Reggie Jackson Airport Honda

Pashion W 

on BBB

4 years ago

When I purchased my vehicle, I was told my step bars would be in the next week. It has been a month and nobody knows where they are or the tracking of them. It is so unfair because my salesman Guisseppe Pagano knew I had small kids and that the family vehicle I bought (Suburban) would transport them. I can not get a clear answer besides wait. How long should I have to wait? If I would have known the wait would be over a week, the vehicle would have never been purchased and he knew that and clearly lied about the step bars. S... read more

Robert E 

on BBB

4 years ago

Took my Crosstrek to Hendrick at Southpoint to have the Starlink and GPS updated. Made the appointment online and entered these two items as needing to be done. The service rep asked me what I needed done at the time of drop off. I told her Starlink and GPS updates. She said ok and I left the vehicle. She also told me I would get a complimentary car wash and the interior vacuumed. When I reviewed the bill at pickup it didn't reflect the GPS update. When I asked I was told that they couldn't perform this work. I was given an ... read more

LI W 

on BBB

4 years ago

It is never too late to file a complaint with the State Attorney General at www.consumer.georgia.gov. When a car dealer gets a certain number of complaints, the dealer will be fined by the State of Georgia, and its franchise license may be revoked. So, don't let the owner of the Gwinnett Place Honda tell you that, " He is the boss. Nothing you can do." I recently discovered the dishonest business conduct in the Gwinnett Place Honda located in Duluth, GA. For those who bought service maintenance plans from the Gwinnett Place ... read more

Greg P 

on BBB

4 years ago

Dealership applied a traditional 'bait and switch' tactic on pricing. This is one of several challenges I had. Multiple promises made by dealer's representatives went unfulfilled. Unfortunately, due to their tactics, I felt forced to complete a new purchase v walking away. They told me internet pricing and we could arrange to complete paperwork via maverick (long distance approval methodology) and at the last minute said we could not do it, had to be done in person at the dealership. Living 4.5 hours away, pricing was reveri... read more

Cherise C 

on BBB

4 years ago

The financial advisor here ran my credit two extra times without my consent so now I have 3 hard inquiries on my credit when there only should be one! They jacked up the prices for me to buy something out of range and were completely hard to work with. Even the cars that they said had a clean motor sputtered upon acceleration. The service here was very deceitful and they cannot be trusted. I wanted a Honda, but I am thinking about trusting in another brand for my buy. Save yourself some trouble and DO NOT SHOP HERE! Now, I h... read more

Tymeak T 

on BBB

4 years ago

The worst experience purchased a vehicle on 5/6/2021 and been receiving misleading information no one return my phone calls my vehicle was in the shop for 3 weeks nothing got fixed this is by far the worst dealership I've ever been to. 

Heather 

on BBB

4 years ago

I recently had a tire that was leaking air. I called parts depot to see about getting it changed out. They had to order tire. Came in that day. Was told I needed to speak to service to make an appointment. The service girl said it would be a week before I could get it. I explained that my tire was going flat. I have no spare and my son rides with me everywhere. I told her I was very concerned about the safety of the tire and if i got stuck alone with it on the side of the road. From that moment she was so rude and said "like... read more

Vera B 

on BBB

4 years ago

I made an appointment 2 weeks ago for our new 2021 chevy having some issues, we also requested an oil change, went over to my appt and dropped the vehicle Saturday morning, by Monday i called to check on the car since i need it one to work, after 3 calls and no response we had to have someone drive us to the dealer and still nothing was done not even the oil change, we spoke to Brian the service manager and he said he couldn't do anything to solve my issue (even though it was a warranty issue) and to tale my car, after that ... read more

Amber G 

on BBB

4 years ago

Never buy a car from here. They will never find an issue with your car while its under warranty. They will wait to the very end after the car is out of warranty to actually and try to find the issue. NEVER will buy a kia from anyone again, to many issues. I just recently seen they put out a recall for the kia forte and apparently my car is not covered under the recall because it is a 1.8. Even though i have the exact issues they state in the recall for the 2.0. Makes absolutely no sense.