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Puget Sound Energy, Inc.
- Electricians
- Bellevue, WA
About this business
Location details
Po Box 97034, Bellevue, WA, 98009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I lost power to half my house on a Saturday morning. I called in and someone was here within 1 hour. They set up a temporary fix and things were fine until Sunday night when the second leg of power started to go. They showed up again Sunday night around 9 PM and confirmed what was happening. I could have had a crew come and replace the line right then but opted for first thing next morning. They came - fixed the line. Fantastic customer service. I can't think of anywhere else I could have got that kind of service. And to top... read more
PSE changed out my meter on their own accord. The workmen who did it (an outside company I understand) were great. Afterwards however, I was left with no gas. I was told that PSE needed to come out and relight my appliances. The workmen called it in and were told they would be here within the hour by PSE. Three hours later and no show, I called PSE. I was told I was an "anytime appointment" and could not get even a rough estimate on when they would show. I needed appliances to prepare for a 5pm function. The only info they c... read more
Business response:
We are sorry to hear about the experience you had with our reconnection process. It is our desire to provide excellent customer service. We would like to look into this matter further and would appreciate if you would send us an email to customercare@pse.com with your service address. Thank you and again we apologize for the experience you had. Sincerely, PSE Customer Care
Had power surges to my house. Was told it was in my house not a PSE problem . After hiring 2 different electricians and going a week with power surges PSE found the problem was a faulty connection in the main power before my house. I have receipts for $3600 in ruined appliances. PSE claim form states they will deal with the problem in 30 days. It is approaching 60 days and no check.
Business response:
Our records show Mr. ***** is working with our claims department and that he has been communicated the cause for the delay.
The lady named Barb, when I called to settle my accounts was very rude and treated me like she owns PSE, cosidering that I just paid my dues. SHE HANG UP THE PHONE WHILE I WAS TALKING TO HER to try to find out what steps I have to make. I JUST PAID $149.98 TODAY AND BECAUSE THEY ALREADY CUT THE LINE SHE WANTED ME TO PAY MORE THAN $161 MORE TODAY AS WELL, like she does not care that it is not easy for some people to drop $300 in one day without knowing that they will have to right there and then. I hope she understands what p... read more
PSE has perhaps the worst customer service in the area. We have had nothing but issues with our accounts. There are so many hoops you have to jump through it is literally impossible to understand each piece. The most ridiculous part is a married couple is unable to have a joint account and only the primary holder can speak with customer service. We switched who was the primary account holder and they forced us to create a whole new account with a new account number and the old access my husband had only had the prior account... read more
Pse is a monopoly they shut my electric off after I've only been living here for 7 days with my new born in the home, whom is only 3 weeks. Even after I ask for a few hours to call sort this mistake. And as a Male a cant just breast feed. When I called I was told I can pay to have the guy come faster they rejected the offer they promised.
How this company got an A rating is beyond me. I am writing this review in place of my husband as he is not good with words. This place literally has a monopoly and do what they please and charge what they please. My husband tried to call on Saturday to pay our bill since its due on Monday so they don't turn us off and when he called the customer service number he couldn't pay as they were having peoblems with scammers in their system. This is bullcrap. This place ahould have customer service 7 days a week. These are peoples... read more
Business response:
Dear Mrs. ******, Thank you for taking the time to post a review regarding your experience with our automated phone system (IVR). We have looked into the issued you described and found that at the time you called us we were doing maintenance which disconnects the IVR from our billing system. Since the IVR cannot connect to our billing system during this time the system was unable to validate your account and connect you to the payment system. Because of this the message that played said "We were unable to validate your accou... read more
PSE leaves families high and drive. We recently discover an electrical malfunction in our electric meter base of our home. We reported it to PSE and they took our meter. On a Friday afternoon before Mother's Day weekend. Leaving us without power in our home. We had the simple emergency repair fixed by a licensed reputable electrician the next Saturday morning. PSE refused to return our meter. They told us to get an L and I inspection. L and I does not do those inspections in our area the city does, we had to find this out fo... read more
they let a complete stranger open up an account under my business without my knowledge or consent they said they have me on recording opening up an account which absolutely not true! they said someone would contact me to show the recording and no one ever called. lady on the phone was very unprofessional and unhelpful on how to solve this matter.
Frequently asked questions about Puget Sound Energy, Inc.
How is Puget Sound Energy, Inc. rated?
Puget Sound Energy, Inc. has a 1.3 star rating with 55 reviews.
When is Puget Sound Energy, Inc. open?
Puget Sound Energy, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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