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Romano Ford
- Car Dealers
- Fayetteville, NY
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs!
Location details
5431 North Burdick Street, Fayetteville, NY, 13066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
They respond quickly
the sales person was great. we bought the Blue Big Bend
Business response:
Daniel, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Very responsive
Business response:
Thank you Robert for you high star review!
I have never dealt with a more incompetent or unprofessional group of people than those working at Romano Ford. Discouraged me from ever buying a vehicle from them again
I bought a 2020 explorer 6 months ago. It is not shifting right and cannot be driven. When I called service, the best they could offer was an appointment in 3 weeks. When I persisted, they said I could bring it over, but no guarantees it would get looked at in a timely fashion because “it would just be added to a list”. Apparently they have no loaners to offer either. Extremely poor customer service in my opinion. This is a brand new car! It’s pretty sad that another Ford dealer that didn’t even sell me the car could get me ... read more
RecommendedBought a 2020 Escape SE from Bob Klix. Great Deal and great vehicle. Don’t wait and miss all the specials. We also love the Gas mileage savings over our Ford Flex and still have plenty of interior room.
Business response:
David, Thank you for the recommendation! We are so happy Bob was able to assist you with the 2020 Escape SE. Congratulations on your new vehicle and thank you again for taking the time to recommend us!
Took my vehicle in for a simple oil change at 15,000 miles. They tried to up sell me over the phone. I said no just do the oil change. Two hours later when I went to pick my vehicle up, they said the paperwork wasn’t done because the service guy went to lunch. Not acceptable and I will not be back for service or to buy another vehicle!
Business response:
Dawn, Thank you so much for taking the time to bring this to our attention. Customer satisfaction is our top priority here at our dealership and we truly appreciate your feedback. Please contact me directly at (315) 637-4491, so we can discuss your situation and hopefully restore your faith in our dealership. Nicholas Crisafi Service Director
excellent service. Great salesman. Dan was there for every question. Thanks a lot!!
Vehicle was listed on Cargurus and their Web site the day I called and it was not available!!!
Frequently asked questions about Romano Ford
How is Romano Ford rated?
Romano Ford has a 4.4 star rating with 851 reviews.
When is Romano Ford open?
Romano Ford is closed now. It will open at 8:30 a.m.
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