Residence Inn Hattiesburg

Sarah G. 

on BBB

2 years ago

I had a reservation at the Ritz Maui, which has been closed due to the fires. Although the Ritz Maui confirmed through social media that cancellation fees were waived and to contact Marriott, Marriott has been useless and unable to help with my refund, constantly dodging me. They suck and are useless even in these extreme circumstances with the fire. 

Dorian W 

on BBB

2 years ago

APPALLING CONDUCT. I booked a pre-paid king room with sofa for one night at the Courtyard by Marriott Little Rock West through an online travel site. I arrived at the hotel at approximately 10 pm after a long day on the road to find a crowded lobby and a line at the front desk for check in. The front desk attendant informed me that the hotel was at capacity, that my booked room type was not available and that the only rooms available were double beds. He called over a manager, who said something to him that I didn’t hear. I ... read more

Dorian W 

on BBB

2 years ago

APPALLING CONDUCT. I booked a pre-paid king room with sofa for one night at the Courtyard by Marriott Little Rock West through an online travel site. I arrived at the hotel at approximately 10 pm after a long day on the road to find a crowded lobby and a line at the front desk for check in. The front desk attendant informed me that the hotel was at capacity, that my booked room type was not available and that the only rooms available were double beds. He called over a manager, who said something to him that I didn’t hear. I ... read more

Dorian W 

on BBB

2 years ago

APPALLING CONDUCT. I booked a pre-paid king room with sofa for one night at the Courtyard by Marriott Little Rock West through an online travel site. I arrived at the hotel at approximately 10 pm after a long day on the road to find a crowded lobby and a line at the front desk for check in. The front desk attendant informed me that the hotel was at capacity, that my booked room type was not available and that the only rooms available were double beds. He called over a manager, who said something to him that I didn’t hear. I ... read more

Evangeline W. 

on BBB

2 years ago

I had booked a room in February for August, unfortunately I was unable to attend my concert, I had to sell the tickets, and I forgot to cancel the room. I was charged $500 on my credit card, when I called about it, the representative offered no apologies or sympathy, just well you should have cancelled. I understand it was my responsibility to cancel, but please have your staff go through some training and be upfront about the high charges. 

Carrie J. 

on BBB

2 years ago

I stayed at the Marriott downtown Greensboro We woke up in our room infested with ants everywhere. My daughter was screaming because she had some crawling on her in the bed. I called down to the desk to have someone come take care of the problem to sit there an extra almost 30min to have no one show up. I called a second time and asked if we could at least move to another room on that floor and was put on hold then told there was no other rooms available. Maintenance finally showed up and saw there was an actual infestation ... read more

Carrie J. 

on BBB

2 years ago

I stayed at the Marriott downtown Greensboro We woke up in our room infested with ants everywhere. My daughter was screaming because she had some crawling on her in the bed. I called down to the desk to have someone come take care of the problem to sit there an extra almost 30min to have no one show up. I called a second time and asked if we could at least move to another room on that floor and was put on hold then told there was no other rooms available. Maintenance finally showed up and saw there was an actual infestation ... read more

Carrie J. 

on BBB

2 years ago

I stayed at the Marriott downtown Greensboro We woke up in our room infested with ants everywhere. My daughter was screaming because she had some crawling on her in the bed. I called down to the desk to have someone come take care of the problem to sit there an extra almost 30min to have no one show up. I called a second time and asked if we could at least move to another room on that floor and was put on hold then told there was no other rooms available. Maintenance finally showed up and saw there was an actual infestation ... read more

Evangeline W. 

on BBB

2 years ago

I had booked a room in February for August, unfortunately I was unable to attend my concert, I had to sell the tickets, and I forgot to cancel the room. I was charged $500 on my credit card, when I called about it, the representative offered no apologies or sympathy, just well you should have cancelled. I understand it was my responsibility to cancel, but please have your staff go through some training and be upfront about the high charges.