This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sears Outlet
- Appliances
- Kansas City, MO
About this business
Location details
3632 E E Front St, Kansas City, MO, 64120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
RecommendedGreat Experience. Hope this gets Maury off Mikes back.
I purchase a mattress(1100$) and tried to return for comfort reason and was unable too. I called the store and no answer the phone kept going to a fast busy the mattress was delivered on Wednesday I started calling at 10am Friday morning then went to the store the manager was not helpful. Said was to late if he had answer the phone it would not have been to late. Sears had a 30day comfort rule for returns when you I get the same great service you should mean it. Now you no returns for that kind of money.
We were advised to give them 2 weeks til our furniture would be in after we paid for it outright. Then told 4 weeks. Here we are at 4 weeks and told we still don’t have a date. No rhyme or reason. Why sell is furniture you can’t provide.
Do not do businesses with this shady company. Terrible customer service - hang up on you, place you on hold, do not call back. Dishonest about delivery time. Be ware!
Business response:
Hello Alex, Input about our stores and employees helps improve customer satisfaction and we aim to please. If you have a specific complaint, compliment, or recommendation for us to improve, please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you recently visited so we can try and improve upon your experience. Thank you.
I got an alex 7 pcs dining set because the display set was counter height. I ordered it a d received a regular ser. I went to the store with pics of the difference and the manager told me to contact the manufacturer to sort it out. there is no contact for them. he was not helpful. now I dont know what to do and I have a huge box in my dining area. I am pissed and no one is. wing helpful. I even asked him about the drawer stuck in the bedroom set I also got and he said also contact manufacturer. I spent over 2k paid for and n... read more
Business response:
Hello Mary, We are sorry to hear you are having troubles with your purchase and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
RecommendedWe bought our washer and dryer set here, and we are extremely pleased with them. Much better than going to a big box store and dealing with crowds, also most of the employees have been working there forever and actually know their products.
My furniture was supposed to have been delivered last month , still NO DELIVERY!!! Everytime we try to call NO ANSWER!!! Highly unprofessional we don’t even want the furniture anymore. Worst place to try to get furniture from.
The customer service is terrible. I placed an order July 3rd for a sectional couch. My order was supposed to be delivered August 24th but it never came and no one has contacted me on the details of when I will receive my furniture. It's been a month since I've called to even tried to set up a delivery date and haven't been able to reach anyone. I've left messages, voicemails, gone to the store, called their customer service and no one can reach this particular store and I'm fed up now. I don't even want the furniture anymore... read more
Business response:
We are sorry to hear about any troubles receiving your purchase as expected and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
The delivery drivers in Knoxville tn are the worst I have ever encountered. Even threatened to run over me w the truck if I didn’t get out of the way While I was on the phone w American freight! It’s a sad sad coupla guys: very immature and unprofessional. Surprised they can hold a job at all. Must be all brawn. l black
Business response:
We are sorry to hear that you are having troubles with your purchase and would like to speak with you about the issue. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
Frequently asked questions about Sears Outlet
How is Sears Outlet rated?
Sears Outlet has a 4.7 star rating with 4,600 reviews.
When is Sears Outlet open?
Sears Outlet is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com