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Rountree Ford
- Car Dealers
- Shreveport, LA
About this business
Rountree Ford invites you to visit our car and truck dealership in Shreveport, LA. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Shreveport area's most trusted Ford dealers. ESPAÑOL Rountree Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Shreveport, LA. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así co... read more
Location details
8770 Business Park Dr, Shreveport, LA, 71105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedRountree ford employees are invariably helpful and courteous. Last visit I needed help finding numbers I needed for a recall which was done quickly so I didn’t have to wait
I took my vehicle in for an oil change, to check on a leak in a tire and a tire rotation. I get a call and they say I need windshield wipers, a filter and need a rim for my front right tire. The windshield wipers on my car are brand new and my filter is a K&N. I let them know this and when they tell me that the rim will cost 178.00, I decide to go to a few tire shops to see about the rim. I find out that my rim is not bent and the only thing I needed was two tires fixed because of a nail in each of the tires. One was on the ... read more
I stopped by for some car maintenance late in the day, and I didn’t have an appointment set up. Stephen was very accommodating and worked me in. He was so nice, even went out of his way and washed the car for me. I feel like I received superior service that is so rare these days! I will call him next time I need something for my car. For sure. Thanks Stephen for such a pleasant experience!!!
Business response:
Thank you, Barbara, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great service Polite employees Everything I needed done was finished My experience with Rountree has always been pleasant They handled everything wit a smile and courteous about all my concerns I’ve loved Fords for years and will continue to deal with Rountree as long as I am around 👍😍
Business response:
Thank you Beverly for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
They had my car 2 weeks before they even looked at it. I have a mechanical Policy with Ford that I bought when I purchased my car which didn’t cover the repairs that needed to be done. There were 2 holes in my radiator, I have no idea how they got there. They tried to blame it on the birds. If a bird can peck a hole in a radiator it is not any good to start with. It took all week to fix. They had my car 18 days my policy covered a car rental that didn’t Happen either. So I paid for a policy that did nothing for this service ... read more
Business response:
Mrs. Arnold, Thank you for your feedback about your service experience and Ford policy, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? -Kelly McMullen, General Manager, kmcmullen@group1auto.com
Very knowledgeable representative They make you feel like care about you and your needs. Make sure you get exactly what your looking forward.
Business response:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
signed papers and gave a down pmt on a truck on saturday! here we are on Wednesday and have been told they do not have a deal and truck needs to be returned- we added wheels, tires, tint, exhaust, etc to said truck and was informed we will NOT be refunded for what we put into it! we SIGNED papers!! this is obviously their mess up, not ours. on top of that when we asked what the problem was, and we showed proof, the GM still refused to do any more business with us
Business response:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.
My car was towed due to over heating. It’s been there almost 3 weeks. Found the problem 5 days later and replaced the thermostat. In process my shifting cable got broke. Yes by the dealership..No communication at all.. I’ve been told different stories.. Definitely the worst experience.. They finally admitted today they broke the cable shift instead trying to blame the towing company.. Shame. Shame. Shame. So here’s the dilemma they have 4 stalls for transmission work which are all full with cars they pulled the transmission ... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was unsatisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com
As always and even when understaffed, Rountree performed my oil change and tire rotation with excellence. Thank you.
Business response:
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Frequently asked questions about Rountree Ford
How is Rountree Ford rated?
Rountree Ford has a 4.4 star rating with 4,222 reviews.
When is Rountree Ford open?
Rountree Ford is closed now. It will open tomorrow at 8:00 a.m.
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