Roto-Rooter Plumbing & Water Cleanup

JANICE W 

on BBB

2 years ago

I have rental property that had a very slow draining sink. Roto-Rooter employee fixed the problem quickly and showed them how to prevent it from happening again. Prompt, courteous and professional.Many thanks. Very satisfied with the service! 

Kaitlin T 

on BBB

2 years ago

Livermore, CA location. On December 3rd I plugged a sink to fill and forgot about it, causing water to overflow into our laundry room and then through the ceiling. I called Roto Rooter and they had someone come out to assess the damage; he said it was "so bad" they would have to cut the ceiling and walls out and extract the water, and they needed to start IMMEDIATELY. The 4th they had the landlord sign paperwork and left (even though he had told us the day prior that we couldn't wait). Came back the 5th, set up a few machine... read more

Jill D 

on BBB

2 years ago

George was the service technician who came out to unplug a stopped-up sewer drain coming from the house. He worked diligently to open the line when he arrived around 7 pm and finished up around 8:30 pm. He was one of the most knowledgeable and professional technicians I have ever encountered. 

A. L. 

on BBB

2 years ago

DONT EVEN THINK ABOUT IT! THEY WILL MAKE YOU THINK THEY CARE BUT THEY JUST WANTE YOUR MONEY! 'RE ATTACHED' PLUMBING IN MY HOME NEVER EVEN TESTED IT OUT BEFORE WRITING OFF JOB, ISSUE WAS NEVER RESOLVED OR FIXED, I HAVE PICTURES OF THE CRAPPY REPAIRS & THEY SHOULD BE ASHAMED OF THEMSELVES FOR THE CRAPPY WORK THEY PROVIDED! ALSO PAID FOR VAPOR BARRIER THAT WAS NOT INSTALLED THRU ENTIRE CRAWL SPACE EVEN THOUGH I PAID FOR IT! 

Grace W 

on BBB

2 years ago

Excellent work! Came within 2 hours of submitting their easy online form at ***************The plumber Joe took the time to explain his approach to fixing our water heater after listening to our issue. We tried fixing the issue ourselves, but quickly realized that we needed a pro to complete the job. I would recommend Roto-Rooter to anyone needing a plumbing issue resolved. 

Gladys S 

on BBB

2 years ago

This incident occurred 12/12/22. It was a scam for work done and not approved to descale the pipes and sewer. The worker(s) coerced the tenant to proceed with the work without the approval of the owner. The tenants were coerced to pay up to 800 dollars and then billed close to 8,000 dollars. The workers suggested to tenants to take out a loan to pay. The owner once saw the invoice didn't apply. The invoice indicated that a loan was approved when no application was submitted by the owner. A complaint was filed with the ***Att... read more

Marcus K 

on BBB

2 years ago

Called Roto Rooter to look at a sump problem. They said they would be there between 8am-10am. No one ever showed. They called back every few hours stating that they are behind and will send someone soon. 7pm that night got a call stating they will not be out today and was wondering if 8am-10am the next morning was ok!! Hell no I already lost over $200 in a wasted vacation day waiting on these morons who never showed. The way I see it they owe me!! 

Andrea K 

on BBB

2 years ago

A pipe in our house broke that was connected to a sum pump and needed to be replaced with a new one. I called the Roto Rooter office in Westchester County. The technician who came told me the repair would cost $1,200.00 without parts, just labor and it would take 3 hours ($400.00 per hour!) When I declined his offer he told me that we could make an arrangement "among business people" and could keep it confidential he would then repair it for $600.00. Until today I thought that Roto Rooter is a trustworthy company but this ex... read more

Mary B 

on BBB

2 years ago

The tech showed up. He explained what he would need to do. When he was explaining it sound like it was going to be a difficult job.I was surprised with the cost of parts and the flat fee of $3500 for labor. If I would have know that the job would take less than 6 hours (the actual work took 2.5 hours)and then i was charged for the tech to drive to the store to buy the parts/supplies. I should have called around or read reviews from other Roto-rootor customers that they overcharg for their service. I paid roughly $600 per hou... read more