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Puget Sound Energy, Inc.
- Electricians
- Bellevue, WA
About this business
Puget Sound Energy is located at 97034 Po Box, Bellevue, WA..
Location details
Po Box 97034, Bellevue, WA, 98009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My ************** lost power 3 days in a row, few hours each time. No storm. Nothing to blame but their service. I reported power outage to them the first 2 times, but got tired of doing so when it happened again today. Very disappointed. Felt like living in a 3rd world country :-(
Out of power for 7 hours now. Because of apparent equipment failure. This review is in response to 5 different estimates on when power will be restored! Rates are exponentially higher than last year, yet customer service rates along lines with ******* which isnt a complement. Dont give estimates if you cant come close to being accurate!
Business response:
Dear **************,Thank you for taking the time to express your concerns. If you would like more information about the recent outage you experienced, please call our customer service department at ************** and request they place an order for an Engineer to contact you. Best Regards, PSE ************* Leadership
Please give us another option!! One of the most corrupt companies int the area. Criminal even if we were ************* data.
Cut off OUR energy because the neighbors moved out. Kid you not. We called and asked about the billing and they were confused and clueless. They then called MONTHS LATER and verified they were at fault, but all they could do is slap a giant bill on us and gave us less than a month to start a payment plan. Is this BBB worthy? O.o
Business response:
We appreciate the time you took to share your concerns with us. We would appreciate if you could contact us either by phone at ************ or by email at *************************************** and request a supervisor as we would like the opportunity to investigate your concerns further. We regret that your experience with Puget Sound Energy has been less than satisfactory. It is our sincere desire to provide excellent customer service. Regards, ************* Leadership
Highly discrimination against women. Completely harassed & disrespected on the phone by the agent. The person went as far to speed talk in 1/2 English & 1/2 another language so I purposefully could not understand. It wasn't even a call specifically about my account. It was a general question to find out who to contact for a form..
Business response:
We appreciate the time you took to share your concerns with us. We would appreciate if you could contact us either by phone at ************** or by email at *************************************** and request a supervisor as we would like the opportunity to investigate your concerns further and provide the coaching to the agent you spoke with. If you choose to contact us, please provide the date you called, the phone number you called from and the phone number you dialed to reach us. We regret that your experience with Puget... read more
Highly discrimination against women. Completely harassed & disrespected on the phone by the agent. The person went as far to speed talk in 1/2 English & 1/2 another language so I purposefully could not understand. It wasn't even a call specifically about my account. It was a general question to find out who to contact for a form..
Business response:
We appreciate the time you took to share your concerns with us. We would appreciate if you could contact us either by phone at ************** or by email at *************************************** and request a supervisor as we would like the opportunity to investigate your concerns further and provide the coaching to the agent you spoke with. If you choose to contact us, please provide the date you called, the phone number you called from and the phone number you dialed to reach us. We regret that your experience with Puget... read more
PSE is the worst company. They installed a new meter and my bill jumped from about $200 to $300 a month. They don't care because it is a monopoly. I wish we had another company we can choose.
The worst electric company in the U.S. Outages shortly after repairs....lasting for days.
I despise this company with every fiber of my being. They refunded MY money to an ex because somehow he was the only one on the contract despite myself paying the monthly bill from my account. Now they want an additional $1400 for 6 months of bills I already paid! I even sent them the bank statements showing the bills paid from my account. And, they terminated my solar incentive program when the account was transferred to my name and failed to tell me I had to re-enroll in the program, so I lost out on at least a year of pay... read more
Business response:
Dear Ms. *****, Thank you for taking the time to post your review. We see that you have filed a complaint with the WUTC. Please direct your concerns to the WUTC investigator that you are working with. Sincerely, PSE Customer Care Leadership
Frequently asked questions about Puget Sound Energy, Inc.
How is Puget Sound Energy, Inc. rated?
Puget Sound Energy, Inc. has a 1.3 star rating with 51 reviews.
When is Puget Sound Energy, Inc. open?
Puget Sound Energy, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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