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Puget Sound Energy, Inc.
- Electricians
- Bellevue, WA
About this business
Puget Sound Energy is located at 97034 Po Box, Bellevue, WA..
Location details
Po Box 97034, Bellevue, WA, 98009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
PSE has perhaps the worst customer service in the area. We have had nothing but issues with our accounts. There are so many hoops you have to jump through it is literally impossible to understand each piece. The most ridiculous part is a married couple is unable to have a joint account and only the primary holder can speak with customer service. We switched who was the primary account holder and they forced us to create a whole new account with a new account number and the old access my husband had only had the prior account... read more
Pse is a monopoly they shut my electric off after I've only been living here for 7 days with my new born in the home, whom is only 3 weeks. Even after I ask for a few hours to call sort this mistake. And as a Male a cant just breast feed. When I called I was told I can pay to have the guy come faster they rejected the offer they promised.
How this company got an A rating is beyond me. I am writing this review in place of my husband as he is not good with words. This place literally has a monopoly and do what they please and charge what they please. My husband tried to call on Saturday to pay our bill since its due on Monday so they don't turn us off and when he called the customer service number he couldn't pay as they were having peoblems with scammers in their system. This is bullcrap. This place ahould have customer service 7 days a week. These are peoples... read more
Business response:
Dear Mrs. ******, Thank you for taking the time to post a review regarding your experience with our automated phone system (IVR). We have looked into the issued you described and found that at the time you called us we were doing maintenance which disconnects the IVR from our billing system. Since the IVR cannot connect to our billing system during this time the system was unable to validate your account and connect you to the payment system. Because of this the message that played said "We were unable to validate your accou... read more
PSE leaves families high and drive. We recently discover an electrical malfunction in our electric meter base of our home. We reported it to PSE and they took our meter. On a Friday afternoon before Mother's Day weekend. Leaving us without power in our home. We had the simple emergency repair fixed by a licensed reputable electrician the next Saturday morning. PSE refused to return our meter. They told us to get an L and I inspection. L and I does not do those inspections in our area the city does, we had to find this out fo... read more
they let a complete stranger open up an account under my business without my knowledge or consent they said they have me on recording opening up an account which absolutely not true! they said someone would contact me to show the recording and no one ever called. lady on the phone was very unprofessional and unhelpful on how to solve this matter.
PSE sent me an email about an issue with a payment on my account after having moved to a new home. I called customer service immediately to resolve the issue and I was told that I actually had a credit on my old account and that the account was already closed out so they transferred the credit to the new account towards my next bill. Throughout the next few weeks I received multiple calls from an unknown number which I ignored since they never left a voicemail. After being harassed by the same number for over a week with cal... read more
Automated paying service is very bad, not getting correct number into system and its making me re-enter number 2-3 times. Do not pay them over the phone.
You pay your bill, they shut off your power anyway? You wait on a phone line forever, they disconnect you. You call back they feed you lines from a sheet. Tell you, you have to pay a reconnection fee. You're power "should" be restored within 24 hours. Meanwhile you have no power, no heat, no way to charge phone to get up and make it to work on time, and you have to throw out all of your food. Do they care about this....no of course not. All because they decided to make an extra buck by making you pay a reactivation fee, that... read more
This monopoly is horrible. They over charge customers and there is no other company you can switch to. There online bill pay does not alert you when a payment is over due. They supposedly mail you an alert so if your out of town you would have no way of knowing there is a problem so they can cut your electric off and pocket a $200 reconnect fee. Horrible people!
Frequently asked questions about Puget Sound Energy, Inc.
How is Puget Sound Energy, Inc. rated?
Puget Sound Energy, Inc. has a 1.3 star rating with 51 reviews.
When is Puget Sound Energy, Inc. open?
Puget Sound Energy, Inc. is closed now. It will open at 9:00 a.m.
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