Rejuvenation

Darcy W 

on BBB

a year ago

I purchased the Drifted Ebony Dining Table for over $3,000, expecting at the least good quality. The finish started coming off within 6 months. I called within the year of receiving it, but NO satisfaction or help. My household has no children, no chemical cleaners and no wear and tear. Do not waste your money on ordering from Williams Sonoma and becoming another victim. There would be zero stars if possible. 

Joyce W 

on BBB

a year ago

I purchased flannel sheets from Pottery Barn Kids. The next day, the sheets were on sale for $18 less than I paid. I called customer service and asked for a refund for the $18 amount I was told I could only get 10% refund, which did not seem correct to me. So, after multiple moments (6-8) on hold with customer service, they told me they would refund my $18 in an e-commerce merchandise card which is not what I wanted. I wanted the $18 back on PayPal that I used. **************** for this company is terrible and the resolution... read more

Jaime V 

on BBB

a year ago

8+ hours on the phone with customer service reps since August. 10+ reps and supervisors I spoke to and still dont have my refund. Everyone works from home. Impossible to speak with a supervisor. *** been promised over and over I would receive a check for my merchandise after a glitch in their system repeatedly denied my return. Still zero resolution and they have $102 of mine. Worst company imaginable!!! Ive never been so frustrated with a company in my life. 

James B 

on BBB

a year ago

Just an awful experience. We placed an order at the Pottery Barn in ***************, *********, ** months ago for 2 identical chairs. After waiting weeks we finally got contacted to schedule delivery. Low and behold it was only 1 chair. Apparently they had canceled our order and replaced it but only ordered 1 chair not 2. Now we have family coming for Thanksgiving and were assured the other chair would arrive before then. We just recently were told delivery had been delayed again until mid-December. When we called to inquire... read more

Sulata B 

on BBB

a year ago

Purchased a couch and loveseat from pottery barn almost 2 years ago. The items took over 4 months to be delivered, however the couch arrived with a broken foot and the loveseat was crooked so both items had to be returned and remade. The delivery team left multiple nails from the broken couch and loveseat on the front porch and driveway resulting in a flat tire. They took another 5 months to be remake the furniture, during which time we had no seating in the living room. **************** was a nightmare to deal with. When th... read more

Linda Q 

on BBB

a year ago

I ordered an espresso machine when it was on sale at WS. They sent an email to me to verify my order confirmation but I did not open it until in ********************************************************************* and just said: you didn't call me back I so I cancelled your order. I took Amazon as an example saying Amazon never needs to verify that piece of order info. WS was like: well we are not Amazon...Now the espresso machine came back to full price and I lost my order for no reason. Shame on WS a well known brand for ... read more

Shelly L 

on BBB

a year ago

I placed an order for a grill on Sept 20, 2023. The original delivery date was Oct 6, 2023. That date was pushed out to Oct 18, 2023. The delivery was scheduled to be delivered from the ************* hub on Oct 24, 2023. I was called on Oct 24, 2023 and was told the delivery would have to pushed to the next day, Oct 25, 2023, because the team needed to assemble the grill was not available on Oct 24, 2023. I then received a call on Oct 25, 2023 that the grill would not be delivered because the delivery truck broke down. The d... read more

Dawn W 

on BBB

a year ago

West Elm has to do better, customer service is terrible! The representatives do nothing to resolve your issue. They tell you anything to get you off the phone. I ordered a sofa and two ottomans, totaling ****+. The sofa arrived on time, I'm very satisfied with this purchase. The ottomans arrived later that evening via **** They were the wrong color. West Elm had *** pick up the next day, I waited another week for the correct color to arrive. They arrived wrong color AGAIN! This time I asked for a refund. I was told I had to ... read more

Michael P 

on BBB

a year ago

I had been a loyal customer for many years, but recently their customer service has been atrocious at best! Bought a Hestan pan for our daughters birthday back in August. Fast forward to the end of October, and It still has not been delivered. I recieved a bunch of excuses and apologies, but NO satisfaction on getting the product delivered. I also ordered ****** paws for Holloween back in August, they now show a delivery date of November 29th. Who want's holloween candy in the end of November. BUYER BEWARE.....don't pay the ... read more