Roto-Rooter Plumbing & Water Cleanup

Sterling T 

on BBB

2 years ago

I scheduled on their website Sunday evening to come out the next morning between 8-12 to clear a clogged drain pipe. I called at 11 and was told "we're behind". they then scheduled for 6PM earliest. If I hadn't called, they wouldn't have showed up at all. I got a call at 3PM saying they would be there in 30 minutes. I called at 4PM and was told I was bumped for another emergency call and they wouldn't be there till at least 6:30. Again, if I hadn't called, I would never been informed just left waiting. They showed up after 5... read more

shawn c 

on BBB

2 years ago

I will tell all of my relatives, my friends...all of people whom I know, or I don't know: do not use them. Roto Rooter is not good! 

Roberta P 

on BBB

2 years ago

Never use this company. I called them to clear my sewer line. The cost was ridiculous but we were desperate to resolve the issue. The technician told us his supervisor would be coming by to thread a camera to see if the lines were clear. This other person informed us that it needed cleaning and that would cost $5,500. WHAT??? Called another company and the cost is $1280. Bad company 

Samantha T 

on BBB

2 years ago

Called them as smaller companies were not available for another three days they told me they would show up between 12-3 they called at 3 told be their tech was behind and will show up at 4 then at 4 I got a call telling me that their tech is stuck at a job and leaves at 6 and will not be showing up! Mind you I called them at 8am that day! Crying on the phone saying I can’t run any water and have kids 6 years old and was promised this would be taken care of today I was then told they will send someone else out no later then 6... read more

Joseph C 

on BBB

2 years ago

Had a backed up drain plumber snaked line charged $ 585.00 had second plumber to camera line was included to verify line was clear and to check for possible damage first plumber didn’t wait for camera confident it was clear second plumber found it was infact still blocked and needed further attention I called the company they sent a third plumber which informed me there would be a charge for service because there is no warranty I told him I was never informed of that nowhere in my paperwork do it say that the work was not co... read more

Steven V 

on BBB

2 years ago

Was charged over $600 for maybe two hours work on a water heater, which included going for the parts. Quoted $4000 for a new one.??????I will never give them my business again nor ever recommend them. Their website site for reviewing would not take my information. 

Valjean W. 

on BBB

2 years ago

I wish I had read these reviews before I called these shysters last weekend when my 20 yr old son, called to say sewage had backed up into the basement and was coming up thru the shower drain and out of the toilet, which overflowed raw sewage into the bathroom floor and out into the carpeted area outside the bathroom. He cleaned it all up once but then it reoccurred. We have never had plumbing problems before in this bathroom so it was puzzling. I called a lot of plumbers but it was a Saturday and most were closed but two of... read more

KATHY M 

on BBB

2 years ago

Just why isn't there a "MINUS 1"? Actually, a "MINUS 10" is more accurate for rating Roto Rooter.RR came out a few days ago and "went through the motions". After their initial visit costing $224, I had to call them back after I flushed the toilet the * I R S T time. They came right back out and charged $75 telling me that I had used too much toilet paper.I then called a reputable plumber who detected the blockage and has scheduled a "camera" that can determine the exact location and size of the obstruction. THEN the problem ... read more

Sarah F 

on BBB

2 years ago

Quoted us $600 to fix a leak from my shower. Was unable to find leak and still charged me $600. The plumber seemed uneducated either that just didn't want to perform the service. For some reason he took my toilet apart and snaked it when that wasn't the issue. Seems like he just did something to get paid.