Silver Star Brands

Nancy 

on BBB

5 years ago

YOU ARE A DISHONEST BUNCH OF PEOPLE! CHARGED MY CARD FOR AN ORDER THEN YOU TURN AROUND AND CHARGE MY ACCOUNT FOR A CASH ADVANCE WHICH COST ME NOT ONLY THE $21.18 FOR THE 2 SOLAR SQUIRRELS I PURCHASED BUT I GOT CHARGED AN ADDITIONAL $10.00 FOR THE CASH ADVANCE. WHO DOES THAT IN THIS DAY AND AGE????BUT CHEATS! My next step will be the BBB and I will be added to the 38 complaints for the past 12 months!!!! 

John H 

on BBB

5 years ago

Dream products.com is a dishonest company and phoney web site check cashed no product no reliable phone number American legion should take down the add and have them investigated 

Pat W 

on BBB

5 years ago

Do NOT order from this company. When trying to check on your order all you get is a recording of "You made an Invalid Selection. Never received item purchased. 

Mimi 

on BBB

5 years ago

I placed an order (using expedited shipping) for an additional $5.95 on 12/18/19. Supposed to RECEIVE within 5-7 days - as of today, 12/27/19, the order has not even been processed, let alone shipped!!! Extremely disappointed - and I have made several attempts to contact Customer Service, recording says office is closed today?? Why? Then I was told they would open in an hour. Truly RIDICULOUS run around!!! 

Marion W 

on BBB

5 years ago

Scam Company! Placed an order on December 17th, and paid the same day via credit card. The order was never shipped, and then on December 23rd they cancelled the order for some reason. "Customer Service" never answers the calls. Something wrong here. 

SofaBob 

on BBB

5 years ago

Receiving no update on a 12/3 order of Christmas gifts, I contacted support for help. With heavy foreign accents (especially for Wisconsin) they lied saying the order would ship in a couple days and I'd receive it in a couple more. Further, the $59.16 would not be billed until I received it. Sounded good and reasonable. Worse, I believed it...until 12/13. The USPS confirmed that nothing had shipped and I was granted a refund on condition that I return the package. No problem. On 12/17, USPS confirmed nothing had shipped. Vis... read more

Bob K 

on BBB

5 years ago

Something is off when people with heavy foreign accents claim to be in Wisconsin. Worse is being dishonest; they had no problem with that while while speaking so poorly I had no idea what was being said. I did hear when a shipping date was promised and missed. I also caught for sure the promised delivery date, also missed. CSR said my order would be cancelled and not billed until I received the package so I could simply refuse it. Right; stand at mailbox and wait? 

davidmkorenoski 

on BBB

5 years ago

I placed an order with Miles Kimball in early November, 2019. That went well, but on December 4, 2019 I received a charge for $14.95 on my credit card for "VIP Membership". I did not enroll in any such program nor did I receive any sort of confirmation email for doing so. I called the company and the representative stated she would cancel the charge. I received an email stating the it had been cancelled but the charge is still on my card. I called my credit card company and declared a fraudulent charge. BEWARE! These folks a... read more

Ann S 

on BBB

5 years ago

Terrible customer service! They charge the wrong amount for items listed clearly in their magazine, and it’s been almost four months and they are threatening to turn us over to the creditors...the people I have talked to can’t think without a computer and have yet to understand that it’s been their mistake not mine, and I don’t owe them any more money. Horrible company.