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Preferred Chevrolet Parts
- Auto Parts & Supplies
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
There are many used Chevy dealers and NO reason to use this one. The saga and chain of events is too long for me to sum up in one post. I would have been MUCH further ahead buying private party and applying the money savings to any repairs that the vehicle potentially needed. I also would have saved a lot of time and effort in the many communications and run around. Their "mechanical inspection" is useless. $24k and 2 tires don't hold air. I guess I should consider myself lucky that 2 do hold air.
RecommendedWe purchased our Acadia last weekend. Love it! Steve was such a huge help! He showed us so many cars. We test drove many🙂 He also stayed late on a Saturday, until we found the car we wanted. Thanks for all your help!
Business response:
Hello Heather and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Steve was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Preferred Chevrolet Buick GMC Team
I have purchased and serviced many GM cars and trucks over the years from various GM dealerships in Southwest Michigan. Preferred has by far the worst customer service I’ve experienced. Good luck trying to get a hold of their service advisors. You can NEVER get a hold of someone live!! They really need to revamp their answering system. It’s ridiculous to have to call a minimum of 3 times and leave multiple voicemails before you get to speak to someone live. Sales 101: your phone operators are the first face of the company. T... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Preferred Chevrolet Buick GMC Team
just all the way around bad place failed to do processing right for finance company then turn around and charge dust for their mess up and said that they have been trying to contact us a numerous times which is a lie this place is a big joke I will never shop there again and I will never recommend this place all in all very disappointed customer
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Preferred Chevrolet Buick GMC Team
Robert had my van brought up to Hart for my husband and I to test drive, and then delivered it to us with paperwork 3 days later! Very happy!
Business response:
Hello Kristen, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Robert was there to provide you with such exceptional service! Thank you again and congratulations on your new van. Sincerely, The Preferred Chevrolet Buick GMC Team
Go elsewhere and purchase a vehicle. They sell lemons that they clean up nicely to get off of the lot. They sell you a warranty and they do not stand behind it. Straight crooks and liars who take advantage of people.
Business response:
Teenya, we appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, The Preferred Chevrolet Buick GMC Team
Ryan Meyer was so helpful when I was looking for a new car! When I traded in my lease he had the car ready, paperwork done! I was in and out quickly! I can’t express how grateful I was for him and the rest of the team there! Thanks guys!
Business response:
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Ryan and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Preferred Chevrolet Buick GMC Team
This place has the very worst customer service in the history in car sales. bought a used car last week, trying to get it in the service dept. and see if the scam of a warranty they sold me is real , no one will return my dozen phone calls, this place SUCKS!!!!!!!!!!!!!!!! receptionist: "you need to talk to the finance manager", finance manager: "you need to talk to the sales man". salesman ; " you need to talk to the service manager" service manager will not return my 8 phones call
I bought a new car on Monday. There was an issue and the part is on backorder. They switched me to another vehicle that matches the one I bought. i didn't even have to ask. That is awesome customer service.
Frequently asked questions about Preferred Chevrolet Parts
How is Preferred Chevrolet Parts rated?
Preferred Chevrolet Parts has a 4.4 star rating with 1,842 reviews.
When is Preferred Chevrolet Parts open?
Preferred Chevrolet Parts is closed now. It will open tomorrow at 7:30 a.m.
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