Podium

Anonymous 

on BBB

3 years ago

I would not recommend Podium. Early on in our initial phase, we sought to find a simple way to get reviews and Podium was one of the first options we looked into. They signed us up and pushed their largest plan (About $600/month). After 2 months of using the service, we reevaluated and determined the *** to not be worth the investment and began looking for other services. To which there are many comparable and even better options out there for a 1/6 the cost. Do not waste your money. Upon cancellation, we learned that they h... read more

BRENDA C 

on BBB

3 years ago

I am a small business owner. After more than enough calls from Podium, i gave in [I'm 74 years old]. I have not received anything except other companies wanting to help me with my website. I contacted Podium and they said, we'll see what we can do.I want to cancel this. 

Johnny 

on BBB

3 years ago

Aggressive and annoying prospecting. Times must be hard over there at Podium. Just another example of a marketing company who can't find a decent way of marketing themselves. Pathetic. Can't speak on their service but they way they prospect speaks volumes to me. 

Heather A 

on BBB

3 years ago

If I could give them negative stars I would. Same problem as the rest- cancelled the contract MONTHS ago and they are still trying to charge us. Had to dispute the charge through our credit card company and then change my credit card number! I've spoken to close to 30 people now, nothing seems to get us "off the list"- we still get an email everymonth saying we owe. I'm ready to sue for harassment. 

Kathy J 

on BBB

3 years ago

Signed up in May at a dental seminar in Dallas, Tx. After speaking with the representative we were told we had up to 90 days to cancel. So not true. Now September and our monthly fee is still being automatically deducted from our account. Our financial manager has repeatedly e-mailed. No response. We received one response after months of frustration to say our service would terminate on 9-15-21. Two days later another payment was deducted. I would not recommend Podium to any business. I would say Stay Away. We spoke with ano... read more

Will K 

on BBB

4 years ago

Horrific customer service. Have been trying to cancel our service with them since May, and have had to deny all charges through our credit card company. They are still attempting to charge the card and we are almost in September! 

Chris C 

on BBB

4 years ago

I signed up for Podium thinking it was a good fit and found out that it wasn't what we needed for our company. We signed an annual contract which I understand is enforceable. I reached out to explain that we were removing the tool from our websites and had no use for it and asked for a possible settlement for less than full balance just out of good faith. Of course the answer is and was no. I should have realized that good faith is a thing of the past anyway. Our advice is to carefully consider this before agreeing to an ann... read more

Thaddeus E 

on BBB

4 years ago

I'm about 10 days into my subscription and I'm dealing with ghosts who fail to contact you and shipwreck you at all cost to not cancel accounts. The platform is useless for a company of my size, which I have relayed and requested to cancel within 3 days and all the ghosts pass you around through SMS messages and drop you off to no one. I doubt if the CSM actually exists because I stopped hearing from them after I signed the contract. After two weeks of emails, SMS, and calling, I still haven't heard from anyone. If anyone an... read more

Natan 

on BBB

4 years ago

I'm about a month into my subscription and I'm still waiting for support to contact me regarding account setup. I stopped hearing from them after I signed the contract. After a month of emails, calling, and texting I still haven't heard from anyone. If anyone answers they will tell you someone will reach out, but here I am a month later still waiting. I should have done better research before signing up as I can't find a single good review about this company. Don't waste your time and money with this company.