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Russell's Steaks, Chops, and More
- Steakhouses
- Williamsville, NY
About this business
When most guys retire, they decide to take it easy, maybe play a little golf or something. Not Russ Salvatore—he built a contemporary restaurant and luxury hotel to run in his retirement. Salvatore, who has been in the restaurant business over 40 years, founded Salvatore's Italian Gardens and Salvatore's Grand Hotel, which he operated until his retirement. However, he found retirement rather boring, so he got back into the business and opened up Russell's. Menu selections include rack of lamb, a variety of steaks, surf... read more
Location details
6675 Transit Rd, Williamsville, NY, 14221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
I'm so pleased you had a lovely time here, Taylor. I look forward to seeing you back for another nice meal soon! -Russell Salvatore, Owner
My husband and I went to Russell's to celebrate our wedding anniversary. This was our first visit. The service was impeccable and the food was delicious. Staff was extremely polite. Our server, Jeremy, was fantastic. Would have given it 5 stars, but the owner, Russell Salvatore, stood at the reservation/greeting desk, but refused to greet us. When you are a well-established, seasoned restaurateur, it is expected that you greet all of your patrons and make them feel welcomed.
Business response:
Thank you so much for celebrating with us, Denise. I'm so pleased you had a nice time, and that our team took great care of you. I apologize if you felt I snubbed you in any way. It was certainly not intentional. I regret to say my hearing isn't what it used to be, and I don't always get a chance to greet everyone who comes by. I hope you'll be back so I can give you a proper welcoming. -Russell Salvatore, Owner
Business response:
I'm so sorry you didn't enjoy your time here, Patricia. I hope we can make a better impression during your next visit. -Russell Salvatore, Owner
We had our parent's 50th Wedding Anniversary celebration this March at Russell's. It was outstanding. The room was beautiful, with thoughtful personal touches. The service was both professional and warm. Mark Jerge, one of the owners, was beyond thoughtful, responsive, had exceptional customer service, and treated us as though we were part of the family. The atmosphere and food cannot be matched, but this went well above and beyond all expectations for our event. Warmth, class, and exceptional service. Beautiful job, what a ... read more
Business response:
Thank you for letting us be apart of such an important celebration, Nicole. I'm glad we could make you feel at home here, and that you were really amazed by our cuisine and elegant atmosphere. I'm also happy your parents were swept away by the festivities. We hope to see you back at the restaurant the next time you'd like a nice meal out. -Russell Salvatore, Owner
Business response:
I'm so glad you had a wonderful dining experience here, Alexandria. We hope to see you back for another magical evening soon! -Russell Salvatore, Owner
As soon as you walk in the door you're in a whole different realm. Everything is fabulous and the food and service is,,,, well it's a wonderful experience. My wife and really enjoy it whether we are dining with friends or by ourselves.
Business response:
I'm so glad we can give you and your guests a wonderful experience, Russ. Thanks for choosing to dine with us and we look forward to seeing you back soon! -Russell Salvatore, Owner
Beware if you are planning a dinner event outside of the dining room. We were stood up by the event coordinator Mike. Had a meeting at the restaurant and after waiting in lounge for a half hour, we were told he left. Not a good impression. No confidence in the service aspect.
Business response:
We were so happy that things worked out. I know it got off to a rocky start. But we were honored that you chose us to host you parents anniversary. All our best to the happy couple.
A wonderful dinner at Russell's. Thank you Heather & Ed!
Business response:
Thanks, Maureen! Glad you had a great time here. Hope we can see you again soon! -Russell Salvatore, Owner
Business response:
Thanks for the stars, Allison! -Russell Salvatore, Owner
Frequently asked questions about Russell's Steaks, Chops, and More
How is Russell's Steaks, Chops, and More rated?
Russell's Steaks, Chops, and More has a 4.7 star rating with 3,481 reviews.
When is Russell's Steaks, Chops, and More open?
Russell's Steaks, Chops, and More is closed now. It will open at 9:00 a.m.
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