Silver Star Brands

Marylou A. 

on BBB

4 years ago

Beware: Miles Kimball "VIP Club" membership scam at $14.95 per month! On 10-6-2020 I ordered $61.06 of merchandise from Miles Kimball; which qualified for free shipping according to their web site, although there was a charge of $2.99 for handling and $5.12 in tax, for a total $69.17. (Please see copy of invoice and shipping notice placed below.) On 10-14-2020, Miles Kimball charged my credit card an additional $14.95 without ever contacting me or obtaining my prior approval. I contacted customer service the same day and was... read more

Tamara Q 

on BBB

4 years ago

I have been a customer of Miles Kimball for over a year. I also was a member of their rewards program. My one year anniversary for that was 09/21/20. I found out my membership for the rewards had been cancelled on 09/21/20. NOT BY ME. I received various reasons why. First, they couldn't bill my account. My current statement shows they billed 09/01/20. Second reason, I hadn't paid my bill. My statement shows I paid on 09/03/20 (next payment due 10/07/20). Third reason, said I canceled my membership.....No, I did NOT. I was in... read more

Casandra N 

on BBB

5 years ago

They are a fraudulent supplier. They have been charging me for months, after I told them to take me out the system. I will be contacting a lawyer. They don’t refund monies, once you send the order back, and hey won’t stop it as soon as they place the recurring order that I did not ask to be on. 

Erika O 

on BBB

5 years ago

I ordered a pair of clogs for my 88-year-old grandma through the website. The product came fast and she was happy with the shoes. I'm the caregiver for my grandma and help with everything including her mail and banking. Two weeks or so after we received the product she received a letter in the mail saying it was a bill and we needed to pay for the product we had already received. I quickly looked at the bank statement and we had already paid for the product. I'm going to call customer service to have them drop the charges bu... read more

Pamela M 

on BBB

5 years ago

My mother, who is on a fixed income ordered their bras. They didn't fit, we exchanged them. The second set didn't fit, so they were returned for a refund. That was in Feb 2019. She has called several times, each time has been told the refund check is in the mail, and still has not received a check. Very poor customer service, follow through. Not sure how they are A+ with the BBB. 

Karonna 

on BBB

5 years ago

I ordered two size large bras at $7.99 each. When they finally came, I realized they sent one large and one medium. After several back and forth emails, they eventually said I could get a return label for the medium and once they received it, they would process a refund, MINUS $7 for the return fee presumably. In what world is that an acceptable outcome? I didn't make the mistakeTHEY sent the wrong item, NOT ME. I paid them in good faith for the items I ordered. They should make it right and send me what I ordered. I'd be **... read more

Myrna Barber 

on BBB

5 years ago

My mother, who is on a fixed income, ordered 3 bras back on May 18th. She had still not received them. When we finally got the tracking number, it said it was in transit via UPS. We just recently found out they were received at our postoffice and our now out for delivery. She has not received them yet. She can't get through to the company for a resolution. Beware of this company. $40 gone from my Mom's account. 

Pat E 

on BBB

5 years ago

Horrible customer service. Company does not answer phones, places customer on hold music for long periods. When you do get through you reach people with heavy foreign accents you can barely understand. When I finally reached a human she lied and bsaid my order was ready for pick up but there was an issue with UPS and it would arrive soon. Order placed in May 2020, nearly a month ago. Order did not come, called to cancel, they claimed I could not cancel because it was “packed” and waiting on UPS and Would arrive in a couple o... read more

Deborah M 

on BBB

5 years ago

I ordered zipper compression socks for my diabetic father. He tore out an ad he saw in one of his diabetes magazines and sent it to me. According to the ad, "Buy 1 Pair Get 1 Pair FREE--now only $19.99." Also on the mail-in order form it says, "1 Pr. of Each Color Same Size $19.99" and later "Set of 2 Pr. $19.99". It also says in all capital letters FREE SHIPPING. So I called and ordered one pair of beige and one pair of black same size, expecting to pay about $22.00. Well, my credit card was charged $44.92. The sales person... read more