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Rothman Institute
- Orthopedists
- Philadelphia, PA
About this business
The Rothman Institute physicians focus their skills solely on their specialty areas. Each specialist treats thousands of patients each year, integrating the latest orthopaedic treatment interventions and medical advancements. Our specialists are experts in their fields, leaders in clinical research, and innovators of advanced modalities. The Rothman Institute is proud to offer a full spectrum of care for all types of orthopaedic conditions. Learn more about these, and all, of our specialty areas when you visit our website. H... read more
Location details
925 Chestnut St, 925 Chestnut Street, 5th Floor, Philadelphia, PA, 19107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
(ROTHMAN-*************************************************)Physician Assistant ************ told my 75yr old father "she will only address one body part per visit". My father came in to address swelling in both knees, ************ stated "she can only assess one body part a visit,he'd have to return to have the other knee assessed".My father is in excruciating pain, due to arthritis and minimal cartilage of the knees.He was prescribed an oral steroid and advised to follow-up with his primary orthopedic doctor.****** to hear ... read more
Business response:
We sincerely apologize for the experience your father had. Please contact us directly at **************************************** so that we can gather more information and look into your concerns. Thank you!
I'm receiving letters from unclaimed property rothman ortho out of ********** 2 letters came claiming unclaimed $. In the amounts of $30.00 and $40.00.Copays that should've been returned to me on debt card in 2020. Still waiting!!!4 years later, theft by deception, calling Mty attorney these are crimes, committed I'm 2020, I should be able to file my malpractice suit now that they've opened door by informing me of there crime, waited to long to file lawsuit in 2021. I know live with a ***** cyst behind my tkr because the dr ... read more
Business response:
We sincerely apologize for the experience you had. Please contact us directly at***************************************, so that we can gather more information and look into your concerns. Thank you!
*************/******* location Absolutely horrible post surgery care! Basically once they perform the surgery, its impossible to get consistent care/attention from them. They requested that the Patient be seen within two weeks. The one time I was able to call and actually speak to a person. Their next appointment wasnt until almost a month after the surgery. They also took 2 days to respond to/stop by and look at the incision while patient was still in the hospital. Even with the infectious dr, the hospital dr, charge nurse ... read more
Business response:
We sincerely apologize for the experience you had. Please contact us directly at***************************************, so that we can gather more information and discuss this with you. Thank you.
Ruined my ankle...ankle replacement became infected....ended with a fixated ankle....minimal movement and chronic pain. Doctor suggested after numerous surgeries that amputation was an idea to releave the pain....Really..not kidding
Business response:
We sincerely apologize for the experience you had. Please contact us directly at **************************************** so that we can gather more information and discuss this with you. Thank you.
Worst business I ever dealt with!!My information was used for someone else and I can't speak to anyone. Appointment reminder at 530 on Friday giving a number to call only to find out they closed at 5.On hold 2 hrs and decided to do the call back option. Got a call back with silence for 3 minutes. Back to the beginning calling again. So far another 45 minutes on hold.I'm so frustrated that someone else is using my information and Rothman has been no help.
Business response:
We sincerely apologize for your frustration. We have notified our ********************* to look into this and address immediately, and have asked someone to give you a call.
I was on hold for ************************************ TERRIBLE SERVICE!
Business response:
We are disappointed to hear that this happened! We are escalating your concerns to the appropriate management to investigate how this happened. Thank you for bringing it to our attention.
I called to make an appointment on April 1st 2024 at 8am and today is April 4rh 2024 and no call back. I have called many times back to back to see if anyone would pick up and no such thing. Poor poor customer service in trying to get an appointment, long the less of someone picking up the phone or returning a phone call when message is left.
Business response:
We are terribly sorry to learn about your experience and sincerely apologize. Upon further investigation, it looks like the PT staff received only one voicemail message from you on 4/1, which they returned the call the same day and left a message. We apologize if you did not get the message. We have reported your concerns to senior management to address, and our team will reach out to you to schedule an appointment.
DR. PEDOWITZ HAS THE MOST AMAZING BEDSIDE MANNERS AND PROFESSIONALISM. I MET HIM BACK IN 2022 WHEN HE DID MY DAUGHTER'S BUNION SURGERY AND TODAY FEBRUARY 2ND 2024 HE DID MINE. I HIGHLY RECOMMENDED DR. PEDOWITZ AND ROTHMAN ORTHOPEDICS FOR THEIR PROFESSIONALISM AND CARE.
Business response:
Thank you so much for taking the time to share your positive experience. We are so grateful!
I was operated on by Dr. Matthew Pepe. I had blisters on my leg, I asked how'd this happen. He shrugged his shoulders and said I don't know. I had a municus surgery. I say at home for 9 days. Unaware that I needed to be in Physical therapy. Then tried to go back to right his wrong. ( Like being at a restaurant sending food back, not a good idea ). Now I have a permanent bend which is painful. This Dr is a HACK DONT ALLOW HIM TO DO SURGERY
Business response:
Our team was in contact with you when you originally submitted a concern. Please contact us directly if you'd like to discuss further.
Frequently asked questions about Rothman Institute
How is Rothman Institute rated?
Rothman Institute has a 4.6 star rating with 1,484 reviews.
When is Rothman Institute open?
Rothman Institute is closed now. It will open tomorrow at 8:00 a.m.
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