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Romano Ford
- Car Dealers
- Fayetteville, NY
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs!
Location details
5431 North Burdick Street, Fayetteville, NY, 13066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have never dealt with a more incompetent or unprofessional group of people than those working at Romano Ford. Discouraged me from ever buying a vehicle from them again
I bought a 2020 explorer 6 months ago. It is not shifting right and cannot be driven. When I called service, the best they could offer was an appointment in 3 weeks. When I persisted, they said I could bring it over, but no guarantees it would get looked at in a timely fashion because “it would just be added to a list”. Apparently they have no loaners to offer either. Extremely poor customer service in my opinion. This is a brand new car! It’s pretty sad that another Ford dealer that didn’t even sell me the car could get me ... read more
RecommendedBought a 2020 Escape SE from Bob Klix. Great Deal and great vehicle. Don’t wait and miss all the specials. We also love the Gas mileage savings over our Ford Flex and still have plenty of interior room.
Business response:
David, Thank you for the recommendation! We are so happy Bob was able to assist you with the 2020 Escape SE. Congratulations on your new vehicle and thank you again for taking the time to recommend us!
Took my vehicle in for a simple oil change at 15,000 miles. They tried to up sell me over the phone. I said no just do the oil change. Two hours later when I went to pick my vehicle up, they said the paperwork wasn’t done because the service guy went to lunch. Not acceptable and I will not be back for service or to buy another vehicle!
Business response:
Dawn, Thank you so much for taking the time to bring this to our attention. Customer satisfaction is our top priority here at our dealership and we truly appreciate your feedback. Please contact me directly at (315) 637-4491, so we can discuss your situation and hopefully restore your faith in our dealership. Nicholas Crisafi Service Director
excellent service. Great salesman. Dan was there for every question. Thanks a lot!!
Highly recommend salesman Marc Mangovski !! Just bought our second car from him. Exceptional service !
The people are very friendly. They go above and beyond to make sure you get what you want and need!
The customer service is far above what I expected. Everyone is so friendly and makes you feel very comfortable. They answered every one of my questions and addressed every concern. Anthony and Mike went above and beyond with us today as we picked up our new vehicles. our salesman Marc was out sick for a second day but they took care of us as if they sold us these vehicles. We so appreciate the time you spent with us today and Marc on Saturday. I do believe you have two new customers for a very, very long time. Thank you agai... read more
Made reservation for my 05 mustang, a month in advance for a airbag recall. There was no one else on the schedule at that time. I told the lady I will be waiting for it when I come in. The car has 10k on it and I do not leave it in anyones hands. Next thing I would no is it would be rippled with door jambs. I was informed as I arrived today that they would call me when it was done. Like, leave it and we will call you at 3 PM. Not happening.
Frequently asked questions about Romano Ford
How is Romano Ford rated?
Romano Ford has a 4.4 star rating with 860 reviews.
When is Romano Ford open?
Romano Ford is closed now. It will open tomorrow at 8:30 a.m.
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