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Rothman Institute
- Orthopedists
- Philadelphia, PA
About this business
Location details
925 Chestnut St, 925 Chestnut Street, 5th Floor, Philadelphia, PA, 19107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ruined my ankle...ankle replacement became infected....ended with a fixated ankle....minimal movement and chronic pain. Doctor suggested after numerous surgeries that amputation was an idea to releave the pain....Really..not kidding
Business response:
We sincerely apologize for the experience you had. Please contact us directly at **************************************** so that we can gather more information and discuss this with you. Thank you.
Ruined my ankle...ankle replacement became infected....ended with a fixated ankle....minimal movement and chronic pain. Doctor suggested after numerous surgeries that amputation was an idea to releave the pain....Really..not kidding
Business response:
We sincerely apologize for the experience you had. Please contact us directly at **************************************** so that we can gather more information and discuss this with you. Thank you.
Worst business I ever dealt with!!My information was used for someone else and I can't speak to anyone. Appointment reminder at 530 on Friday giving a number to call only to find out they closed at 5.On hold 2 hrs and decided to do the call back option. Got a call back with silence for 3 minutes. Back to the beginning calling again. So far another 45 minutes on hold.I'm so frustrated that someone else is using my information and Rothman has been no help.
Business response:
We sincerely apologize for your frustration. We have notified our ********************* to look into this and address immediately, and have asked someone to give you a call.
Worst business I ever dealt with!!My information was used for someone else and I can't speak to anyone. Appointment reminder at 530 on Friday giving a number to call only to find out they closed at 5.On hold 2 hrs and decided to do the call back option. Got a call back with silence for 3 minutes. Back to the beginning calling again. So far another 45 minutes on hold.I'm so frustrated that someone else is using my information and Rothman has been no help.
Business response:
We sincerely apologize for your frustration. We have notified our ********************* to look into this and address immediately, and have asked someone to give you a call.
I was on hold for ************************************ TERRIBLE SERVICE!
Business response:
We are disappointed to hear that this happened! We are escalating your concerns to the appropriate management to investigate how this happened. Thank you for bringing it to our attention.
I was on hold for ************************************ TERRIBLE SERVICE!
Business response:
We are disappointed to hear that this happened! We are escalating your concerns to the appropriate management to investigate how this happened. Thank you for bringing it to our attention.
I called to make an appointment on April 1st 2024 at 8am and today is April 4rh 2024 and no call back. I have called many times back to back to see if anyone would pick up and no such thing. Poor poor customer service in trying to get an appointment, long the less of someone picking up the phone or returning a phone call when message is left.
Business response:
We are terribly sorry to learn about your experience and sincerely apologize. Upon further investigation, it looks like the PT staff received only one voicemail message from you on 4/1, which they returned the call the same day and left a message. We apologize if you did not get the message. We have reported your concerns to senior management to address, and our team will reach out to you to schedule an appointment.
I called to make an appointment on April 1st 2024 at 8am and today is April 4rh 2024 and no call back. I have called many times back to back to see if anyone would pick up and no such thing. Poor poor customer service in trying to get an appointment, long the less of someone picking up the phone or returning a phone call when message is left.
Business response:
We are terribly sorry to learn about your experience and sincerely apologize. Upon further investigation, it looks like the PT staff received only one voicemail message from you on 4/1, which they returned the call the same day and left a message. We apologize if you did not get the message. We have reported your concerns to senior management to address, and our team will reach out to you to schedule an appointment.
DR. PEDOWITZ HAS THE MOST AMAZING BEDSIDE MANNERS AND PROFESSIONALISM. I MET HIM BACK IN 2022 WHEN HE DID MY DAUGHTER'S BUNION SURGERY AND TODAY FEBRUARY 2ND 2024 HE DID MINE. I HIGHLY RECOMMENDED DR. PEDOWITZ AND ROTHMAN ORTHOPEDICS FOR THEIR PROFESSIONALISM AND CARE.
Business response:
Thank you so much for taking the time to share your positive experience. We are so grateful!
Frequently asked questions about Rothman Institute
How is Rothman Institute rated?
Rothman Institute has a 4.5 star rating with 1,662 reviews.
When is Rothman Institute open?
Rothman Institute is open now. It will close at 4:30 p.m.
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