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Reliable Basement & Drain + Reliable Contractor Services
- Plumbing
- Lorain, OH
About this business
Reliable Contractor Services provides expert Northeast Ohio residential, commercial, municipal and industrial plumbing, drainage and foundation waterproofing services. With Over 10,000 customers since 1999, we have a Better Business Bureau A+ rating and are a multiple recipient of the Angie's List Super Service award. OH license #23730. We also provide new technology solutions in Trenchless Pipe, Sewer Jetting Vacuum Services, and Genera and Hydro Excavation. 24/7 Emergency Services available. Other services include sewer cl... read more
Location details
214 E 34th St, Lorain, OH, 44055, United States
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First time using Reliable. Hunter was very kind and professional. Also very neat which is good since I’m fussy.
Business response:
Good morning, Cheryl Thank you for taking the time to review our company, Reliable Basement & Drain takes our reviews very seriously. We appreciate you naming Hunter, one of our young plumbers and we are glad he is in our Reliable Family. Also, thank you for trying our company for the first time and if you should need us again, please reach out to us. Happy Holidays and we hope you have a wonderful New Year.
They did a very good job, very professional. Very pleased with the work. Will definitely use their services again.
Business response:
Good morning, ****** thank you for your wonderful review! We are very proud of our technicians, and we appreciate you taking the time to recognize them. Our Veteran-owned company tries hard to make sure that all of our customers feel appreciated. Thank you and have a wonderful day!
I have used Reliable on many occasions. The workers are friendly and explain everything that needs to be done. I won’t use anyone else!
Business response:
******* Thank you for your amazing review, we really appreciate it! Hunter and Jay were onsite for your installation and we are so happy to have them in our Reliable Family. We are happy that your service went well and that you will count on us for your future needs. Have an amazing day!
We had an issue with one of the branches of the sewer line beneath my house. I thought for sure the fix was going to be both very costly and messy. I was recommended to Reliable from Laura ******and I couldn't be happier I went with them! Mark came out and literally scoped out the situation. He listened to our concerns, and we brainstormed a solution that was very non-invasive to my home and the cost was very reasonable. Within a week their Service Technician Michael came to our residence and performed the work very quickly,... read more
Business response:
Thank you for your review, *******. We are happy that our team was able to take care of you with a quick turnaround time. We love having Mark and Mike on our team, they are both great assets to our company. We never mind when someone is asking questions so I am glad that Mike was able to help! Our team at Reliable Basement and Drain always strives for the highest standards. Have a great day!
I had requested service to have my bathroom sinks drains cleaned. When the employee showed to my house, he was rude from the beginning. When assessing my request, the employee stated he couldn't find anything wrong and proceeds to tell that I should just do this myself. If I wanted to do this job myself, I would not have called this company. I was shocked when I heard this. He proceeds to continue to be rude with me in my own house. Feeling uncomfortable with this man in my house, I just want to be done. However, while takin... read more
Business response:
Joe, I tried to respond to you through a conversation that was not very pleasant. I am sorry that you have this view with our company however, I will not have any further communication with you in regard to this job or situation. We wish you the best, Reliable Basement & Drain LLC
Fast , Accurate Estimate , Top Notch Service. My repair was done in less than 24 hours after the initial estimate . On Budget . Justin was our Great Service Tech .
Business response:
******** Thank you for taking the time to leave us a review! We value the opinions of our customers, so thank you for the kind words about Justin and our company. We are happy that Justin is in our Reliable family. Please reach out to us if you need anything else. Have a great day!
****** * **** came to scope our drains. It didn’t take him long to solve the problem. He was very experienced & knowledgable. Glad we called Reliable! We will call them again!
Business response:
******* Thank you for the amazing feedback on Reliable Basement & Drain. We really appreciate you taking the time to let us know how we are doing. Mark is an incredible employee for us and does a fantastic job finding where the problems are. Please let us know if there is anything else we can help you with! Have a wonderful day!
We had water leaking into basement after a rain. I contacted Reliable Plumbing and Scott and Josh came to our home and suspected tree roots could be the cause of an outdoor clogged drain pipe, The plumbers used a camera and confirmed tree roots, they jetted high pressure water into clog to rid the roots. Scott and Josh did an excellent job and were both professional and very informative on what they were doing to correct the problem. Our experience and results I would rate as a 10 being excellent on service and results. Than... read more
Business response:
Thank you for your review, Tom. Our team at Reliable Basement and Drain always strives for the highest standards. We are happy that Scott and Jay were able to serve you well and that they were able to find the roots in your line. The rain we had was the worst we have seen in a long time, so please let us know if you need anything else! We are delighted we made your experience a positive one. I hope you have a great week! Laura
The service exceeded our expectations. We had issues with our sump pump system. Victor was courteous, polite, and professional. He provided an assessment of the entire system and noted that the battery back-up system was not working as it should. We decided to replace the system and Victor was able to install the new back-up system within a couple of hours. We can now have piece of mind with our newly installed system. We will definitely use the company again.
Business response:
Thank you, ******** for taking the time to share your incredible experience with us! Victor does amazing work and we are grateful that he is in our family! The storms that we had this past week definitely tested out the sump pumps in the area, so we are glad that we were able to take care of you. Enjoy the week of beautiful weather and please do not hesitate to reach out to us if you need anything.
Frequently asked questions about Reliable Basement & Drain + Reliable Contractor Services
How is Reliable Basement & Drain + Reliable Contractor Services rated?
Reliable Basement & Drain + Reliable Contractor Services has a 4.8 star rating with 1,036 reviews.
When is Reliable Basement & Drain + Reliable Contractor Services open?
Reliable Basement & Drain + Reliable Contractor Services is open now. It is open 24/7.
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