Roto-Rooter Plumbing & Water Cleanup

Alain L 

on BBB

2 years ago

I had a blockage in my main line, so I called Roto-Rooter to send a camera tech out to do a camera inspection, which I specifically asked for. Instead they sent a guy to snake my line (a service I didn't ask for) and he performed the snake and came to the obvious conclusion that it was blocked by something. So then I called RR's main number to schedule the camera person to come out, and after numerous calls and no shows for days, someone finally came out with the camera. When he came, he didn't have the proper tools to get t... read more

Josh F 

on BBB

2 years ago

We had a leak from our heat-pump on the 2nd floor and it leaked through the ceiling of the 1st floor. After calling for a technician, a Field Supervisor showed up at our house. We discussed the issue, negotiated the cost of plumbing services; but NO mention of actual costs for any of the other services they would be doing. We weren’t consulted if we agreed to whatever services were completed, a crew just showed up the next day and started working. Again, no discussion of cost at any point. They cut an obnoxiously oversized w... read more

Benzy F. 

on BBB

2 years ago

I try to avoid chain companies as more times than not I had no good experience with them. I worked with Roto rooter in the past even though their prices are at the higher end. This time I tried calling them for a leaking toilet knowing it needed a reseat of the toilet (replacing the wax ring). Initially I was told that they will charge $99 for the diagnosis then any charges after that. The plumber came in looked at the issue and told me what I already know additionally he wanted me to replace the flooring so he can basically... read more

QAISAR I. 

on BBB

2 years ago

I placed a service call to unclog the bathroom pipe. First technician named Max came in and informed me that the pipe is clogged and he needs to open the toilet to fix it. After trying to open the toilet for 30 minutes he informed me that he does not have the right tools and skills to open the toilet and a more experienced technician will come to fix it. 2nd technician named John came and informed me there was no need to open the toilet and Max should have fixed it through the tub drain. I asked for lower fee as now the work... read more

L. G 

on BBB

2 years ago

This is for the ** ********, ** dispatch location. First of all, the woman on the line when I set up the appointment said she is not given any prices, even on simple issues, so she could not even give a range. They don't send out plumbers, but technicians, so you may have someone come out soon, but you may have to end up having to make a second appointment just to see a real plumber to fix your problem. So the technician showed up. ( We had to ask them to wear a mask and shoe/boot coverings -which was not volunteered by him-... read more

Lauren M 

on BBB

2 years ago

I had a flood 4 weeks ago and made the critical mistake of calling Roto Rooter. Instead of recommending a camera, the guy who came charged me 2k to replace my cleanout valve because he had to go to a store and didn't have the necessary supplies. Then I was charged ~5k for cleanup for the sewage in my basement. My insurance only covers 5k. One week later, the same thing happens. They send a tech out who tells me 'it's a mystery" as to why my drain keeps loading up with ***** and sewage. He does a snake and tells me nothing ha... read more

Juan Z 

on BBB

3 years ago

On September 1, 2022 I scheduled an appointment for an free estimate to replace my water heater. Two technicians showed up to look at my water heater. I was asked by the older gentleman if I was the worker, at this time it was explained no I own the house. After they looked at my water heater I was asked by the older gentleman if I was going to get the work done today. I informed him no I have other companies coming out to give free estimates to see which company I will be using. At this time I was informed I owe a $69 dolla... read more

Shannon B 

on BBB

3 years ago

I am writing this review to warn others on the deceptive and highly illegal practices that Roto Rooter is engaging in. I own a preschool and needed repairs to our septic tank pumps. We called Roto Rooter to fix it. The rep did NOT fill out the costs/pricing on the invoice when he asked my husband to sign it. He told my husband that he had to sign in order for them to do the work and would add in what it cost later. The rep told my husband that it would add up to about $8,000 and he told the same thing to my Director. He didn... read more

George I 

on BBB

3 years ago

They responded to a clogged septic line. They unclogged the line (double charged), and the tech notified the remediation unit. They sent a representative out that urged me to call off the company I had already contacted, that they could do it that day. Under duress with sewage backed up in the house, I agreed. He surveyed the site and mobilized a crew that came out that afternoon. Turns out they turned in an estimate/invoice to the homeowners that was erroneous. Square footage was off by about 100%. Charged for work they did... read more