Podium

David P 

on BBB

2 years ago

I would NOT recommend Podium to anyone. I've had an issue with using my toll free number, and they have NOT been able to fix it. They have told me numerous times that the issue was "fixed" only to experience the same problem over and over again. When their product is working properly, it's the BEST. My workload became so much easier with Podium. I use my toll free number for our text ID. It worked for the first month with no issues, then it stopped working. Texts were not going through. I called, and emailed, I was told to f... read more

VASILE C. 

on BBB

2 years ago

I signed up with Podium, during a Zoom meeting with their sales team and their Sales Manager *******************************, not paying attention to the detail that I signed for a year contract while I wasvunder imptession that i'm on a month to month contract. The sales person and **** presented the monthy payment of $299/mo, without disclosing that it will be a 12 mo. contract without the right to early cancelation. I would have not signed for one year without testing it first. After re-evaluating the Podium features I ar... read more

Barbara B 

on BBB

2 years ago

On Aug 11, 2022, I had a video call with *********************** at the Podium Corporation, **** ****, **, to discuss the Podium software system. During the meeting, I addressed my concerns to **************: "I already have a CRM called WooSender." I asked him to explain and help me understand how Podium differed from what I already had. He assured me with his "personal guarantee" that my CRM held no comparison to his superior software, Podium. I even mentioned that I was willing to only pay for help with the wording of my ... read more

Sandra R 

on BBB

2 years ago

Podium has the worst customer service. Not only did they promise things pre-sale that were not functions of their software, they are just dishonest all around. Will NEVER refer them to anyone again! 

Maranda C 

on BBB

2 years ago

Podium has very unethical business practices. They charge accounts for services not rendered. They sign people up who aren't as savvy with the ************* and expect them to pay even if not able to use their service. Then they refuse to reimburse you. I was recruited by one of the podium reps around Christmas time and was sold on what they said they could do to help me with getting customers for my business. Although wasn't informed all of this had to have certain things in place before you could even implement their servi... read more

Richard P 

on BBB

2 years ago

All these reviews align with my negative experiences with Podium. Beware of the 1 page contract that will lock you into annual renewals that you must be diligent about canceling if you are not happy with their service because they will make you stay in as their customer to the bitter end. I wonder why a class action lawsuit isnt being considered. 

Florin T 

on BBB

3 years ago

I was refer to podium and everything start ok here and there stopped working is 6 months period and after 6 month is stopped working compltle, after month an half with there use less support i give up and since June first and they Charged me for 6 months after and never provided Service.As a business owner my self we believe that when we singn contact it should work both ways not only one way i paid for full sevice and got half so I need refund from Podium for month they didn't provide service.For now i will not recommended ... read more

Ashley B 

on BBB

3 years ago

I had the exact same experience as Jordan ** I have been paying for this service for nearly 6 months and have not been able to use it once. I have spent countless hours with customer service reps via chat, via phone, via email and have been passed around with no resolution to my issues. I could never get anyone to even walk me through the service. Only to find that their service can't actually provide what I need for my business. I have truly never experienced such a lack of regard from a company. Definitely do not do busine... read more

Jordan B 

on BBB

3 years ago

Fraudulent company. The red carpet was rolled out in sales. It's been 8 months since contract was signed and Podium cashed my company's check. There is no service being rendered. The buck is passed from programmer to account rep to integrator. Now they ceased all human interaction because their fraudulence is catching up to them. So you are now unable to get ahold of anyone. You have access to a chat window. We're talking tens of thousands of dollars completely down the drain and no accountability on Podium's end. Do not ent... read more