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Rothman Institute
- Orthopedists
- Philadelphia, PA
About this business
The Rothman Institute physicians focus their skills solely on their specialty areas. Each specialist treats thousands of patients each year, integrating the latest orthopaedic treatment interventions and medical advancements. Our specialists are experts in their fields, leaders in clinical research, and innovators of advanced modalities. The Rothman Institute is proud to offer a full spectrum of care for all types of orthopaedic conditions. Learn more about these, and all, of our specialty areas when you visit our website. H... read more
Location details
925 Chestnut St, 925 Chestnut Street, 5th Floor, Philadelphia, PA, 19107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
THE WORST!!!! secretaries can't make or confirm appointments accurately. Drs don't return calls. Don't even think of getting a prescription over the phone, you must be drug seeking, or go to urgent care, or make another appointment. I went to Rothman because the name is well known, what a huge mistake.
Business response:
Dear Ms. S*******, We're disappointed to learn that you were not pleased with your experience. If interested, in discussing further, please contact us at ************************. We certainly value you as our patient and appreciate your feedback. Sincerely, Rothman Orthopaedics
I meet another person that was ripped off by the rothman institution. He went in for a 10 minute consultation and was charged for an hour. He is a doctor and knows the codes. I got charged $1200+ for 1 x-ray and a 7 minute consultation. THIS INSTITUTE IS A COMPLETE RIP OFF. I truly believe they are trying to make up for lost revenue in 2020. If you want to throw your money in the trash then make an appointment
Business response:
Dear Ms. R*********, We understand that our management team has been in direct contact with you to address your concerns. Sincerely, Rothman Orthopaedics
For starters, arrived to my appointment on time today. Got called up to the desk to be told that the referral that i had could not be from the doctor at Jefferson urgent care but instead had to be from my primary. After getting the referral from my primary physician, i was then turned away from my appointment because of it being passed the the appointment time at this point??? How ridiculous to make someone jump through all of these hoops just to be turned away and to attempt to reschedule from weeks out! I was under the imp... read more
Business response:
Dear Mr. H*****, We sincerely apologize for the inconvenience. Unfortunately, the insurance carrier dictates that referrals must come from the patient's primary care physician, otherwise, they will not cover your visit. This should have been explained to you. It should also be written on the back of your insurance card. Please contact us directly at reviews@rothmanortho.com so we can assist with getting you in to see someone ASAP! Sincerely, Rothman Orthopaedics
This is the worst treatment I’ve ever received. John S**** and his staff are a joke. I was seen by them, which is an overstatement, because they might as well have been blind. From the moment I stepped into their care I felt uneasy about the treatment I was receiving. It was cold, uneducated, left me with more questions than I came in with. I tore my ACL and meniscus and no one seemed to know how to care for it before surgery. I completely abandoned ship and had to go to NYC for treatment. Seriously, I wouldn’t recommend thi... read more
Business response:
Dear Max, We're disappointed to learn that you weren't satisfied with your experience. If interested in discussing further, please contact us at reviews@rothmanortho.com so we can collect more information and look into this further. Sincerely, Rothman Orthopaedics
Possible billing irregularity always in their favor I went to Rothman in February or March 2019 I paid approximately $700 $700! out of pocket For a prosthetic ankle support heel support. My insurance paid a couple hundred also. A couple days ago I got a bill for 47.51 from date of service March 2019. I explained I believe I paid in full and this was along time ago. I also remembered the similar situation in 2020 where they I also got a bill this bill at least I believe it was his bill. I called all week multiple times to try... read more
Business response:
Dear Ben, We apologize for your frustration but your language is offensive and unnecessary. We have reported your concerns to our senior leadership team and they are looking into this. Someone will reach out to you. Sincerely, Rothman Orthopaedics
The Rothman Institute is a factory. The doctors don’t actually perform any real physical exam or use any diagnostic tools except for X-rays even if YOU provide MRIs or CT scans. What?! They just don’t care nor do they spend any real time asking and answering questions or listening to you as a patient that knows your own body. They really just don’t care. They want to get you in, signed up for treatment or surgery and out. Next! They’re the type of Orthopedists that give this specialty the “hack” reputation. Some have major a... read more
Business response:
Dear Betty, Please contact us directly at lauren.deritis@rothmanortho.com so we can collect more information regarding your experience. We care a great deal for each and every patient and take feedback such as this very seriously. We look forward to hearing from you so we can look into your concerns further.
Went to Rothman M****** .Was told I needed Sholder Replacement . Doctor very good and informative . Dr. told me easy operation he did Thousands . In and out the same day . I was excited to end the non stop pain . All good till I met the schedule person . Now she tells me if done as out patient Medicare will not pay for appliance ( I also have BC&BS as secondary) ! For full coverage must go to a Hospital in Bensalem PA. I was very disapointed and left . With the Virus not happy about staying in a hospital till I found out mys... read more
Business response:
Dear Mr. Mauro, We are disappointed to learn about your experience and would love to connect so we can gather more information and get you the answers you need. Please contact us directly at lauren.deritis@rothmanortho.com. We sincerely apologize for your frustration and hope to be able to resolve your concerns and restore your trust in our practice. Sincerely, Rothman Orthopaedics
At the end of 2019 I went to Rothman Institute for extreme pain in my right hand & wrist. Saw Dr. Paul S********* who said it was a cyst on wrist & pinched nerve in the elbow. Gave me a steroid shot & told me to come back in 4 weeks. Steroid relieved pain for 1 day. Returned month later, was given another shot & told to return in 6 weeks. Unable to stand the pain for that long I called in February to schedule the surgery that he had said would get rid of the pain - release pinched nerve in right elbow even though the elbow d... read more
Business response:
Dear Linda, Thank you for your feedback. We're disappointed to learn about your experience. Please know that Dr. Steinfield is no longer with our group. I'd be more than happy to arrange for you to see another physician. Also, I completely agree that it is in poor taste to ask for a donation especially after the experience you had. That request is actually generated from Jefferson Hospital and not Rothman, but we are looking into this. If you'd like to discuss further, or if I can do anything to assist with your next steps, ... read more
Place is the worst. Treat patients like cattle and employees even worse. They don’t even have any more masks or alcohol wipes for employees. Said they met their supply quota for the year. Shuffle employees around unfairly. Often work with no break or lunch. Terrible place. Terrible managers, especially at Marlton Nj location
Frequently asked questions about Rothman Institute
How is Rothman Institute rated?
Rothman Institute has a 4.5 star rating with 1,576 reviews.
When is Rothman Institute open?
Rothman Institute is closed now. It will open tomorrow at 8:00 a.m.
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