Rothman Institute

Kathleen C 

on BBB

a year ago

Rothman's billing department is a mis-managed mess. They sent me to collections without ever sending me a bill. Now months later, after I paid off my balance, I get another collections notice. My surgeon and treatment was great but their billing is a disaster. 

Alan B. 

on BBB

a year ago

I arrived at 8:15 for my 8:30 appointment for my shoulder at Rothman on Old Lancaster Road in Bryn Mawr. I did not have my wallet and told the woman at the front desk that I would pay a soon as I returned home. She told me that I could not see the doctor until I paid my $40.00 co pay and that I owed $188.00 from April 2023. When I asked what invoicel she was speaking of she said she didn't know and that I would have to contact billing. When I finally got a hold of billing Sabrina told me that she didn't know either but would... read more

Christine B 

on BBB

a year ago

Waited over an hour for doc to see me. Terrible service - no one apologized. 

Bryce Q 

on BBB

a year ago

I had an appointment at Rothman on June 30, 2023. At that appointment I scheduled a total knee replacement surgery for November 13, 2023. For over 4 months I have been making arrangements and plans around having my surgery on that date. Here it is the last business day before I am to go in to surgery this coming Monday and I find out for the first time that you all rescheduled my surgery for two weeks later WITHOUT EVER TELLING ME ABOUT THE CHANGE. I had my physical, EKG and blood work done on October 18th so they would all ... read more

Karianne W. 

on BBB

a year ago

We've been going to Rothman for years but they are going downhill fast. They have turned into a factory. (1) Had 2 appointments recently, took a long time to get called back and then waited almost an HOUR for the doctor to come into the exam room both times. I stepped out of the exam room to see if they forgot about us and everyone looked at me like I was rude and impatient for asking. You get a meek apology when the doctor comes in and then he just continues with the appointment while you are sitting there furious at how mu... read more

RICKY R 

on BBB

a year ago

DR.SELENE P***** HAS THE MOST AMAZING BED SIDE MANNERS AND PROFESSIONALISM. I WAS A ELITE RUNNER 3RD PLACE ON MY AGE GROUP IN NEW JERSEY STATE, IN SEPTEMBER 2022. I EXPERIENCED AN INCREDIBLE SHARP PAIN UNDER MY LEFT FOOT WHILE GETTING UP FROM MY CHAIR AT WORK IN NEW YORK CITY AFTER 2 VISITS TO MY FORMER SPORT ORTHOPEDIC HE DIAGNOSED ME WITH AVASCULAR NECROSIS OF MY LEFT TALUS BONE. MY ORTHOPEDIC DOCTOR STATED THAT I WOULD EVENTUALLY LOOSE MY FOOT. THEN I PROCEEDED TO GET SEVERAL OTHER OPINIONS (4) TO BE EXACT FROM NYU-LANGON... read more

Peter W 

on BBB

a year ago

I would highly recommend Dr. Samir S****. He is an excellent surgeon with a wonderful bedside manner. He is easy to talk to. He really cares about his patients. I had a broken finger I didn’t even need to take pain medication. I had an excellent experience. Peter W***** 

Randy J H 

on BBB

a year ago

I was scheduled for Trigger Finger surgery today with Dr Kistler. After numbing my hand, I was told he would see me in 25 to 30 minutes. In the mean time, the nurse had me change into a gown, etc. She then took my glucose reading and said it was high. I have high sugar, but this has never been an issue with me as far as getting anything done, I've had diabetes for a long time and it doesn't really effect me as it does other people. That being said, the nurse left the room and was gone for a considerable amount of time. I kne... read more

Abby S 

on BBB

a year ago

If you have over an hour to wait for an appointment, it may be fine. I didn’t so I wouldn’t know the quality of Dr. Reeves at Lake Nona location. It’s ridiculous to not even give patients an idea as to how long they would have to wait for a scheduled appointment.