Rejuvenation

Bridget V 

on BBB

4 years ago

My husband purchased a complete set of dishes for me Christmas. It was a present. At Christmas I received part of dishes it included 4 plates, 4 bowls, 4 smalls, and 4 small pasta dishes. We continue to call and get emails that the dishes are on back order. The first set of dishes I can return and get a gift card. I don’t want that. I want a full refund to my card or I want my full order sent to me. It’s been 7 months! How hard is to decide if your going to get the dishes or not! I have been patient it’s time for you to get ... read more

Jennifer H 

on BBB

4 years ago

Blatant misinformation regarding a simple question about the price being included in a gift. Worst customer service on the planet. Brands themselves as upscale, yet can't perform the simple function of 1. providing truthful information about packing slip including the price or not 2. Was never offered the opportunity in store to add a gift message 3. When it became known less than 24 hours later that the included packing slip had the price on it, they refused to cancel my order. Said it was en-route. Was on hold with incompe... read more

Eugene F 

on BBB

4 years ago

Awful customer service with no product knowledge and managers that are not willing to get on a phone call. I purchased a ***** conversion crib that turns out to be a conversion kit for another ***** crib that is no longer sold on the website. Very disappointing. 

Brooke R 

on BBB

4 years ago

Terrible service, after over 30 points of contact our issue is still unresolved. We ordered a bunk bed for my son and only part of it has come. They continue to ship the incorrect parts to us. This has happened 5 times. They have left my sons room looking like a lumbar yard and him to sleep on the sofa. At the moment it’s been 7 days since their last attempt to assemble the bed and not one contact from them. It’s like no one wants to help us. 

Owen J 

on BBB

4 years ago

I ordered a gift basket for a friend who had emergency heart surgery. The order said it went through and I received an email saying thank you for your order but it has no order number or tracking. Of course, the order never arrived. When I called they said the shipping address and billing address were wrong. But why did it tell me order complete at check out? And why was I never notified that the order was cancelled? This is a poorly managed company. Ive never encountered an online purchase that did not have confirmation, tr... read more

Stephanie S 

on BBB

4 years ago

Never ordering from pottery barn kids again. I ordered a glider/rocker chair in February to make sure it was here in plenty of time before my first child arrived. The estimated delivery date was middle of June. The chair comes and was set ** in my nursery and I quickly discovered the chair makes a loud noise when rocking. Almost as if something is hitting on the bottom. Instead of trying to fix the chair they are sending me a new one. I said well since you sent a faulty chair will this one be expedited? They said yes, expect... read more

Cy T 

on BBB

4 years ago

Terrible! I ordered 4 chairs but was sent 8. Had to pay to ship 1 box back to the tune of $300! My refund was supposed to be $976 and they only refunded $707! They changed me to ship back the chairs I didnt order. Multiple calls to customer service and still not resolved. Do not order from Pottery Barn! 

Ar 

on BBB

4 years ago

Will never buy from pottery barn again. I purchased a $69 item before tax and ship in April, then it came and looked like a cheap piece of c*** So I returned it, and checked my cc a month later, no refund after it had been received. I called three times. The final time we realized I had been refunded after the first time I called, but guess how much? $64. Less than retail, let alone tax. And I checked my original receipt and was charged TWELVE PERCENT tax (I live in CA where tax is *** 10%) and $14 for shipping (their ship i... read more

Pattapon P 

on BBB

4 years ago

International Buyer Beware, I purchased a product from them in February. 120+ days later, I am still waiting for my order. The customer service kept making excuses and empty promises. Basically, they refuse a refund for an order they fail to deliver. This can be considered a fraud situation in my country. Don’t buy from William Sonoma.