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Sardis Place at Matthews By Cortland
- Residential Leasing
- Charlotte, NC
About this business
Sardis Place at Matthews offers one, two, and three bedroom floor plans in a variety of styles. Our upgraded homes have undergone extensive makeovers in the kitchens and baths which include chic black appliances, new countertops, cherry cabinetry, and brushed nickel accents. Our residents enjoy our resort-style amenity package including two swimming pools, two lighted tennis courts, a 24/7 fitness center, and picnic areas with barbecue grills. Each home features: Bay Windows Cabinetry With Brushed Nickel Ice Maker New Applia... read more
Location details
2808 Cross Point Cir, Charlotte, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Can’t wait for the lease to be up! DO NOT MOVE INTO Avana Matthews! I have lived here since September of 2021 and never had an issue until the property was purchased by Greystar and became Avana. A pest control contractor came into my apartment and damaged my personal property. Nothing from Avana. If you have a pet that visits you are required to pay for that pet even if they do not live there on a permanent basis. I was charged 362.10 for the pet even with an approved ESA letter. You now have to register your vehicle every ... read more
Business response:
I’m truly sorry to hear about your recent experience, and I want to sincerely apologize for the frustration and inconvenience you've encountered. This is not the experience we strive to provide at Avana Matthews. We’ve recently been working to improve communication, service times, and vendor processes, and your feedback helps highlight areas we still need to work on. I’d really appreciate the opportunity to speak with you directly so we can fully understand the situation and work toward a resolution.
Verified Renter This community has huge potential. I have been here for over 4 years and have been disappointed always. My first morning in my apartment I got locked out on my second story porch for over an hour. I’ve been locked out twice to a faulty lock system. That was never fixed. I’ve had visitors get locked out on days I’ve luckily been there. My tub was disgusting on move in, they claimed they’d renovate it and then never did and denied they ever said so. Then proceeded to break the lease by entering unannounced to s... read more
Business response:
Thank you for taking the time to share your experience—and for being a resident here for over four years. I’m truly sorry to hear about the repeated frustrations you’ve experienced during your time with us. Your concerns are absolutely valid, and it’s clear that we’ve fallen short in providing the consistent level of service and communication that every resident deserves. From your move-in experience to maintenance interactions and the lack of follow-through on commitments, this is not the standard we hold ourselves to, and ... read more
Verified Renter Its a good experience to live in the community. Could be definitely better by maintaining the overall community, like by maintaining the sidewalks in the entire community
Business response:
Awww, thanks friend! We really appreciate your kind words about Avana Matthews! We're always here for you, so please don't hesitate to reach out if there's anything else we can do. -Avana Matthews Team
Maintenance and management don't care Maintenance issues take a really long time to get fixed. I've been waiting for a functional dishwasher since I moved in September 2024, the mailboxes don't lock, there are holes in the wood walkway outside my front door.
Business response:
Hi there - we regret to hear you were displeased with your recent experience at Avana Matthews. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right. Thanks again for taking time to let us know how we can improve. Your feedback matters, and we hope you'll consider us again in the future. All the best to you. -Avana Matthews Team
Verified Renter The apartments themselves are nice. You are not going to find as much space as these for this price but the management has gone down since switching. It's like they want is to act like we are in a 5 start apartment complex and thts just not the case
Business response:
So good to hear from you! Thanks for letting us know. Have a great day! Let us know if you ever need any more help! All the best to you. -Avana Matthews Team
Verified Renter Horrible experience with Avana since new rental company took over. Lack of communication with management, forget getting anything fixed, and there’s a ton of roaches.
Business response:
Hi - I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. I'm so sorry this happened - and I'd like to understand it better. Please get in touch at avanamatthewsmgr@greystar.com at your earliest convenience, and we'll do our best to resolve the issue with you. -Avana Matthews Team
Verified Renter The staff here at Avana Matthews are very kind and considerate. They are quick to get my issues addressed and resolved.
Business response:
So good to hear from you! Thanks for letting us know. Have a great day! At Avana Matthews, it's our pleasure to serve. Hope we can be off assistance to you in the future! Best wishes from Avana Matthews. -Avana Matthews Team
Verified Renter Great place to live and wonderful assistance from management team.
Verified Renter I am comfortable in my apartments, I like them, really like the localization and the area itself, beautiful and clean enough! But what bothers me is that I can't ask for repairs or insect repellent.
Frequently asked questions about Sardis Place at Matthews By Cortland
How is Sardis Place at Matthews By Cortland rated?
Sardis Place at Matthews By Cortland has a 3.8 star rating with 831 reviews.
When is Sardis Place at Matthews By Cortland open?
Sardis Place at Matthews By Cortland is closed now. It will open at 10:00 a.m.
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