Roto-Rooter Plumbing & Water Cleanup

Kate P. 

on BBB

3 years ago

I’m too smart to have been so stupid and let rotor rooter snake my kitchen sink for $645.. I paused and thought that’s a lot … but in the interest of time processed thinking it has to be what plumbers charge.. I’ve heard rotor rooters name growing up the only thing that is going to go down the drain is your money . DO NOT USE THEM !! No customer service , shady pricing slipped a bottle of their cleaner for $77 dollars without asking .. said the bottle was included when I questioned the tech.. nope it was added in the bill 

Francis J 

on BBB

3 years ago

I had a leak from my home and I hired this company to send a Plumber out to see the problem and man lets just the experience was terrible. First the plumber was digging around our area to find out where the leak is and he just somehow couldn't find it. The person spent 3 hours and then had the audacity to charge me $450.00 just for the job. They didn't find the source of the leak and as a result our water still wasn't working. We gotten into a full blown argument and the plumber just left leaving the job half way done. I am ... read more

Jon C 

on BBB

3 years ago

Unacceptable business practices with significant deficiencies in their quoting, contracting, and execution process. I engaged them for an estimate on work to fix an issue with my sewer line. A salesman came out and assessed the problem then provided me with an estimate for the work. I agreed to the price and signed the contract to pay 50% upfront (which was required to schedule the job). I signed up for their partnered financing which resulted in a hit on my credit and me opening a Roto Rooter specific cc with the bank they ... read more

Laura P 

on BBB

3 years ago

This company should be sued by a class action suit.They take advantage of homeowners in an untenable position when their main line sewer fails.Their work IS NOT GUARANTEED. Their prices are exorbitant, as compared to a regular plumber, and their employees must be under the gun to acquire contracts.When I refused to pay my **** due to excess charges, and a repeat of the problem one year later, I was threatened on the phone and was told someone would come to my house to pick up the payment.Stay away. 

R. M. 

on BBB

3 years ago

Rip-Off I was taken advantage of and overly charged.I had purchased my first home on July 15th 2021. around the third week of September I had reached out to Roto Rooter regarding a plumbing problem in my basement where the sewage was backing up. They sent out a guy who couldn't find the clean out drain in the yard he was going back and forth and checking the front for the drain so he proceeded to snake the hole that was in the basement and cleared the stoppage. I was that there was a broken pipe in the yard area and the cost... read more

Stephan F 

on BBB

3 years ago

Terrible business. Price gouging the insurance and now we are on the hook. What a scam company! 

Kevin F 

on BBB

3 years ago

Please read through to the end to see why my experience was overall negative, and why I'd recommend a different plumbing company Pros:- Plumber came out quickly, within 20 minutes of calling roto-rooter.- My problem was solved within 10 minutes.- They were available in the early evening.Cons: - had to stand and wait ~12 minutes on the side of the highway to wait for the van to then guide them to my exact location, despite giving them the address.- upcharge for calling them on the weekend - they didnt even mention the price u... read more

Greg M 

on BBB

3 years ago

Please consult local plumbers before calling Roto-Rooter for any plumbing issues. When I inquired over the phone for a shower drain leak fix, the person I was speaking too would not tell me how much the rates were. I was, however, told that they charged a 75 dollar trip fee just to look at, but it would be applied toward the final ****. I had the drain replaced a few years ago and it cost me a few hundred dollars, but the sealing has gone bad, so I figured that would be fine. When the tech got to the house, he quoted me $220... read more

Jesse J 

on BBB

3 years ago

This company is the ABSOLUTE WORST. My toilet was backed up, $634.00 ****, which hasnt been resolved. Had to get tech come over remove my toilet and snake the toilet. Tells me cuz my home is older that I have cast iron and pvc pipes and thats reason I had stoppage issue. Tech did not replace wax ring and did not tighten up bolts. Toilet leaking now. Called 2nd tech. He replace wax ring but yet did not tighten up bolt so still leak. Called roto rooter a 3rd time as toilet is still backed up again and wants me to pay again. AB... read more