RG&E's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

RG&E

2.0

About this business

Location details

89 East Avenue, Rochester, NY, 14604, United States

Get directions
WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.01,101 reviews
Select a rating
Gwen Carmitchel Zefting's profile image
Gwen Carmitchel Zefting 
7 years ago

Power out yet again. We are 1 pole down from fairport electric service and they have power. How does a little company provide consistent service and a large company have consistently bad service? Maintenance necessary on the lines on county line road in fairport !!!!!!!! 

Victoria Pierleoni's profile image
Victoria Pierleoni 
7 years ago

I just moved into a new apartment and have been trying to transfer the service. Turned our power off instead and said sorry can't be there until Friday. 3 days doesn't work RG&E, we are trying to pay for our power! 

Stacy Beard's profile image
Stacy Beard 
7 years ago

Why are customers that were part of the outage due to the windstorm are still being assessed a full month of customer and delivery charges by RG&E if they were unable to provide us with power for 5 days. A delivery charge is defined as what you pay RG&E to transport energy to your home or business. A customer charge is defined as: includes a portion of the cost of the meter, meter reading (unless you are a customer billed under Service Class 3, 7, 8 or 9 with a demand of 50 kilowatts or more for two consecutive months whose ... read more

Brittany Thomsen's profile image
Brittany Thomsen 
7 years ago

Use your own tree crews to do your normal tree work instead of taking advantage of the one who are from different areas! Showing some compassion to those who have been gone a month from their families would be a big step up. Vultures. 

Andrew Scott's profile image
Andrew Scott 
7 years ago
Kelly Lavin's profile image
Kelly Lavin 
7 years ago

RG&E is reading the meters today?! Are you freaking kidding? Didn't see a single RG&E crew the entire 5 days we were without power and now you want to track snow and muck through my house. I don't think so. 

Andrea Zona's profile image
Andrea Zona 
7 years ago

While my power was back up within 3.5 days and I greatly appreciate the hard work and many hours the linesmen are putting in, a very good friend of mine is the only house on her street still with out power. The electric chord is disconnected from her home. I realize there are alot of homes still without power but when there are several utility trucks sitting in a parking lot for a few hours, it is beyond frustrating. Although she has family support, I am sure you can understand her frustration. I'm wondering how her house "f... read more

Missy Marie's profile image
Missy Marie 
7 years ago

Please come down Rogers Ave in the city of Rochester 10 Rogers Ave has been without power since Wednesday and there are small children there one with a medical problem. Please come turn our power back on. 

Tiffany Marie's profile image
Tiffany Marie 
7 years ago

Frequently asked questions about RG&E

How is RG&E rated?

RG&E has a 2 star rating with 1,101 reviews. 

When is RG&E open?

RG&E is open now. It will close at 5:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com