Puget Sound Energy, Inc.

Cathie J. 

on BBB

7 years ago

This company is a royal pain. Because of my residence now being handled by a realty management company, I got stuck with a $309.22 bill from PSE. I called several weeks ago, and a nice gentleman agreed to set up repayment over 4 months. I got a bill yesterday for the full amount. I called to ask what was going on. The representative (Dave) said that because they had been notified of the change in who was now responsible for payment that the previous payment arrangement had been 'removed'. He set it up once again. This compan... read more

Haibo Z. 

on BBB

7 years ago

DO NOT DO any business with Puget Sound Energy, it's a cheating company with the worst customer service. There is a transformer from PSE which is in front of our living room, that one is producing a very big noise recently, like 'hum' forever. I made countless complaints, PSE customer service is just saying they put a note in their website, and some time later an engineer will check it, however it's just a trick of playing you, they never look into the issue, they never solve the issue. Now I have to suffer the BIG noise fro... read more

AARON 

on BBB

8 years ago

I have no idea why they have an A+ BBB rating. They are so terrible. Year after year the powers out and we've learned to call it power outage season. The bill we received for Dec 2016 and Jan 2017 (they bill for 2 month cycles) was almost $900 and guess what! We didn't even run the heater and ended up using our fireplace the whole winter. If anyone out there can find an alternative to this monopoly company, I am all ears. 

Josh 

on BBB

8 years ago

PSe is another pseudo utility company that lies their ***** off to get you to not sue them. in all honestly a class action lawsuit is overdue. Every year the power goes out and they feed the same line of "we cant send crews out because weather conditions". Reality is they have people to clear tree limbs for Seattle City light, who actually owns and maintains the power lines. Ok I guess they never specified which crews they were sending, but still deceptive. on top of that, they charge over twice the amount that Seattle city ... read more

H. S. 

on BBB

8 years ago

PSE has been known to have committed various scams of over charging their customers in the past several years. An dnow they have started this new scam of delayed billing. They bill you for previous accounts after having closed the accounts with no additional amount due at the time of closing. They do this under the pretext of having the ability to correct billing errors upto 6 months after closing. On top of this they call you regarding the payment being past due and talk to you rudely as if it were your fault. These compani... read more

A. S. 

on BBB

8 years ago

My son, ******, had a car accident and caused damage to electrical and telephone box. The bill was sent to me which I promptly sent to my insurance company (Ameriprise). There were no subsequent bills from PSE indicating that the bill had not been addressed by Ameriprise. Puget Sound Energy has since filed a claim in small claims court for the amount above. I am not disputing the charges should be paid. My complaint is the process and procedure by which Puget Sound Energy did not provide any secondary documentation indicatin... read more