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Saratoga Casino Hotel
- Hotels
- Saratoga Springs, NY
About this business
Location details
342 Jefferson St, Saratoga Springs, NY, 12866, United States
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left fifty dollar deposit for incidentals on mastercard and still not credited to my account after nine days.that is completely in unexceptable.
Business response:
Hi Marjorie. We agree, that is not acceptable. Please contact our Hotel Manager at 518-682-8101. He'll be able to assist you.
Great hotel and staff!! A great venue to conduct business meeting
Business response:
Hi Gordon. Thank you for giving us a perfect rating and for recommending Saratoga Casino Hotel to other guests. I’m sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope your next stay is just around the corner.
Food at buffet horrible. Rooms very nice though. Wish they had some place open in Morning early to get coffee. Machines not good payouts at all. 50 Times just to get a bonus game.
Business response:
Hi Michele. We're sorry to hear you were unhappy with your visit to the Garden Buffet. Could you send us a DM with a little more information such as the time of day you visited, which items you had, etc? We truly appreciate all guest feedback and will share your comments with your food and beverage director. Also include a phone number if you would like a manager to contact you directly.
Second time ive had my wallet stollen at casino. First time i noticed within two minutes and alerted them. Sat in my seat for two hours and nothing. With all the servalance should have been caught within minutes but he wasnt. He even sat down and played games with my money before leaving. Knowing he left security never called for police until asked them too. Bad! Today they found my second wallet and havent even looked to see who dumped it. Sad! Hold on tight to your stuff.
Business response:
We’re sorry about the situation you experienced during your visit. Our Director of Security is actively looking into the incident and could use more details regarding the situation. Please call our Director of Security at 518.581,5741 at your earliest convenience so we can further assist you.
had a wonderful time came home even with the money. buffet lunch was delicious everything i took delish
Just had the most fabulous room at the Saratoga Casino Hotel! Staff was amazing, went above and beyond!
Business response:
That's great! Everyone here works really hard to make sure our guests have a fabulous time. Thank you very much for such a great review!
I love when you call for your free room and they say it's booked. Call back and don't mention voucher and they have a room. And please don't send me 7.00 free play down from 20.00. I've spent plenty there. Thank you!
Business response:
Hi Terri Higgins. We're sorry you encountered an issue booking a room today. We've shared your feedback with our Hotel team and asked them to contact you ASAP.
Buffet is very bad more food and make sure its hot not cold because the price is very much higher the food should be better ..I'm so disappointed WITH THE FOOD BUFFET
Not happy with the food in both places buffet and food court. Cold FF. Who ever heard of a grilled cheese on an inch of bread not good dirty tables in food court we had to clean one to sit down
Business response:
Hi Patricia. We're very sorry about this experience and have shared your feedback with our Food & Beverage team. Someone will be contacting you soon.
Frequently asked questions about Saratoga Casino Hotel
How is Saratoga Casino Hotel rated?
Saratoga Casino Hotel has a 4.1 star rating with 5,837 reviews.
When is Saratoga Casino Hotel open?
Saratoga Casino Hotel is open now. It is open 24/7.
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