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Silver Star Brands
- Business Services
- Oshkosh, WI
About this business
Location details
250 City Center, Oshkosh, WI, 54906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's a scam. I got enrolled in a VIP membership with a monthly charge without full disclosure of monthly charges. Won't be doing business with them again!
Business response:
We are sorry to hear that you enrolled in the VIP Rewards Program in error. On 8/23/2021 you were reimbursed for the months you had been billed for, totaling $89.70, and the program has been canceled. The refund was posted to the credit card you used on your order. We are sorry that you missed the email sent to you that provided all the information on the VIP program. Thank you for letting us take care of this issue for you.<br />
I ordered mailing labels - $30 and the print is so small and smudged, they are unreadable. If I want to return them, I have to go to my post office and pay for the postage to mail back. Then, because I didn't see a box that needed to be unchecked, I was charged $14.95 to be in their VIP club. I called customer service - they said this happens all the time. BBB needs to look at this company."
Business response:
We apologize that you were not pleased with the quality of the labels. We processed a full refund back to your original form of payment. We also processed a refund for the VIP program that you inadvertently signed up for. Again, we are sorry this happened.
I ordered an electric blanket from Miles Kimball back on January 19th, 2021. It was for a total of $69.66. from the onset the electric blanket never worked- and I did not return it because the total to ship it back would've just not made it worth it- so i threw the item out (pretty pissed off I spent $69 but it is what it is!). What's more infuriating though is that I just came to check some items on my bank statement (its now 5/22/21) and I see that I am being billed $16.28 every month from this company since that purchase ... read more
Business response:
We are sorry to hear that you enrolled in the VIP Rewards Program in error. On June 24, 2021 you were reimbursed for the months you had been billed, and the program has been canceled. The refund was posted to the credit card you used on your order. We apologize for the quality of the blanket that you purchased, We refunded $69.66 back to the credit card that you used on that order.
If I could leave zero starts, I would. This company enrolled me in a loyalty program using deceptive practices - they hid the enrollment inside a special offer - in my case, free shipping. They've been charging me $16.30 a month from December till April. I called a toll-free number, the rep unenrolled me without question then said they will issue a full refund within 5 business days.How do companies get away with these kinds of deceptive practices?"
Business response:
We are sorry to hear that you enrolled in the VIP Rewards Program in error. Our Program sent out a welcome packet via e-mail to you and explained the 30-day free trial.
I inadvertently clicked the purchase button on a clock I did not intend to order. Within one minute I received an email saying they had received the order. I hit the cancel button immediately but then received another email saying the cancellation could not be done as the clock had already shipped. ALREADY SHIPPED on an order I placed at night and within 5 minutes of placing the order. As I ordered through Ebay, I will go through them to get this resolved. The company is Fox Valley Traders and I would certainly avoid them at... read more
Business response:
We apologize that you ordered the wrong item. We received a request from eBay to return the item, however it had already shipped. They did open a return request and eBay indicates that it is still waiting for the buyer to return the package to us.
If I could leave no stars I would. Miles Kimball enrolled me in their VIP program for $14.95 per month with no benefits that I could discern. My last order with them was not filled, but they charged me for the merchandise anyway. They are no on my “no fly” list. I will never do business with them again.
Business response:
We are sorry to hear that you were enrolled in the VIP Rewards Program in error. On April 5, 2021 you were reimbursed for the months you had been billed for totaling $284.05 and the program has been canceled. The refund was posted to the credit card you used on your order.
I completed an order by paying with PayPal. Fortunately, I screenshotted the transaction. When I opened the email receipt, Walter Drake had added $7.21 to the invoice and said that I owed it to them. They would not cancel the order or let me return it without paying shipping. I keep getting bills for the extra charge they added on. I have called and written, to no avail. DO NOT ORDER FROM THEM!
Business response:
We apologize for the additional charge. It looks like your promo code was not applied because of the minimum purchase needed. We have cleared the balance as a one time courtesy.
VERY Poor quality address labels, that were overpriced along with poor customer service. Apparently the joke was on me... I thought Miles Kimball was a legit company... Shame on you!
Business response:
We are very sorry you weren't satisfied with the labels you received. As a courtesy, a full refund has been made back to your pay pal account. We were not notified of any issue with the machine the labels are run on and are unsure as to why they would appear lighter than you expected.
VIP membership scam. Have requested cancellation but not confident they will cancel. Called customer service to cancel and they passed me off to another phone number saying they could not help me. Called the second number and requested cancellation. No confirmation number etc. very strange. Hope I don’t have to take this further.
Business response:
The program was canceled per your request effective November 2, 2020.
Frequently asked questions about Silver Star Brands
How is Silver Star Brands rated?
Silver Star Brands has a 1.3 star rating with 100 reviews.
When is Silver Star Brands open?
Silver Star Brands is open now. It will close at 6:00 p.m.
Need help? Contact us.
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