Roto-Rooter Plumbing & Water Cleanup

Ida A. 

on BBB

3 years ago

I saw a water leak in my main sewer line and called roto rooter to have a tech take a look and tell me if there is a clog. Soon thereafter I have 3 very professional appearing men at my house. They made me feel like I had a major problem with my sewer and needed to sigh up with their service right then and there. They never showed me the broken trap they diagnosed and told me I needed an excavator and tear up my entire basement and yard to replace a broken pipe and trap. I then called a different local plumber who was able t... read more

Ron y 

on BBB

3 years ago

These people border on fraud!! I had a simples basement sewer backup that needed rodding.i called roto rooter in *******,**,and this guy named Leonard came to fix it.right away,this guy was bsing me by telling me my sewer line needed replacement.he then took the easy way out and just rodded the outside front of my home.we went downstairs and the water level was still too high in my basement sewer.he said he couldn't fix that and charged me over $800.00 for substandard work.i next called a real plumber at *** ******** *** ***... read more

Gale H 

on BBB

3 years ago

I spoke with the General Manager on my issue review on 5/9/22. We resolved our issue to my satisfaction. I will contact them again in the future should we have any plumbing issues. 

Katherine P 

on BBB

3 years ago

Had Roto-Rooter on 5/3 for service. After their work was told no sign at all of roots, went out 40 ft or pulling up any specific material. Helped w/flushing toilets and ran the sinks in basement. Charged $565 w/was told someone would come to check work w/camera and guarantee their work. Received a phone call asking if Id be home for next day and explained Id be home by ************ was Ill call if Im still in the area never to be heard from again UNTIL:Week later same issue that backed up more into other side of basement cau... read more

Christopher J 

on BBB

3 years ago

We had a flood in our basement. Two weeks after the job was completed the basement flooded again. I called another Roto Rooter person out since the first job was covered by their warranty. He was rude to my wife and seemed to lack the basic knowledge to find the leak. He suggested tearing down a support beam and ripping the walls to find the leak. My insurance company suggested getting the contractor involved to find the leak. They determined that it was because the toilet ring was leaking and should have been replaced when ... read more

Carol D 

on BBB

3 years ago

Micky did a terrific job. He was honest with us and worked hard to find the cheapest and best solution for our problem. He didnt take the easy way just to make a buck. Found and fixed what was causing our stools to backup. Cleaned up before he left. He did not charge extra for coming after 7 PM. Need a plumber call Micky at Roto-Rooter! 

Nileshkumar P 

on BBB

3 years ago

Roto Rooter ******* **. Is the worst. The plumber showed up to my business with broken equipment and therefore he could not fix the problem. I called the office and spoke to the manager ***** she was the most worst manager a company can hire she was rude and had no customer ********************** skills and would not let me speak. I have hotels apartment buildings multiple properties in the ******* area and believe me I will never use rotor rooter ever again. If you are in commercial real estate do not call these people I wo... read more

Tyler T. 

on BBB

3 years ago

They came to clear a sewage line clog and cut some tree roots from the drain. The plumber said that it would eventually clog again down the line because the roots would grow back. They charged me $485.00 and said it was clear for now. Well I guess the roots grew back overnight. Not even a full day later is was clogged again. I called them to tell them and they wanted to charge me another $485.00 to come out and fix the clogged that was supposed to be guaranteed. I guess that was a 24hr thing too! 

Andrea H. 

on BBB

3 years ago

I used Rotor Rooter to service my hot water heater. I needed to have the thermocouple replaced as the pilot light wouldnt stay lit. I must say that they did come out within the hour as promised, actually 2 plumbers came together (why I dont know). For a $25 replacement part brought from ********** for I was charged $466 ($425+tax) for work that took less than an half hour. I found that to be ridiculously expensive, just crazy overpriced. I didnt like the fact that they didnt have any price of services listed for me to see, n... read more