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Puget Sound Energy, Inc.
- Electricians
- Bellevue, WA
About this business
Location details
Po Box 97034, Bellevue, WA, 98009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A very difficult company to deal with, especially customer service. The **** ***** was so combative and condescending. She kept asking us to pose our question and before we could even finish any of our questions, she would always interrupt us without waiting for us to fully explain. Then at the end of the call, she would ask us why we did not just ask the correct question. It's not surprising that their rating is the worst possible score on this BBB site. We wanted to find out why we were being charged an automatic $30 when ... read more
Business response:
Dear **********, Thank you for taking the time to share your experience with us. I am sorry to hear the **************** provided to you was less than satisfactory and feedback will be provided to the agent you spoke with. I have reviewed your account and found the Billing Initiation Fee of $7.50 was incorrectly charged due to an active Owner Allocation agreement, therefore, the charge has been removed. However, each service is subject to a monthly Basic Charge which is shown in PSEs Electric Tariff Schedule 7 and Gas Tariff... read more
Horrible company. **************** supervisors and phone staff needs replaced. Pathetic these people are remotely connected to our utilities. This company should not be allowed to be in business .
Pse came out to fix a underground cable with a knick in it. They sent 1 tech out for 30mnts he had it fixed and left. Now they are sending a bill for over 1k and claiming they sent ******* out for 5.5 hours each. When asked for evidence of ******* coming out they wont provide it and said I'd need a court subpoena to get it. This is highly unprofessional and fraudulent behavior from a large company that already has had trouble with overcharging in the past
Our internet has become very unstable and we have frequent outages through out the month and can last up to 3 days at a time. Some times we get credit for it some times we dont. Some people have work form home jobs or do school online. This is not helpful and I frequently have to drive up to the library to be able to work or let my child get their homework done. The library is a distracting setting for them as they are accustomed to playing there. The credit isn't all that much and it averages to about $5 a day at best. Over... read more
Business response:
<p>We are sorry to hear about your outage frequency. If this is related to the electricity, not the internet, we would like the opportunity to research this further and offer a callback by an engineer. If you would like a callback, please call ** at ************** to speak with a customer service agent.</p><p>Thank you,</p><p>*******</p><p>Puget Sound Energy</p>
My ************** lost power 3 days in a row, few hours each time. No storm. Nothing to blame but their service. I reported power outage to them the first 2 times, but got tired of doing so when it happened again today. Very disappointed. Felt like living in a 3rd world country :-(
Out of power for 7 hours now. Because of apparent equipment failure. This review is in response to 5 different estimates on when power will be restored! Rates are exponentially higher than last year, yet customer service rates along lines with ******* which isnt a complement. Dont give estimates if you cant come close to being accurate!
Business response:
Dear **************,Thank you for taking the time to express your concerns. If you would like more information about the recent outage you experienced, please call our customer service department at ************** and request they place an order for an Engineer to contact you. Best Regards, PSE ************* Leadership
Please give us another option!! One of the most corrupt companies int the area. Criminal even if we were ************* data.
Cut off OUR energy because the neighbors moved out. Kid you not. We called and asked about the billing and they were confused and clueless. They then called MONTHS LATER and verified they were at fault, but all they could do is slap a giant bill on us and gave us less than a month to start a payment plan. Is this BBB worthy? O.o
Business response:
We appreciate the time you took to share your concerns with us. We would appreciate if you could contact us either by phone at ************ or by email at *************************************** and request a supervisor as we would like the opportunity to investigate your concerns further. We regret that your experience with Puget Sound Energy has been less than satisfactory. It is our sincere desire to provide excellent customer service. Regards, ************* Leadership
Highly discrimination against women. Completely harassed & disrespected on the phone by the agent. The person went as far to speed talk in 1/2 English & 1/2 another language so I purposefully could not understand. It wasn't even a call specifically about my account. It was a general question to find out who to contact for a form..
Business response:
We appreciate the time you took to share your concerns with us. We would appreciate if you could contact us either by phone at ************** or by email at *************************************** and request a supervisor as we would like the opportunity to investigate your concerns further and provide the coaching to the agent you spoke with. If you choose to contact us, please provide the date you called, the phone number you called from and the phone number you dialed to reach us. We regret that your experience with Puget... read more
Frequently asked questions about Puget Sound Energy, Inc.
How is Puget Sound Energy, Inc. rated?
Puget Sound Energy, Inc. has a 1.3 star rating with 55 reviews.
When is Puget Sound Energy, Inc. open?
Puget Sound Energy, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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