Silver Star Brands

Judith J 

on BBB

5 years ago

Mailed in order never received merchandise, got run around From Cust Service!!!They have a prepared response and do not. Intend to follow through on offer of help. My check cleared Seven days after it was mailed. VERY UNREPUTABLE!!!!! 

William G 

on BBB

5 years ago

I will never deal with this company again order to flag boxes one of them came within with a misprint they refuse to fix the second one wanted me to mail the whole box back which was stupid when all they had to do was mail me a new plaque with the correction will not order from them again and will let all my friends know 

Leila H 

on BBB

5 years ago

I receive part of an order from this company, October 10, 2019 and I'm missing a Quilted 4 in 1 Cross Body Tote item # XXXXX and an EZ Grip Side Cut Toe Nail Clipper # XXXXX and have tried to contact them numerous times, by email to see why I have not received the missing items to no avail. I've also tried to call them, but their phone number does not work for me. If I could give them a 0, I would. Dream Products is not doing right. I also don't see how this company has a very high rating. I've ordered from them before, with... read more

Frances M R 

on BBB

6 years ago

First of all, I submitted an order on July 6, 2019 and finally received a shipping confirmation today, July 13, 2019. This is totally unacceptable. The other problem is that I set up an account, which I cannot get into. I have done their reset Password ******* for a few days now. I get the reset confirmation in my email , but when I click on it and get back to the Dream Products to reset it, I keep getting the message that the link has expired. I do not understand how this company has an A+ rating with the BBB. 

Watches 

on BBB

6 years ago

Ordered two watches and sent a check. Never received anything. Dealing with crooks? **** ****** 

Samantha A 

on BBB

6 years ago

Called about an order I didn't received customer service was so rude two of them hung up on me! Called again they claim my order was being resent...still didn't received when I inquired about it they said they didn't see any information in computer or they needed a confirmation number! Scam Artist!! Not good business! 

Ronald W 

on BBB

6 years ago

I ordered 2 Posture Correction Braces. I did receive them in normal time, which was great. I wore one for a day and when I went to put it on the next day one of the straps was tearing away from the part that goes around the waist. I returned the defective merchandise and requested a full refund plus the cost of shipping them back. I was refunded only the amount of the merchandise. In my opinion, this is wrong. I was returning the merchandise because it was defective. Had I returned them because I did not want them I would ac... read more

Jim & Lois G 

on BBB

6 years ago

I am very disappointed in this company. The products they sent were NOT as advertised. They have NOT returned my calls after several times trying to reach them & leaving messages as stated in there call return messages, I am sending the products back. I did NOT receive a packing slip as the company's website states i should have received, so I don't have the full information needed when sending these bras back, only the item number, #XXXXX, which is not acceptable! 

Brian S 

on BBB

6 years ago

This operation must be a scam. They apply charges to the credit card and then do not send a valid tracking number twice (two different number also) The Customer "SERVICE" does not answer the phone and one gets to listen to a repeat of a recorded message to place an order. If you finally get a real person they essential lie and then hangup without doing customer service investigation. Do not know if this is a *****operation, based on my experience it is not.