Rejuvenation

Dave F 

on BBB

3 years ago

This was my first order and most likely my last. I ordered my product on 8/22 with an estimated delivery date of 8/26 or 8/27. It shipped on 8/26 with an estimated delivery date of 8/27. Since then, its been an incremental daily counter; it went to 8/28, 8/29, 8/30, 8/31 & now 9/1.Two attempts at contacting customer service have yielded no response. I wish I would have read the reviews prior to ordering. 

Pamela O 

on BBB

3 years ago

I placed a $4,403 order in February 2021 that has not yet been delivered. I've spent countless hours on the phone with customer service and am always transferred to the "delivery center" which is Ryder Trucking. My items are not there! No one can tell me where they are, and no one has offered a refund. Still no resolution after countless emails. 

Justin C 

on BBB

3 years ago

Will charged you card before items are shipped. Not send email about it and then you will miss a payment and your credit will be destroyed. They will do nothing about it 

Gabrielle F 

on BBB

3 years ago

I ordered 2 sets of brackets and 2 wooden shelves from West Elm on Aug 5th. The brackets arrived on time. The shelves, which cost $50 each, where supposed to arrive on Aug 11t. On Aug 11th saw that the updated expected delivery was Aug 18th. On the 18th the expected delivery changed to Aug 21st. On the 21st it changed to Aug 25th - 27th. At this time I communicated with customer service and they assured me that delivery was indeed expected within that time frame. Today, Aug 25th, the expected delivery was again revised to Au... read more

Silverio V 

on BBB

3 years ago

I ordered a couch from Pottery Barn on April 22, ***************************************************************** late July, the company updated the estimated delivery date to the third week of September without giving a reason. After calling various times, I was finally able to learn that the company sent my order in three pieces from ************** to their Cranberry hub in ******, **. All three pieces were shipped in early August but only two arrived in ******, ** in short order. The third piece took two weeks to arrive.... read more

An M 

on BBB

3 years ago

I am appalled that the BBB is giving this company this high rating with close to 800 complaints in 12 months and little to no resolution.For me, same issues different day. From the website that had deceptive timelines to the constant fake information by customer service. Based on my experience with this company Id avoid it at all costs! 

Michelle M 

on BBB

3 years ago

Ordered a bed back in June. Received notice it would be delayed until at least August so I called to cancel the order as I found a similar bed to be shipped faster from elsewhere. They refused to cancel my order and told me I would have to refuse delivery instead. When I finally got a delivery notification and called to refuse it they then informed me I couldnt get a full refund. I would have to pay the $250 shipping fee, even though I tried to cancel this back in June.Why is a company this large doing business this way? 

Anonymous 

on BBB

3 years ago

Issue 1. We ordered a trundle bag because we were told it would fit under the ********* we ordered. It did not.Issue 2. We ordered a ********* and it first came damaged. So they took it back. Weeks went by and after many calls to reschedule they finally came back with the wrong bed. More weeks went by after many calls to try to get it rescheduled it finally came the third time. 3. We stupidly ordered a bedframe from them because we could only find it on West Elm. We quickly changed our mind and canceled the order. They refun... read more

Rob B 

on BBB

3 years ago

Fraudulent order + NO REFUND - 3 weeks later!I have been a WS customer since ****, in person at many local stores, and by internet.The order at issue was fraudulently placed (IDTheft), and I called the very day it was placed. I was told it would NOT SHIP, but it did. ***** intercepted and returned the package (I never saw it).I was told it would be refunded within ***** hours of their receipt of the product. THAT WAS 14 DAYS AGO.My last email to WS was 6 days ago, and they have yet to reply.The department that needs to creat... read more