This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Renaissance Cleveland Hotel
- Hotels
- Cleveland, OH
About this business
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema.
Location details
24 Public Square, Cleveland, OH, 44113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you for getting my sons beloved Maxi home! We had a wonderful weekend stay but half way home realized that we had left our sons stuffed puppy in the room. The hotel staff went to our room and found him and he was overnighted back to us. Thank you again to everyone who helped.
Business response:
We are thrilled to hear that your son's puppy made it home safely! Thank you for your kind words and we hope you can come see us again soon.
Piss poor experience. It's pretty don't get me wrong but 1. The heater is broken. 2.neither of my phones in the room work. 3. The downstairs bar is unorganized, rushed and has no direction. 4.food options are limited.
Business response:
We are concerned and would like to follow up with you. Do you mind sending us a private message with your reservation number and contact information?
The staff is very friendly and the hotel is very clean!
It was a beautiful hotel, only problem the rooms are very small and crowded.
Business response:
Hello Tammy and thank you for posting. Actually each of our 491 guest rooms are entirely unique in both size and layout. We apologize if you were unhappy with the size of your recent guest room and we do hope you'll visit again in the future.
Wonderful room! The way the hotel is attached to so many other things is great! Especially when we went in bad weather didn't have to walk outside to most of the places we visited!
Nicest place with the nicest people. Even when we were sloppy drunk
Grandson wedding was beautiful due to the hard work of the staff!! Lost my presc glasses. Next morning security had them for me. Great hotel
Business response:
Thank you so much Nancy - we are thrilled to hear everything was to your liking and that your glasses were returned.
Food was terrible - stuck eating it for a 3 day convention. Could really use a good cleaning and regular maintenance.
Business response:
Hello Bob and thank you very much for taking the time to post. Our general would like the opportunity to speak with you directly about your comments. Should you have a moment, please email us at rencleveland@renaissancehotels.com so that we may forward immediately. Please accept our sincere apologies and we do hope to hear from you.
Love that place stayed their on my birthday on Valentine day on top of that it was my 40 Th
Business response:
Thank you Shelly - we LOVE the glowing five stars!
Frequently asked questions about Renaissance Cleveland Hotel
How is Renaissance Cleveland Hotel rated?
Renaissance Cleveland Hotel has a 3.9 star rating with 2,239 reviews.
When is Renaissance Cleveland Hotel open?
Renaissance Cleveland Hotel is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com