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Silver Star Brands
- Business Services
- Oshkosh, WI
About this business
Miles Kimball Company is a direct-marketer of gifts, cards and household products. The company s catalog units include Christmas Cards, Exposures, The Home Marketplace and Walter Drake. Miles Kimball is headquartered in Oshkosh, Wis.
Location details
250 City Center, Oshkosh, WI, 54906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a gift for my wife and we have been very happy with it, but here I am 3 months later and notice the monthly charges I've been receiving. Like many others here I was signed up for the membership program with zero indication I'd be paying a monthly fee for it, much less $21.35! I was able to contact their customer service and cancelled the subscription, something that you don't appear to be able to do on their website. In fact if you go onto your account and try to see where the monthly charges are coming from it shows... read more
This is for Miles Kimball: I ordered an item and received a visually different item than what they advertised. The item I received was not only visually different, but the quality was poor. Customer service said could return the item, but would need to pay the shipping cost. I don't understand how this company has an A+ BBB rating.
I have always had very good service & responses from the Walter Drake Co. I have ordered both calendars & address tabs for years. I have always felt you get what you pay for...but, the quality of the items I purchased is very good.
Business response:
Thank you for the positive feedback. We appreciate your continued support.
If I could give them a zero I tewould. They threatening to sue me if I don't pay them for items I never ordered nor received. As an American I'm ******mad trying to take advantage of me sure they are with other elderly. This country was built on honesty and fair trade practices. Shame on you.
Business response:
We are sorry to hear that you signed up for our *** Program in error. You would have received a welcome packet via email detail the free trial period and how to cancel the program. We have put in canceled the *** Program per your request on 4/23/2024. We have refunded any of the charges associated with this program.The billing you are receiving is for the order you placed over the internet on 11/18/2023 and paid for ($73.91) the order using the Preferred Credit Program. You paid installments for a total of $63.00. $3.50 of t... read more
Ordered from them and a week later, I got charged for a membership I did not agree to. They said I signed up when I ordered which I did not. I will 100% never order from them again with this kind of business practice. I can see from all the other reviews that this is normal practice for this company and they probably make a ton of money off people that don't fight the charges.
Business response:
We are sorry to hear that you signed up for the *** Program in error. We have verified that the program was canceled on 7/3/2024, and no charges were made to your account.
Ordered and received a good quality product. The company signed me up for a VIP account that includes a monthly charge. I am in the process of getting refunded for an account I did not sign up for. They claim it is because I provided my email address (which I did to receive my receipt) and it is in the fine print. I have ordered from many companies over the years and this has never happened before. This is very deceitful.I have requested a full refund and to remove me immediately.I see other reviews where they replied I woul... read more
Business response:
We are sorry that you signed up for out *** Program in error. You would have received a welcome packet via your email that explained the program and how to cancel it. The *** program on your account was canceled on January 7, ****.
Ordered and received an excellent product. The company signed me up for a VIP account that includes a monthly charge. I am in the process of getting refunded for an account I did not sign up for. They claim it is there in the fine print. I have ordered from many companies over the years and this has never happened before. They are preying on seniors and people who want to live independently. Check on your family members to make sure they have not been scammed by this bunch.
Business response:
We are sorry that you signed up for our VIP Program in error. You would have received a welcome packet to your email provided that explained the program and how to cancel. We have canceled the program for you as of 11/12/2023 and as a courtesy, refunded the 2 months that you were charged.Again, we apologize for the confusion with this program.
I give one star because it won't let me do less. This company charges you double when you place an order and takes both monies out of your bank account balance. What's worse, when you get your order due and pay that amount and hit ''order'', it takes the money right out of your bank account. Then Miles Kimball takes that money plus one or two cents MORE, out of your account, taking double the money for the order deducted from your bank balance. then they give you the lesser amount back in supposedly 3-5 days, using your own ... read more
Business response:
Our company, as well as banks or credit card issuers, are accountable for having Fraud Detection tools in place to help protect themselves, as well as their customers. When you place an order, your credit card company verifies the funds are available and then reserves those funds. We are unable to systematically void them, and the release of funds must be done per your bank or card issuers regulations. Our suggestion is to contact your provider to find out what their specific regulations are for releasing these pre-authoriza... read more
I had no idea what to expect but I can tell by their 1.28 Stars that the company is very bad. I wrote a review for their brand Native Remedies about 2 weeks ago and they hid it so people won’t see the truth. The only negative reviews they have visible are about one sentence long and say the product doesn’t work as opposed to detailed ones. I said it didn’t work for me. Instead of decreasing like it said it would, it intensified the condition; a paradoxical reaction. I inform people they should buy on ****** if they want to t... read more
Business response:
We are very sorry for your poor experience.Homeopathic remedies can increase the symptoms that you are trying to get rid of. In homeopathy it is called an aggravation or healing response. This does not always happen, but when it does it generally will last for ***** hours. It is actually a great sign that the homeopathic medicine is working, and they can expect long lasting resolution of symptoms.We would be happy to refund if you choose to.
Frequently asked questions about Silver Star Brands
How is Silver Star Brands rated?
Silver Star Brands has a 1.3 star rating with 98 reviews.
When is Silver Star Brands open?
Silver Star Brands is open now. It will close at 6:00 p.m.
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