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Puget Sound Energy, Inc.
- Electricians
- Bellevue, WA
About this business
Puget Sound Energy is located at 97034 Po Box, Bellevue, WA..
Location details
Po Box 97034, Bellevue, WA, 98009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been in contact with them for weeks about an overpayment. Staff have twice said they have to contact an internal team to resolve it. They do not get back to me in the timeframe they stated but do not follow up either.
Business response:
<p>Dear ***** *****,</p><p>We sincerely apologize for the inconvenience this has caused you. The delay in receiving the refund was due to several errors that occurred when the agents attempted to process the initial overpayment. We have addressed these errors by providing feedback and coaching to the agents.</p><p>PSE has refunded the initial payment of $1,100.00 to your original method of payment. You will see the credit within 1-3 business days.</p><p>Regards,</p><p>PSE ************* Leadership</p>
They sent me a bill for an address I have moved out of 6 months ago. They send me a letter giving me a deadline to pay the bill or threatening me to send my account to collections for $46 over an account which I have closed and for a billing period I have not even used since I had moved out of the old place. Furthermore, the customer service are rude and incompetent while trying to tell my issue to them
Business response:
8/26/2024 BBB Complaint for ******************* Case 10002179 ******************* / ************ **************************************** Dear ************, We have completed our investigation regarding your concerns. Our records show that you contacted PSE on 6/22/2024 to request a move out at **************************************** And at that time you were informed that if you needed the move out retro-dated you would need to reach out to the current tenant or apartment complex to take responsibility. We unfortuna... read more
They sent me a bill for 2 months because they cant be bothered to send it on time. In addition to this, their online account system hasnt worked, requires a new password every time I want to log in, and now it wont allow me to create a new password at all. Fix your website and send out bills on time every month
Business response:
<p>We appreciate the time you took to share your concerns with us. We would appreciate if you could contact us either by phone at ************** or by email at *************************************** as we would like the opportunity to investigate your concerns further.</p><p>We regret that your experience with Puget Sound Energy has been less than satisfactory. It is our sincere desire to provide excellent customer service.</p><p> Regards, ************* Leadership</p>
***** from customer service was absolutely amazing. I seriously could not have asked for someone better on the phone. I wish that I could talk to him every time I needed help with something. I cannot thank him enough for being so helpful and very easy to talk to. If theres any way that I could reach again to seriously thank him for how amazing he was, I would like to. My experience was phenomenal!
Business response:
Thank you for taking the time to share your experience with us. We will ensure that we share the feedback with ***** and his supervisor.
Had an outage strictly on our property, called the emergency line and they had someone out within 40 minutes during after hours!! ****** showed up and was so efficient and helpful not to mention quick!! Best service I received in this county in my whole life!!!!! Im not a review leaver but I had to hop on here at 12:30am in the morning because I was so impressed!!! Well done PSE
Business response:
<p>Thank you for taking the time to share your experience with us. We will be sure to forward your review to ****** and his supervisor.</p><p>Regards, PSE ************* Leadership</p>
Our power went out at 8am. They told us it would be back on at 1:30pm, then 5:30pm, and then 8:30pm. Right now it is 8pm and we still have no power. We have a fridge full of groceries that are going to waste and refrigerated medications as well. I do not understand why it is taking over 12 hours to get power back on. If it doesnt come back on soon we are going to have to go to a hotel. Really disappointed with this situation.
Business response:
<p>We appreciate the time you took to share your concerns with us. If you would like to speak to an engineer regarding the outage you experienced, please contact us either by phone at ************** or by email at *************************************** and request a service order be created for an engineer call back.</p><p>We regret that your experience with Puget Sound Energy has been less than satisfactory. It is our sincere desire to provide excellent customer service.</p><p> Regards, ************* Leadership</p>
PSE can do "meter reads" by estimation!I have a vacant home with solar panels. Everything is off. Last month the bill was less than 10 bucks. This month ****** why because that was their estimation. They are a private company, a self regulating entity. I was told by a PSE rep that estimates are permissible and common practice. Maybe they will respond to this review asking me to call, seems like that's their mo. I already called after some strong words they agreed to do a physical read within 30 days. Said I could pay and pos... read more
Business response:
<p>We appreciate the time you took to share your concerns with us. We have reviewed your account and see that a corrected bill has generated on 3/19/2024. If you have any additional questions, please contact us at **************.</p><p>We regret that your experience with Puget Sound Energy has been less than satisfactory. It is our sincere desire to provide excellent customer service.</p><p> Regards, ************* Leadership</p>
Power went out at 7:30am on a cold sub 40 degree day. They said itd be up by 10am. Then they said itd be up at 12pm. Now they are saying itll be up at 2pm. Just waiting for the 4pm change now as thats what they will probably do. Absolute garbage service, trash estimates, and putting people in potentially life threatening situations. Borderline freezing at home and havent been able to make any food for the day because of lack of power. From lying about times to do very little to get our power back on, they more than deserve t... read more
It would be no stars if I could. Never make an overpayment! From my banks website so if the money wasnt there it would not have gone through! They say I have to wait 11 WORKING days to get my refund. They only do refunds on ******************* Would they put up with that from us!!!!
Business response:
<p>We appreciate the time you took to share your concerns with us. We would appreciate if you could contact us either by phone at ************** or by email at *************************************** and request a supervisor as we would like the opportunity to investigate your concerns further.</p><p> We regret that your experience with Puget Sound Energy has been less than satisfactory. It is our sincere desire to provide excellent customer service.</p><p> Regards, ************* Leadership</p>
Frequently asked questions about Puget Sound Energy, Inc.
How is Puget Sound Energy, Inc. rated?
Puget Sound Energy, Inc. has a 1.3 star rating with 51 reviews.
When is Puget Sound Energy, Inc. open?
Puget Sound Energy, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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