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Saratoga Casino Hotel
- Hotels
- Saratoga Springs, NY
About this business
Location details
342 Jefferson St, Saratoga Springs, NY, 12866, United States
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I stayed at the hotel a month ago and I had a great time! I am also going back june 6th to stay and see thunder from down under and of course to gamble! the rooms are very comfortable and clean,the buffet has quite a selection to choose from and the entire staff is so friendly! I plan on staying at the hotel once a month as I love to gamble late at night and staying at the hotel is so much better than night driving.i really enjoyed waking up and going for a swim as well. keep up the great work Saratoga,you guys are terrific!
Business response:
Thank you for your kind words, Rosemarie. Our staff always strives to deliver exceptional customer service. Thunder from Down Under is always a great time - have fun!
I wasn’t impressed. We had fun ,didn’t win anything but hey that happens. My only issues were the cleanliness “well, not so cleanliness of the restrooms and the food place called Lucky or something like that. We were there 4 hours. Bathroom trashed, no toilet paper . And Lucky’s? Food was ok for the price, but the spot to sit over looking the track was disgusting! McDonald’s is kept cleaner . And I mean food, plates, ice cream containers on the floor and don’t forget every garbage can chuck full. It was Mother’s Day maybe al... read more
Business response:
Hi Shannon. We understand your disappointment with this less than satisfactory experience on Mother’s Day. We pride ourselves on maintaining high quality standards, and it sounds like this time we missed the mark. We’ve shared your feedback with our maintenance team and would be happy to discuss this issue with you directly. If you’d like to speak with one of our managers please send a direct message with your phone number. We value our customer’s opinions and would like to thank you for bringing this to our attention.
Didn't like the fact that the Copper Chopper Wilds' games were all removed and only a few left. They were the ones that were enjoyable to play and not so expensive. Winning is getting much harder and the favorite games are getting replaced more and more.
Business response:
Hi Dawn. We rotate and update machines on our gaming floor very often. We’re sorry that one of your favorites has been removed but hopefully you’ll find our new games to be fun, lucky and exciting. We have many games that offer low minimum wagers. Please ask for a Floor Attendant upon your next visit and they will gladly point you in the direction of games that suites your interest.
We didn't have much luck. Went to the buffet and it wan[t one of their best.That's twice in a row we didn't really care for it.If we go again, we will probably eat elsewhere.It's a shame because we enjoy going to the casino.
Business response:
Hi Daniel. We're sorry to hear the Garden Buffet did not live up to your expectations. Could you send us a direct message with a little more information about experience? Please include the dates of your visits and we'll share that with our food and beverage team.
I was a grand prize winner in April 2018. So what is going on May 5 for the winners. Is it worth going back for this? Always have a good time there!!!
Business response:
Hi Susan. If you won a jackpot between April 7 and May 4 you're eligible for the Triple Jackpot Mania promotion on May 5. Please visit the Saratoga Club on Saturday, May 5 to activities your entries into this drawing. Drawings start at 2pm and continue until 10pm. http://bit.ly/2HyxFeD
My husband and I stayed here for a night at their hotel. Their policy regarding drinks (even if it's diet soda) being brought from the "hotel" area to the casino area is very arbitrarily enforced. You may or may not be able to bring a drink from your hotel room to the casino floor, whether or not it's in a glass container. This is the first casino I have ever been to deny a drink being brought from the hotel to the casino in a plastic cup, yet I watched several (older) people be admitted into the floor with glass beer bottle... read more
Not happy at all, I had a fifty dollar voucher my sister had given me for Christmas (2016), it wouldn't work in the machines so I went to the cashier to be informed that it wasn't any good because it was over a year old. Very disappointed that Saratoga can't make enough money off the machines so they take money from vouchers that people have paid cash for. I feel Saratoga stole this money, and how many other people have they done this to. Not impressed, maybe River's is cutting in on there bottom line.
Business response:
Tammy, we understand your frustration about this experience. The explanation you received at the Cashier cage is correct. Any unclaimed or unused vouchers of one year or longer are no longer valid. This is a policy set in place by the New York State Lottery and we operate under their rules and regulations. This policy would be true at any of the New York State Lottery facilities. All unclaimed funds automatically go to the New York State Education Fund and not to our property.
We came to town for the day. Enjoyed the Prime Rib buffet and Harness Racing. It was a fun day !
Business response:
Thank you so much for your kind words, Kelly. We really appreciate you taking the time to share your experience with us. We looking forward to seeing you again soon.
Had a tremendous time as always!!! Will be back.
Business response:
Hi Fran. Thanks so much for posting a 5 star review. We're happy you had a great time and look forward to your return.
Frequently asked questions about Saratoga Casino Hotel
How is Saratoga Casino Hotel rated?
Saratoga Casino Hotel has a 4.1 star rating with 5,837 reviews.
When is Saratoga Casino Hotel open?
Saratoga Casino Hotel is open now. It is open 24/7.
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