Puget Sound Energy, Inc.

Cynthia G 

on BBB

3 years ago

I am in the middle of a dispute of my billing the same as C.R. below. At this point no one really knows why my monthly billing went from average of $147 a month to $1,218 a month. That is not a typo. After talking with 3 support people and asking to talk with management (who may or may call me back, probably on Monday) the blame is currently being put on the Meter Reader who changed out our meter in April. Wow! In the mean time my bill, which I have had set up for auto pay since the beginning of time (I have been living in m... read more

C. R. 

on BBB

4 years ago

Puget Sound Energy sent us deceptive e-mails claiming that our gas use is 160% higher than the precious year. PSE wants us purchase additional services adn upgrades. In reality, our gas use is only 84% of what we used last year for the same billing period. Puget Sound Energy is sharing our personal account info, our hour-by-hour gas data plus personal contact info with many vendors. Puget Sound Energy is using scare techniques to force customers into additional services. Be aware of PSE scams. 

Terra H 

on BBB

4 years ago

Can I give zero stars? The over charges are rediculous, and the miss-information is constant. The ability for them to check a meter is easy, but refuse to do so. How is it fair that I am over charged, have the right to request to check to make sure my meter is reading correctly, and you refuse! so you just keep over charging people and getting away with it, because we have no other options for an energy source. This is wrong - this company is wrong, and something needs to be done. I would love to start a class-action suit ag... read more

Lisa B 

on BBB

5 years ago

Pugest Sound Energy took months to get a crew to put in my hand hole for underground power at an existing building, they set a date finally and then brought out the wrong equipment and delayed us more, I had electricians on site and had to send them away. First the demanded that I pay them the $12,000 + for the job, and then they informed me that they billed me the wrong amount because they quoted a bigger more expensive hand hold that what was needed. Then they told me that I would get a refund of about $4000. Would take 4-... read more

MARK N 

on BBB

5 years ago

This company is a classic example of speaking out of both sides of their mouth at the same time. They claim a desire to provide excellent customer service, but their actions speak much louder than their words. After going past-due on my account which was 100% my fault, they disconnected my gas service. I thought it would be a reasonable expectation to call in and pay what I owed plus some sort of late fee and then have someone come out to turn my service back on within the next day or two. It turns out that they require a di... read more

rick v 

on BBB

5 years ago

I lost power to half my house on a Saturday morning. I called in and someone was here within 1 hour. They set up a temporary fix and things were fine until Sunday night when the second leg of power started to go. They showed up again Sunday night around 9 PM and confirmed what was happening. I could have had a crew come and replace the line right then but opted for first thing next morning. They came - fixed the line. Fantastic customer service. I can't think of anywhere else I could have got that kind of service. And to top... read more

Stacey C 

on BBB

6 years ago

PSE changed out my meter on their own accord. The workmen who did it (an outside company I understand) were great. Afterwards however, I was left with no gas. I was told that PSE needed to come out and relight my appliances. The workmen called it in and were told they would be here within the hour by PSE. Three hours later and no show, I called PSE. I was told I was an "anytime appointment" and could not get even a rough estimate on when they would show. I needed appliances to prepare for a 5pm function. The only info they c... read more

don s 

on BBB

6 years ago

Had power surges to my house. Was told it was in my house not a PSE problem . After hiring 2 different electricians and going a week with power surges PSE found the problem was a faulty connection in the main power before my house. I have receipts for $3600 in ruined appliances. PSE claim form states they will deal with the problem in 30 days. It is approaching 60 days and no check. 

Malou G. 

on BBB

6 years ago

The lady named Barb, when I called to settle my accounts was very rude and treated me like she owns PSE, cosidering that I just paid my dues. SHE HANG UP THE PHONE WHILE I WAS TALKING TO HER to try to find out what steps I have to make. I JUST PAID $149.98 TODAY AND BECAUSE THEY ALREADY CUT THE LINE SHE WANTED ME TO PAY MORE THAN $161 MORE TODAY AS WELL, like she does not care that it is not easy for some people to drop $300 in one day without knowing that they will have to right there and then. I hope she understands what p... read more