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Right Toyota
- Car Dealers
- Scottsdale, AZ
About this business
This business offers new and used cars and service repairs.
Location details
7701 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
I recently purchased a Toyota Camry Hybrid from Right Toyota, and I must say my car buying experience was nothing short of exceptional. From start to finish, the team at Right Toyota went above and beyond to ensure my satisfaction.Under the guidance of Internet Sales Manager ******, I received prompt and attentive assistance. He was knowledgeable, friendly, and made the entire process effortless. Additionally, ***, the finance manager, provided clear explanations, making the paperwork a breeze. His professionalism and transp... read more
Business response:
Sumit, thank you so much for taking the time to share your outstanding car buying experience at Right Toyota. We are thrilled to receive such positive feedback and appreciate your kind words about our team members.We are delighted to hear that your experience with our Internet Sales Manager, ******, was prompt and attentive. We take pride in having knowledgeable and friendly staff who go above and beyond to ensure customer satisfaction. It's wonderful to know that ****** made the entire process effortless for you
**** at Right Toyota is outstanding! This is a time of low inventory for a Toyota Corolla. However, he was able to make several calls, find us a great car, and get this to us in a very expedited manner. He was highly communicative with us throughout the whole process. Great describing different features of different models. We were also able to review and consider other car options. Did not feel rushed or pressured. Highly recommend **** for anyone in search of a car.
From my review on Yelp, A few months back:I brought my car in for servicing as prompted by Right Toyota. But 2 days earlier I came in to buy a car for my Daughter. To make a long story short, the sales manager was very dismissive with me, as he was not happy with the way I was negotiating for a Toyota Supra. He refused to participate in the negotiations, leaving me no other choice but to continue to tell him what I wanted to pay. At my 2nd offer he got up with an aggressive attitude and said we were done and stalked off. Thi... read more
Business response:
Our initial response to the Yelp review is as follows - ****, formal written apologies are only written when there is something to apologize for. We asked to gauge your level of interest before driving a showroom sports car, we felt misled as you offered us $200 per month to buy the vehicle after driving it. The Supra is a specialty vehicle which is very difficult to sell when they have more than 10 miles or so on the odometer. We matched our attitude with yours. We wish you the best with your ************************** - Ri... read more
The sales person and my point of contact, asked me to leave a 5-Star review as way "give [him] leverage to get the markup reduced."We setup up an appointment for 4 PM on Saturday.Thursday before the appointment I sent 1 text asking him to email me the paperwork he was planning on showing me Saturday. No response.Friday I sent another text "Hey *******! Any updates for me?" No response.Saturday I sent another text "Hey ******* - haven't heard back from you in a couple days. What's going on?" No response.A person, who I will a... read more
Business response:
****, we sincerely apologize for the lack of communication, how frustrating. We will use your review and comments to coach and improve communication with customers. Thank you for bringing this issue to our attention, we will do our best to make the best out of an unpleasant situation. ************ - CR Mgr. - Right Toyota
************** is a great service advisor. Friendly, efficient, accurate and always a delight to work with.*************************
Business response:
Cy, thank you very much for being a Right Toyota customer! ***** is one of our very best advisors, he will go the extra mile to ensure his customers receive top notch service.
Severely Disappointed. This dealer lacks communication skills that is so mind boggling I just can understand it. And their name is Right Toyota?It should be Wrong Toyota, seriously.
Business response:
******, we sincerely apologize for the issues you experienced communicating with us. Please let me know if you have questions or need any additional assistance, I would be happy to help.************ - CR Mgr. - Right Toyota / **********************************
**** was a great service representative.Listened to my needs and worked closely to resolve my issues.
Business response:
Les, thank you very much for the kind comments about your experience with ****, we appreciate your business and support.
3/21 - took my 2021 Tundra in at 9:15 am for an oil change and inoperable windshield washer. ***** told me I'd get a call when done and that it should only take an hour or two. Unfortunately, by 5:30 pm I had not received a call, so I called them. I was told my truck was ready and that ******************* is who I should see to pick up by 6pm. Since live roughly 40 minutes away, that left me unable to retrieve my truck until the next morning. The next morning, I go in and stand in front of the service counter where I observe... read more
Business response:
***, we sincerely apologize for all the shortcomings you experienced with our service department. I will pass along your review and comments to the service manager and staff so we can use your example to improve the level of service we provide our customers.
The service took more time than expected, but overall things went smoothly
Business response:
*******, we apologize for the extended wait, thank you for the patience and understanding.
Frequently asked questions about Right Toyota
How is Right Toyota rated?
Right Toyota has a 4.3 star rating with 7,892 reviews.
When is Right Toyota open?
Right Toyota is closed now. It will open tomorrow at 8:00 a.m.
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