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Reliable Basement & Drain + Reliable Contractor Services
- Plumbing
- Lorain, OH
About this business
Reliable Contractor Services provides expert Northeast Ohio residential, commercial, municipal and industrial plumbing, drainage and foundation waterproofing services. With Over 10,000 customers since 1999, we have a Better Business Bureau A+ rating and are a multiple recipient of the Angie's List Super Service award. OH license #23730. We also provide new technology solutions in Trenchless Pipe, Sewer Jetting Vacuum Services, and Genera and Hydro Excavation. 24/7 Emergency Services available. Other services include sewer cl... read more
Location details
214 E 34th St, Lorain, OH, 44055, United States
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The techs are very knowledgeable and always make sure to talk us through the issues we are having. They never leave until they make sure everything is 100% working and that we are fully satisfied with their work.
Business response:
Thank you ****** so much for the kind words! We’re proud to have such dedicated and knowledgeable techs on our team. It means a lot to hear that their commitment to quality and customer satisfaction is making a difference. We truly appreciate your support!
David from Reliable Basement and Drain came out to replace my bathroom drain and snake it. He also fixed my toilet. David's excellent workmanship is MUCH appreciated!! I haven't been able to run my bathroom sink wide open since I moved in 25 years ago because the drain has always been so painfully slow. Not so anymore! David was on time and out in a more than reasonable amount of time. Thank you David, and thank you Reliable Basement and Drain! One more thing, the ladies in the office are awesome, too. Highly recommend! ????
Business response:
Wow—what an incredible review! Thank you so much for sharing your experience. We're thrilled to hear David was able to get that drain running strong after 25 years—that's what we call a real win! We'll be sure to pass along your kind words to David and our amazing office team. It means the world to us to have your recommendation and continued trust in Reliable Basement and Drain!
Hunter was professional, courteous, and explained everything he was doing. Gave me a quote upfront and was polite and cleaned up after his work was done. Very pleased with the job he did and the company as a whole
Business response:
Thank you for these kind words. We are happy this was a good experience. Please do not hesitate to reach out if we are needed in the future.
I have used them three times now and will continue to use them because I am always very pleased with their work and their professionalism. I’ve also recommended them to friends who were also very pleased with the job they completed for them.
Business response:
Thank you so much, ******We truly appreciate your continued trust in us and your kind words about our professionalism and work. It means a lot that you've also recommended us to your friends—there's no better compliment than that! We're here whenever you need us!
We dropped a shot glass down our garbage disposal and didn't know it until we turned it on! Horrible noise!!! Ross from Reliable showed up the same day, and quickly solved the problem for us. Ross was awesome! Very friendly, very quick and very thorough. Five star service for sure!!
Business response:
Thank you so much for sharing your experience! We're thrilled Ross could provide such quick and thorough service to solve the issue. We’ll be sure to pass along your kind words to him. Your satisfaction means the world to us, and we’re always here to help if you need anything else. Five-star customers like you make our day! ?????
In 9/2022 a new kitchen faucet was installed and old drainage pipes were changed under the double sink at a cost of $890.00. 4/2023 I called them to tighten the faucet which had come loose, and seal around the faucet plate on the top of the sink. In 9/2024 the left sink basket strainer assembly disconnected from the pipe. The reason given: it was not replaced in the 9/2022 job- and was shorter (2 inches)than the newer one on the right sink (4 inches). the pipe connecting the two drainage assemblies was not level, and over ti... read more
Business response:
Thank you for bringing this to our attention. We understand the frustration you're experiencing with the recent issues concerning your sink and drainage system. In September 2022, we performed a job that included installing a new kitchen faucet and replacing the drainage pipes under your double sink. At that time, the left sink basket strainer assembly was not replaced as it was not identified as requiring replacement. However, we acknowledge your concern that the old strainer, which was shorter and rusted, may have contribu... read more
Long story short On 6/11/2024 I had my sewer line jetted due to a mainline blockage. Everything went well and the workers were rated excellently. On 8/22 Reliable Basement and Drain returned to my home as I am having the same problem. The plumber entered the crawlspace and immediately stated he “smells grease”, this is not covered under warranty and it will cost me $600 to clear the line again. I don’t smell grease and I never heard of such thing. I never poor grease down my drains. Personally, it sounds like some BS to me b... read more
Business response:
Thank you for reaching out to share your experience. We sincerely apologize for the inconvenience you’ve faced with the recurring sewer line blockage. We understand how frustrating it must be to deal with the same issue within such a short period. Regarding the grease issue mentioned by the plumber, we understand your concern and confusion, especially if you do not regularly dispose of grease down your drains. Please note that grease can sometimes accumulate over time even from small amounts or from other sources, but we un... read more
I think you are not reliable as my husband called you 2 weeks ago about are main line and you still have not called us back terrible business
Business response:
This was a call to our after hours call center. The call must have been missed in our records here at the office. We would be more that happy to assist you with anything you may need.
Reliable basement and drain is an awesome company. They walked with me through every step of my project. Hosea and Adam were so nice and professional. They explained to me just what the process was. They were hard workers and was punctual. They were very friendly and asked my opinion on the position of my porch and steps. This is a reliable company. They will always be my company of choice. Thanks reliable for a awesome job and a smooth project.
Business response:
Thank you for your lovely review, we appreciate you and look forward to working with you in the future.
Frequently asked questions about Reliable Basement & Drain + Reliable Contractor Services
How is Reliable Basement & Drain + Reliable Contractor Services rated?
Reliable Basement & Drain + Reliable Contractor Services has a 4.8 star rating with 1,036 reviews.
When is Reliable Basement & Drain + Reliable Contractor Services open?
Reliable Basement & Drain + Reliable Contractor Services is open now. It is open 24/7.
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