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Residence Inn Hattiesburg
- Hotels
- Hattiesburg, MS
About this business
Location details
116 Grand Dr, Hattiesburg, MS, 39401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Booked a room at $159.78 Got credit card charge was added 96.40 for different thing. Didn’t know till after my card was charged and no refunds. What rip off. The one extra charge was for cleaning and another was for booking on there web site. Usually it’s less if one used the web. Be live and learn. LOL.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
My $10K Diamond Wedding Ring went missing from my room. After reporting it missing, the General Manager Jahsaun Jones took it upon himself to enter and search my room unlawfully. I returned to my room after being gone all day and found that all of my belongings had been ran through. I only found this out bc I asked Housekeeping for toiletries, seeing how I had to do not disturb on my door my entire stay. She told me her, and the general manager had went through my room the day before. When I spoke with the manager, I asked h... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
My $10K Diamond Wedding Ring went missing from my room. After reporting it missing, the General Manager Jahsaun Jones took it upon himself to enter and search my room unlawfully. I returned to my room after being gone all day and found that all of my belongings had been ran through. I only found this out bc I asked Housekeeping for toiletries, seeing how I had to do not disturb on my door my entire stay. She told me her, and the general manager had went through my room the day before. When I spoke with the manager, I asked h... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
My $10K Diamond Wedding Ring went missing from my room. After reporting it missing, the General Manager Jahsaun Jones took it upon himself to enter and search my room unlawfully. I returned to my room after being gone all day and found that all of my belongings had been ran through. I only found this out bc I asked Housekeeping for toiletries, seeing how I had to do not disturb on my door my entire stay. She told me her, and the general manager had went through my room the day before. When I spoke with the manager, I asked h... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
False accusation!!! Don’t trust them! I checked in at Element Hotel in New York City for only one night hy myself because I had a flight from Newark. I deposited $250 as part of their hotel deposit and the front desk said that it would be refunded in 5-7days after my stay. I contacted the front desk after a week and the front desk told me that it should be in my account. She didn’t mention any notes from my room. When she asked Marie Dessources (Hotel Manager), she claimed that there were missing items from the room. The fac... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
False accusation!!! Don’t trust them! I checked in at Element Hotel in New York City for only one night hy myself because I had a flight from Newark. I deposited $250 as part of their hotel deposit and the front desk said that it would be refunded in 5-7days after my stay. I contacted the front desk after a week and the front desk told me that it should be in my account. She didn’t mention any notes from my room. When she asked Marie Dessources (Hotel Manager), she claimed that there were missing items from the room. The fac... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
False accusation!!! Don’t trust them! I checked in at Element Hotel in New York City for only one night hy myself because I had a flight from Newark. I deposited $250 as part of their hotel deposit and the front desk said that it would be refunded in 5-7days after my stay. I contacted the front desk after a week and the front desk told me that it should be in my account. She didn’t mention any notes from my room. When she asked Marie Dessources (Hotel Manager), she claimed that there were missing items from the room. The fac... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I had a reservation at the Ritz Maui, which has been closed due to the fires. Although the Ritz Maui confirmed through social media that cancellation fees were waived and to contact Marriott, Marriott has been useless and unable to help with my refund, constantly dodging me. They suck and are useless even in these extreme circumstances with the fire.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I had a reservation at the Ritz Maui, which has been closed due to the fires. Although the Ritz Maui confirmed through social media that cancellation fees were waived and to contact Marriott, Marriott has been useless and unable to help with my refund, constantly dodging me. They suck and are useless even in these extreme circumstances with the fire.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Residence Inn Hattiesburg
How is Residence Inn Hattiesburg rated?
Residence Inn Hattiesburg has a 3.9 star rating with 528 reviews.
When is Residence Inn Hattiesburg open?
Residence Inn Hattiesburg is open now. It will close at 6:00 p.m.
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