Roto-Rooter Plumbing & Water Cleanup

Brad K 

on BBB

2 years ago

They charged my elderly parents 4 days work/rental but only worked 2. They won't even fix the bill after they admitted fault. I have to battle the bill through insurance only. They tried to strongarm my 91 y/o for $50K for what should have been $2-3K. Then even told him to just borrow the money when he stated he didn't have it. 

Isidro B 

on BBB

2 years ago

Call Roto Rooter for a busted pipes that had frozen. Say and schedule a plumber for the next day. mitigation group came out the same day. Set up 15 blowers and 2 dehumidifiers the same day. Plumber never showed. I call company constantly mail box full. Company lied and said they tried but could not reach me. I show no record of them calling me on my phone. Call another company got plumber within an hour on Xmas day. 

Daniel S. 

on BBB

2 years ago

Spent $2200 on a new hot water heater that was installed. 7 days later we still do not have working hot water heater. 3 technicians have come out, none of them had any idea of any backstory or reviewed the ticket at all. Starting over from ground zero every time someone new showed up. When I called in all they did was argue with me about how many technicians had showed up. They stated they only showed one visit. Can tell there is zero internal communication in this organization. I Am constantly having to call in to make sure... read more

AJ 

on BBB

2 years ago

Contacted Roto-Rooter about a water leak coming from the ceiling close to a fire sprinkler. After having a fire sprinkler repair company, open up the ceiling to find the source, they determined that the leak was not from their sprinkler system but a domestic water line. I proceed to contact different agencies for repairs, it was over the weekend (Sat.) and most would return contact on the next business day (Mon.). I scheduled for Roto-Rooter to come to the propery on Sunday. The agent performed the work without an estimate n... read more

Yechezkel U 

on BBB

2 years ago

Disaster of a company. Called for an emergency and keep pushing me off and promising me that they will update me. Every time I call back because they don't keep their word and they have another excuse every time. Zero customer service. 

Troy J. 

on BBB

2 years ago

Had the main drain in our basement backup in the evening of thanksgiving eve. With limited options since it’s after hours and also because we are hosting thanksgiving, we go with roto rooter since they could arrive the fastest. The technician came out to snake the main drain. Next thing I know another guy shows up and gives me an estimate of $1200 to clean up the area where the drain backed up. He then tells me that I could clean it myself with ****** and water. What kind of ****** do they use for $1200. Another gentleman sh... read more

Kholoud W 

on BBB

2 years ago

We had water backing up and coming out of our basement kitchenette drain in the floor, they came out charged 7,800 dollars to excavate and fix the line in the floor by the drain that they said was damaged and causing our current problem. I said the amount was high but they kept saying they are a big company that guarantees it’s work and this is the problem They did mention that a small section of the line from the house to the street also had some bellying or settling and would need replacement “maybe in 5 years or later “ .... read more

Kemal C 

on BBB

2 years ago

I stopped the payment on the check! They sent a technician over who charged me over $300 to snake the main sewer line and for a camera inspection. The technician did not have a camera, and he only partially cleared the main; claiming that his cable hit something and he didn't want to risk snapping it in the sewer main. Technician said he scheduled a camera technician for the following morning and he advised me not to put anything down the drain. Well, for over a week I called for a camera technician that I "paid for" who nev... read more

Danny P 

on BBB

2 years ago

The main issue I have is that they put my family's life at risk with their negligence. I had a main line sewage repair on 11/28/22 - that seemed to go well, although the guy was over 4 hours late with no call or explanation. On 11/30/22, the water restoration team finally came to my house to clean up sewage that had backed up into my crawlspace. Again - they were very late. I don't even know what time they started because I couldn't meet them since I had to leave for work. I never did get any call to say they had started or ... read more