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Smail Acura
- Auto Repair
- Greensburg, PA
About this business
Smail Acura is proud to be the areas only Acura Precision Team award winner, for the 16th year, recognizing exceptional performance during 2020. This distinguished honor is reserved for only those select dealers that excel in providing an exceptional client experience. Smail Acura has been part of the "family owned and operated" Smail Auto Group since 1986. Since then, we have continually been dedicated to exceeding our client's expectations and providing quality sales and service to Western Pennsylvania, West Virginia, Ohio... read more
Location details
5035 US-30, Greensburg, PA, 15601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jessica made purchasing a simple and pleasurable experience! My wife and I decided to purchase a new MDX and Jessica C. made it simple and helped us get exactly what we wanted. She and the rest of the staff were very helpful and even stayed late to accommodate our schedule. I can't say enough about how satisfied we are with our purchase. If you need a new car, definitely check out an Acura. Jessica C. will be sure to help you get what you want at a great price!
Business response:
Congratulations on your new MDX! We're so happy to hear Jessica made the experience a great one! If you have any further questions, please don't hesitate to call or stop by. We hope to see you again soon!
Service Center amazing Service Center is amazing. They do a great job and take the time to answer all my questions. I never feel rushed or stupid when I have questions. Thank you to Alex for always making me feel welcome and to Cameron for taking the time to help with the update and installation of my Android phone. I did not receive this email last time I brought my car in for service but I alway want to mention Brent. He spent a lot of time with me when Acura had their last software update in October. I brought my car in f... read more
Business response:
Thank you so much for your kind words and positive review! We are happy to pass along your comments to the rest of the team here at Smail Acura. If you ever need anything else from us, please don't hesitate to call or stop by; we are always happy to help! We look forward to your next visit!
Great experience with the service personnel Will recommend them highly! Everything went like clockwork!!Alex & Cameron explained to me all about the service which was done in a timely manner. Will give them 5 *****
Business response:
Thanks! We always want to hear back from our customers and it's great to hear you had such a positive experience with Alex and Cameron! Please don't hesitate to call if there's anything more we can do for you. Have a great day!
Unprofessional Management We bought our first Acura at Smail and it will be our last vehicle that we purchase from ANY of the Smail dealerships. We discovered scratches in our new vehicle and pimple in the paint. I asked what they could do about the price of the car with these defects and Mike Jurick snickered at the question. He was so unprofessional. Then he comes back over to try to smooth things over but add insult to the situation by saying that if we weren't under fluorescent lights that we would have never noticed the... read more
Business response:
Hi there! We're very disappointed to hear you had a bad experience at one of our locations. We really appreciate you giving us another chance for the repairs. We take all feedback very seriously and we sincerely value your business. We look forward to providing you with a wonderful experience Saturday!
In for inspection Their service is first class. Nobody has ever given me better service than this dealership. I bought me car new 9 yrs. ago and it still runs as the first day I drove it home. I get it inspected there every year and for many years, they have not had to work on my vehicle and were honest with me. The employees there are very friendly and helpful.
Business response:
Hi kenbo, thank you for taking the time to leave a review for us at Smail Acura. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Smail Service and Sales have declined significantly Purchased my Acura 8 years ago. Great service and sales experience initially. However, in recent years. I haven't gotten very good service. Chased an intermittent electrical issue for over two years with no solution. Had to solve myself. Smail Acura seems to have dificulty diagnosing issues with their own cars. I have found my self having to make multiple trips to the dealer for the same issues and they do not seem to care that it takes me 50+ minues one way to get to the d... read more
Business response:
gtj1981, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please contact our manager at 877-604-4322 so we can make your experience a positive one.
Best car buying experience My husband and I were so thankful that Smail Honda/Acura was able to get us financing for a vehicle and they helped make the process as seamless as possible. Damien worked with us every step of the way and offered insight that you wouldn't normally get elsewhere, as most salesmen are literally just trying to make a sale. He knew that with two kids and one on the way, we needed something within our budget and that was going to be reliable. He kept the line of communication open and let us know what ... read more
Competency and Respect The purpose of this note is to commend the staff at Smail Acura, Greensburg Pennsylvania. I am not an easy customer and for me to pass out accolades is not the norm. However, I do feel compelled to give credit when I experience exceptional and competent service. Our salesman was Clint Robbins. From start to finish, Clint exhibited a competency, relative to the vehicle I was interested in purchasing, to an extent that I have never seen before, and I have purchased more cars than I can remember. Clint to... read more
The difference an informed salesman can make Test drove a car at another dealer. Really liked the car but salesman wasn't very informed. Didn't rule out the car just said we wanted to look a little more. Went to Smail just to look around not really thinking we would go any further than maybe test drive a vehicle. Hours later we pulled into our driveway in a new car. Clint knew everything there was to know about Acura and wasn't concerned how much of his time it was taking. From Clint to store manager to used car manager to f... read more
Frequently asked questions about Smail Acura
How is Smail Acura rated?
Smail Acura has a 4.7 star rating with 1,498 reviews.
When is Smail Acura open?
Smail Acura is open now. It will close at 8:00 p.m.
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