuss. Again, thank you for your review and we hope to improve your experience.
Frequently asked questions about Steadfast Companies
How is Steadfast Companies rated?
Steadfast Companies has a 1.8 star rating with 139 reviews.
When is Steadfast Companies open?
Steadfast Companies is open now. It will close at 5:00 p.m.
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