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Rich's For the Home - Lynnwood
- Furniture Stores
- Lynnwood, WA
About this business
Create a little slice of paradise inside and outside your home. The finest in fireplaces, patio furniture, spas, and grills since 1979.
Location details
16504 WA-99, Lynnwood, WA, 98037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rich's For The Home - Poor Customer Service Rich's is severely lacking in customer service. The one person who did offer GREAT customer service was the installer, but he is not even a direct employee but contracted to do the installation as an independent contractor by Rich's, so you could use him w/o even dealing w/ Rich's! They do not respond when they say they will on estimates, they do not mail materials when they say they will. They charge for everything extra that they can and even when you pay for 100% labor and mater... read more
poor service Called the service/parts department in Lynnwood and told the guy what I wanted. Said he would call me the next morning with a quote. He got my voicemail. When I returned the call they had no record of it nor did they know who he was. When I rechecked the voicemail to get a name I called back and was on hold FOREVER. I left a voicemail. I gave it 3 hours and called them and the operator person claimed both people in service/parts are "busy with stove season and getting ready for the fairs". Shouldn't a paying cus... read more
Nice wood stoves and inserts I bought a propane fireplace insert at Rich's. I felt it was a high quality product at a very good price as it was a floor sample. The only issue I had with it was that after installation we would smell propane on occasion. We had the installer out several times before he found a leak in one of the pipes he had installed. He repaired the pipe and my house didn't blow up, but it still made me a little uncomfortable. I am not sure that I would buy from them again.
Amazing Showrooms and Service! I never knew that quality patio furniture like the kind you find at Rich's ever existed. Rich's showrooms are incredible and their staff is so professional. Nothing better than having dinner outdoors in the beautiful Northwest on a great looking set of patio furniture
Rich's For The Home I love coming in this place just to look at their beautiful indoor and outdoor appliances. They installed our wonderful gas fireplace and even though it was a very difficult job, it was done in about 3 hours including cleaning our chimney and taking away our old wood burner.
Bought Gas Stove but not all the parts arrived! We paid 100% up front for a gas stove. I suggest you do 50% down and 50% on delivery. Also when installers arrive have them do an inventory and if all the parts aren't there, tell them to come back when they have the parts. If you pay up front and get a partial install, you will have problems getting Rich's attention and a follow up. Multiple phone calls using my time to coordinate Rich's and their Installers poor part management took hours and then you have to take another aft... read more
RecommendedQuality products I love my hot tub. The staff is awesome and very knowledgeable with their products. Chad was my salesperson and he is great I still call him with questions and he's more than happy to help.
Worst customer service I have EVER experienced in my life. Bought a spa about a year and a half ago. Our spa was less than a year and would not stay in correct mode (there are other technical issues as well). Main issue is that it keeps defaulting to economy mode and won’t heat. Service guy had me check the motherboard (over the phone he instructed me) and determined that motherboard failed. It was under warranty and we were told part was ordered and would be 2 weeks before could be fixed. Waited over 2 weeks and no word. Af... read more
Was very pleased with my purchase from Rich’s. They had the best selection of patio furniture and gas grills to choose from. Kim N was very helpful and knowledgeable. Thank you! 🙏🏼
Frequently asked questions about Rich's For the Home - Lynnwood
How is Rich's For the Home - Lynnwood rated?
Rich's For the Home - Lynnwood has a 4.5 star rating with 931 reviews.
When is Rich's For the Home - Lynnwood open?
Rich's For the Home - Lynnwood is open now. It will close at 6:00 p.m.
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