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Rk Chevrolet Body Shop
- Car Dealers
- Virginia Beach, VA
About this business
Location details
2651 Virginia Beach Blvd, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Scheduled a recall service for 9 a.m Saturday. The lady on the phone who scheduled me was very nice and told it would take 2.5 hours. The particular recall is a reprogramming which takes 1 hour hooked up to the computer. Didn’t get my vehicle back until almost 5 p.m. everyone was nice and friendly but they need to work on their scheduling and handling walk- ins as obviously I could have dropped the vehicle off at 3 30 instead of 9 a.m.
Business response:
We apologize for the delay during your service visit. We should have clearly communicated with you to ensure we met your expectations. If I can be of any assistance please let me know. Jay Craig, RK Chevrolet Service Manager 757-431-6585.
I have purchased 2 new vehicles from the dealership and traded in one vehicle to them. I was more than happy with the service until the first time I had an issue with one of my new vehicles. I dropped my car off on the Tuesday before the snow and wanted to give them time to diagnose the issue so I said I would leave it with them for a week. The vehicle would only do the issue about every other morning maybe once every three mornings. I thought I was lucky because when I dropp...Continue Reading
Business response:
Dear Kyle K., You are absolutely right, you should be able to count on the dealer for any issue your vehicle has, we failed you. I am sorry for all the inconvenience that we have caused you. I understand that you will be coming in to see our Service Manager, Jay Craig this week. He looks forward to seeing you and I know he will help to get things corrected. He wants to help. Sincerely, Shelly Glazer, Customer Satisfaction Manager, 757-431-6539
They are a joke sold my daughter a car she was from out of state she did not get her tags off her car( the laws here where she is from is different) now has a large amount of fines on her car that she traded in months ago and still getting tickets in the mail
DO NOT BUY FROM THIS DEALER. Worst dealer I have ever dealt with. Didn't even look at the truck we are now stuck with to determine the proper price. Paid about 2x what the truck is worth because of rust, rot, missing parts, etc. We had to take off plastic fender flares to see the rust this place was hiding on the truck. They took 3 weeks to supposedly put catalytic converters on it, which they didn't even do. Now, theywon't drop the price even though we have up to 20 things we found wrong with the vehicle. DO NOT, I repeat D... read more
Called earlier in the week to make an appt for oil change was advised to just bring it in....so here i sit.....been here 2 hours and counting for a 20 minute oil change! Then the rep looks at me when asking about my car and says " i told you it was gonna be a couple hours!" well that was just fabulous for her to be a smart a$$! So customers are NOT allowed to ask about anything aftet patiently waiting 2 hours.....watching others who came in after me leave before me! NICE CUSTOMER SERVICE RK CHEVROLET! AFTER THIS CAR.....neve... read more
Hands down worst service I’ve ever experienced. After 45 mins of waiting to get my truck looked at I couldn’t wait anymore and just left. Not sure what would take so long if they have employees walking around on their cell phones smoking cigarettes.
Frequently asked questions about Rk Chevrolet Body Shop
How is Rk Chevrolet Body Shop rated?
Rk Chevrolet Body Shop has a 4.6 star rating with 554 reviews.
When is Rk Chevrolet Body Shop open?
Rk Chevrolet Body Shop is open now. It will close at 9:00 p.m.
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